The beds are very comfortable but the fold out mattress was terrible it was like they wrapped wires in a bed sheet. The room was very roomy. .
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酒店回复: Dear Ms. Navarrete,Thank you for sharing your feedback and for highlighting the comfort of our beds and the spaciousness of your room. We’re glad those aspects contributed positively to your stay.We sincerely regret that the fold‑out mattress did not meet expectations. Your comments are very valuable, and we will review this with our team to explore improvements for future guests who require this option.We appreciate your honest insights and hope to have the opportunity to welcome you back, providing a more seamless and comfortable experience.Warm regards,
3.0分
商务出差
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Complications at check in, wasn’t bad but delays at 11:30pm are not great. Room smelled a bit like a locker room. Like a damp smell. Pullout bed had stains and no bedding or sheets already added.
Nice amenities and free parking for the price paid which bumps this to a 3 star rating.
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酒店回复: Dear Mr. Porlaris,Thank you for taking the time to share your feedback. We are pleased to know you appreciated our amenities and complimentary parking, but we sincerely regret the complications you experienced during check‑in and the condition of your room. A late‑night delay and issues with cleanliness and bedding are not the standards we strive to uphold.Your comments regarding the room odor and pullout bed have been shared with our housekeeping and maintenance teams so that corrective action can be taken immediately. We truly value your honesty, as it helps us improve and provide a better experience for all our guests.We hope to have the opportunity to welcome you back and deliver the seamless, comfortable stay you deserve.Warm regards,
2.0分
其他
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I booked a room with a jacuzzi and when I got there they said they do not have the room available. I asked if I can get reimbursed for the inconvenience and I have not yet!
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酒店回复: Hi Nicholas Thank you for the review, and our front desk supervisor will reach out to you.
3.0分
商务出差
Staff was fantastic. Rooms are "tired" need to be updated. Parking is HORRIBLE. Parking area is very dark.
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酒店回复: Thank you, Rhonda, for your continued feedback and for recognizing our fantastic staff—we truly appreciate that.We’re sorry the room condition and parking experience didn’t meet expectations. We understand how important a well-lit and welcoming environment is, and your comments about the “tired” rooms and dark parking area are being taken seriously.Your insights help us improve, and we hope to better serve you on a future visi
5.0分
情侣出游
Very clean room, friendly staff, hot tub was clean and comfortable, overall recommend for a relaxing stay!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed a clean, comfortable room and relaxing time in the hot tub. Our team takes great pride in creating a welcoming environment, and your recommendation means the world to us. We hope to host you again soon for another peaceful getaway!
3.0分
情侣出游
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Our suite with the jacuzzi was on first floor. You can see ppl walking in the back area. Room had a burn small that come in certain time. Noisy rooms. And someone phone keep ringing all day next door. It was pretty hot even with the ac blowing.
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酒店回复: Thank you for sharing your experience. We're truly sorry to hear that your stay fell short of expectations. The issues you mentioned—unpleasant odors, noise disturbances, and temperature discomfort—are not reflective of the relaxing environment we aim to provide. We understand how frustrating it must have been to deal with these disruptions, especially when trying to enjoy a suite with a jacuzzi. Your feedback about visibility from the back area and the AC performance is especially helpful, and we’ll be reviewing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your honesty and hope you'll consider giving us another chance in the future.
4.0分
其他
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The hotel did not have an address listed on their sign facing Clovis Ave and was difficult to find. The Room was fine and quiet. The Breakfast was terrible, very little healthy products and only one waffle machine that took time to cook..no instructions for the waffle maker
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酒店回复: Thank you for your feedback. We're glad to hear your room was quiet and comfortable, but we're truly sorry for the inconvenience you experienced with locating the property and the breakfast setup. Not having an address clearly visible is a missed opportunity to make arrival smoother, and your comments about the limited healthy options and lack of waffle maker instructions are noted. We'll share this with our team to improve signage visibility and enhance the breakfast experience with clearer guidance and better variety. We appreciate your insights and hope to offer a more seamless stay next time
4.0分
商务出差
The staff is always friendly and efficient. Smaller hotel but same and convenient for my business's trips.
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酒店回复: Thank you for staying with us! We appreciate your visit and hope to welcome you back again soon.
5.0分
商务出差
I was only there for a quick 1 night trip. Front desk staff was very nice. Clean and comfortable room. Everything was perfect for a quick trip!
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酒店回复: Thank you for staying with us! We appreciate your visit and hope to welcome you back again soon.
5.0分
家庭亲子
The staff were very nice and polite, and informative. It was a very easy and quick check-in, and the room was in excellent condition.
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酒店回复: Thank you for staying with us! We appreciate your visit and hope to welcome you back again soon.
The beds are very comfortable but the fold out mattress was terrible it was like they wrapped wires in a bed sheet. The room was very roomy. .
Complications at check in, wasn’t bad but delays at 11:30pm are not great. Room smelled a bit like a locker room. Like a damp smell. Pullout bed had stains and no bedding or sheets already added.
Nice amenities and free parking for the price paid which bumps this to a 3 star rating.
I booked a room with a jacuzzi and when I got there they said they do not have the room available. I asked if I can get reimbursed for the inconvenience and I have not yet!
Staff was fantastic. Rooms are "tired" need to be updated. Parking is HORRIBLE. Parking area is very dark.
Very clean room, friendly staff, hot tub was clean and comfortable, overall recommend for a relaxing stay!
Our suite with the jacuzzi was on first floor. You can see ppl walking in the back area. Room had a burn small that come in certain time. Noisy rooms. And someone phone keep ringing all day next door. It was pretty hot even with the ac blowing.
The hotel did not have an address listed on their sign facing Clovis Ave and was difficult to find. The Room was fine and quiet. The Breakfast was terrible, very little healthy products and only one waffle machine that took time to cook..no instructions for the waffle maker
The staff is always friendly and efficient. Smaller hotel but same and convenient for my business's trips.
I was only there for a quick 1 night trip. Front desk staff was very nice. Clean and comfortable room. Everything was perfect for a quick trip!
The staff were very nice and polite, and informative. It was a very easy and quick check-in, and the room was in excellent condition.