I have been here since May of 25 and they have been absolutely great to deal with. Also understanding when I got injured, after my hospital stay they helped by understanding my injury. They have a great staff.
5.0分
其他
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Our stay was amazing as always. And Kim was truly wonderful as always.she is always so inviting and so helpful with anything we need if we could give a person five stars we'd give her ten
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酒店回复: Dear Guest, It’s terrific to hear your visit was such a success, and that Kim continues to make a lasting impression. We’re proud to have her on our team at Extended Stay America, and your kind words mean a great deal to us. Knowing you felt genuinely welcomed and supported throughout your stay is exactly what we strive for. Thank you for sharing your experience, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
3.0分
其他
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Offered pans and cooking utensils for the stove. My door was broke and wouldn’t lock or latch properly, but the front desk was quick to fix it. Front desk staff was very friendly. Rooms were very outdated.
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酒店回复: Dear Angelalyn, Thank you for your feedback. We’re glad the pans and cooking utensils provided were helpful during your stay, and we’re pleased our front desk team could assist you promptly with your door. It’s great to hear that their friendliness stood out. We also appreciate your comments regarding the room’s condition, as they help guide future improvements. We look forward to welcoming you back for an even more comfortable stay.Sincerely,Hotel Management
5.0分
家庭亲子
This was our second time coming back for a weekend tournament. Staff has always been great, never any issues.
5.0分
其他
Front desk workers were amazing. Hotel was nice and very convenient. Beds were stiffer than I prefer, but would definitely stay again.
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酒店回复: Dear Guest,It’s wonderful to hear that our front desk team made such a positive impression and that you enjoyed the convenience of our location. We also appreciate your note about the bed comfort; guest perspectives like yours help us enhance future stays. It’s great to know you’d choose Extended Stay America again, and we look forward to welcoming you back for another comfortable visit soon.Sincerely,Hotel Management
4.0分
其他
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Comfortable beds
Staff is friendly, and I love how comfortable the beds and pillows are. I was upgraded to a room for free due to my room not being ready, and that was nice.
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酒店回复: Dear Angela,Thank you for the fantastic review of Extended Stay America. We're delighted that you enjoyed the welcoming atmosphere provided by our team and found the beds and pillows to be so cozy. It's great to know that the complimentary room upgrade added a positive touch to your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
3.0分
家庭亲子
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The room was spacious, the pool was nice, and staff was very nice. However when our daughter was trying to sleep she felt a bug crawling on her and it was bed bugs. We immediately packed up all our stuff, checked out, and I informed front desk they issued a refund without complaint.
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酒店回复: Dear Carrie,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
5.0分
其他
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The hotel was fantastic! The pool is spacious and suitable for swimming laps. It's really convenient to grab and go for breakfast. Personally, I appreciated how hard yet comfortable the beds are. However, it was the AGM that convinced me to stay at the place. Jessy was outstanding. She responded to all of my inquiries. made certain that I was satisfied with everything. She was really amiable, and politeness is crucial after a 12-hour job. 10/10 would suggest!
5.0分
情侣出游
Nice staff and clean rooms and a nice kitchen and inside pool. If you have pets they are welcome with a fee.
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酒店回复: Dear Cindy,Thank you for such a generous review of Extended Stay America. We're glad that you had a pleasant stay and enjoyed the comfortable accommodations, including the kitchen and indoor pool. It's wonderful to know that our team made a positive impact on your visit. We're also happy to accommodate pets, providing a welcoming space for everyone. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
1.0分
其他
Mouse poop in the bed and overall very dirty and staff was rude once notified
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酒店回复: Dear Jason,We're sorry for the unpleasant experience during your visit. Discovering unclean conditions and encountering unprofessional behavior from our team is far from the experience we strive to provide. Cleanliness and guest care are critical to us, and we will address your concerns with our team to ensure improvements and better service in the future. We truly appreciate you bringing this to our attention, as it helps us take the necessary steps to enhance our standards and provide a more comfortable environment for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
I have been here since May of 25 and they have been absolutely great to deal with. Also understanding when I got injured, after my hospital stay they helped by understanding my injury. They have a great staff.
Our stay was amazing as always. And Kim was truly wonderful as always.she is always so inviting and so helpful with anything we need if we could give a person five stars we'd give her ten
Offered pans and cooking utensils for the stove. My door was broke and wouldn’t lock or latch properly, but the front desk was quick to fix it. Front desk staff was very friendly. Rooms were very outdated.
This was our second time coming back for a weekend tournament. Staff has always been great, never any issues.
Front desk workers were amazing. Hotel was nice and very convenient. Beds were stiffer than I prefer, but would definitely stay again.
Comfortable beds
Staff is friendly, and I love how comfortable the beds and pillows are. I was upgraded to a room for free due to my room not being ready, and that was nice.
The room was spacious, the pool was nice, and staff was very nice. However when our daughter was trying to sleep she felt a bug crawling on her and it was bed bugs. We immediately packed up all our stuff, checked out, and I informed front desk they issued a refund without complaint.
The hotel was fantastic! The pool is spacious and suitable for swimming laps. It's really convenient to grab and go for breakfast. Personally, I appreciated how hard yet comfortable the beds are. However, it was the AGM that convinced me to stay at the place. Jessy was outstanding. She responded to all of my inquiries. made certain that I was satisfied with everything. She was really amiable, and politeness is crucial after a 12-hour job. 10/10 would suggest!
Nice staff and clean rooms and a nice kitchen and inside pool. If you have pets they are welcome with a fee.
Mouse poop in the bed and overall very dirty and staff was rude once notified