酒店回复: Thank you so much for sharing your feedback. We truly value your business and sincerely apologize that we fell short of expectations.
4.0分
其他
原文
翻译提供方：Google
一切都很好，除了房间里没有毛巾。
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酒店回复: Thank you so much for sharing your feedback—we truly appreciate your business and look forward to welcoming you back again!
4.0分
家庭亲子
原文
翻译提供方：Google
不含早餐
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay and that everything met your expectations. We truly appreciate your support and look forward to welcoming you back again soon!
3.0分
其他
It was okay. Saw a lot of roaches. You really can’t make out the roach in the picture after I killed it. But I encountered several roaches.
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酒店回复: We’re very sorry to hear about the pest issue you encountered. This is absolutely not the experience we want any guest to have, and we take concerns like this extremely seriously. Even though the photo may not clearly show the insect, we never dismiss a report like this, and we appreciate you bringing it to our attention.Our pest-control team has already been notified so the room and surrounding areas can be thoroughly inspected and treated. We want to ensure this is fully addressed so future guests do not experience the same inconvenience.Thank you again for taking the time to let us know. Your feedback helps us improve.
1.0分
家庭亲子
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First of all, the room was very nice. We’ve been staying at the Landmark for years with no problems. This time though sealed the deal for us. They were experiencing a burst sewage pipe in the pool area which they had root rooter onsite working on. Did they close the pools while there was a river of feces flowing through seeping in to the lazy river? No. I watches kids running through the river to jump into the main pool and nobody cared. People we still swimming in the hot tubs and main pool with the boo-boo water and nobody was making effort to close the area. Just people swimming in sewage. We tried to go out onto the beach but you could smell that evil all the way to the waterline. It was time to go.
Something else to consider. The onsite restaurant had open mayo jars on every table. I asked how long they’d been there and apparently they leave them out all day. Mayo has a max of 2 hours to be out of a fridge, look it up. When I mentioned it and even showed the USDA recommendation to the employee, they said they would mention it to their boss later that evening. I wonder how much of the sewage in the pool was caused by the old mayo left out?
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酒店回复: We’re very sorry to hear about your experience. The issues you described are unacceptable and not reflective of our standards. We’ve escalated your concerns about the pool area and food safety to management for immediate review. We appreciate you bringing this to our attention and regret that this stay did not meet the level of quality you’ve known in the past.
1.0分
家庭亲子
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This property should be taken better care of within the rooms and hallways etc. Everything is completely out dated; furniture, interior structure damaged, along with almost everything is worn/dingy (with paint completely off table, chairs, etc).
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that the condition of the property did not meet your expectations. We understand how important a well-maintained environment is, and we’ve shared your comments with our management team as we continue making updates and improvements to our rooms and common areas.
2.0分
家庭亲子
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The room we had was nice and we had a nice view. The other areas needed to be updated and fixed. The pool was dirty and there was parts brocken. The pool had stains it was very nasty. The broken and messed up roof didnt help either it rained all in there flooding one half. Will not return.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We’re pleased to hear that you enjoyed your room and the view, but we’re truly sorry to learn that other aspects of your visit fell short of expectations.
感谢这次非常棒的体验！我们房间能看到海。我知道有人抱怨电梯里很湿，但工作人员每时每刻都在清洁，而且我也看到有人湿着脚把水带进去…… 感谢优质的客户服务，我明年还会再预订的！😎 前台 😎 安保 😎 清洁人员 😎 每个人都很棒！☺️ 谢谢你们！
整个住宿期间电梯都坏了，在我们度假的整个时间里都是如此。这真的给我们的住宿带来了不便。如果我在入住前知道，我会更安心一点，那样我就不会在评论中提及此事了。如果我知道，我就会预订其他地方了。我还被多收了费，要不是我查看了银行账单，我永远都不会发现。这家度假村可以通过优先考虑顾客在住宿期间的体验来做得更好一些。
服务很差，一切都不好。
清洁工作很差，房间和走廊有异味，如果再清洁一下就会好一些。
一切都很好，除了房间里没有毛巾。
不含早餐
It was okay. Saw a lot of roaches. You really can’t make out the roach in the picture after I killed it. But I encountered several roaches.
First of all, the room was very nice. We’ve been staying at the Landmark for years with no problems. This time though sealed the deal for us. They were experiencing a burst sewage pipe in the pool area which they had root rooter onsite working on. Did they close the pools while there was a river of feces flowing through seeping in to the lazy river? No. I watches kids running through the river to jump into the main pool and nobody cared. People we still swimming in the hot tubs and main pool with the boo-boo water and nobody was making effort to close the area. Just people swimming in sewage. We tried to go out onto the beach but you could smell that evil all the way to the waterline. It was time to go.
Something else to consider. The onsite restaurant had open mayo jars on every table. I asked how long they’d been there and apparently they leave them out all day. Mayo has a max of 2 hours to be out of a fridge, look it up. When I mentioned it and even showed the USDA recommendation to the employee, they said they would mention it to their boss later that evening. I wonder how much of the sewage in the pool was caused by the old mayo left out?
This property should be taken better care of within the rooms and hallways etc. Everything is completely out dated; furniture, interior structure damaged, along with almost everything is worn/dingy (with paint completely off table, chairs, etc).
The room we had was nice and we had a nice view. The other areas needed to be updated and fixed. The pool was dirty and there was parts brocken. The pool had stains it was very nasty. The broken and messed up roof didnt help either it rained all in there flooding one half. Will not return.