酒店回复: Dear Guest, Thank you for sharing your feedback. We understand that our towel policy may have differed from what you expected. To offer flexible and affordable stays, guests can exchange fresh towels for a small fee at the front desk. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We appreciate you taking the time to share your experience. Our goal is to provide a comfortable and flexible stay for all of our guests, and part of that includes offering customizable services to suit different needs and lengths of stay. Fresh towels and linens are always available upon request at the front desk at no additional charge. For longer stays, we provide full housekeeping service every two weeks and offer additional towel and linen exchanges or cleaning services for a nominal fee. Our extended stay model is designed to offer the comforts of home, including fully equipped kitchens and the freedom to tailor your experience. That said, we are always open to hearing feedback and looking for ways to improve. Thank you again for staying with us. We hope to welcome you back and make your next visit more enjoyable.Sincerely,Hotel Management

酒店回复: Dear Yessica, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area.Sincerely,Hotel Management

酒店回复: Dear mauricio, Thanks for reviewing your recent stay at our hotel. We apologize for the highly disappointing experience you had during your check-in. It is always our intention to leave our guests feeling supported and supported. We take your feedback seriously and will investigate the matter further to address the issue with our Front Desk staff. We understand the frustration this must have caused, and we assure you that we will work diligently to prevent such situations in the future. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel.Sincerely,Hotel Management

酒店回复: Dear Chinna,Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. Your comment, though brief, is important to us, and we would greatly appreciate any additional details you can provide to help us address the specific concerns you encountered. We are committed to improving and hope for the chance to provide you with a better experience in the future.Sincerely,Hotel Management

酒店回复: Dear Sabrina, Thank you for your kind words! We're delighted to know our location made it easy for you to explore nearby restaurants and enjoy the local offerings. Dewayne will be thrilled to hear your compliments. We’re proud to have team members who bring warmth and professionalism to every guest experience. Your feedback means a lot to us, and we hope to welcome you back again soon for another pleasant stay.Sincerely,Hotel Management

酒店回复: Dear bella, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless on your arrival. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, we hope you will revisit us the next time you are in the area to experience our commitment to exceptional hospitality. Sincerely,Hotel Management