酒店回复: Thank you for your continued loyalty and for joining us again for the Candlelight concerts. We're very sorry to hear that Room 410 did not meet your expectations. While our vintage rooms are meant to reflect the historic charm of the Spokane Club, it's clear that the condition and cleanliness of the furnishings fell short. We appreciate your feedback and will be addressing these concerns with our team to ensure a higher standard moving forward. We hope to have the opportunity to welcome you back and provide a stay more in line with the quality you’ve come to expect.
4.0分
其他
原文
翻译提供方：Google
位置不错，价格也合理
位置不错，房间不错，床也不错，空调不太好，设施不错，停车还可以，但距离不太近。一定会再来的
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酒店回复: Thank you for the great feedback! We're glad to hear you enjoyed the location, your room, and especially the bed and facilities. We appreciate your note about the air conditioner and parking—your input helps us improve. We’re thrilled to know you’d return, and we look forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
非凡的健身设施；更像是大学体育中心而不是典型的酒店健身房。
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酒店回复: Thank you for the great feedback! We're so glad you enjoyed our workout facilities—designing them to go beyond the standard hotel gym was exactly the goal. Hope to welcome you back for another energizing stay soon!
1.0分
其他
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We reserved a suite. The furniture seemed like it had been recycled and was overly worn. The temperature could not be maintained and was either very cold or over 80 degrees. The bathroom door fell off the top hinge, including the screws and we could not shut the door for most of the weekend. The workmanship on the fixtures and finishes was very crude. The light switch plate in the bathroom was even crooked. There is no number, code or direct line for room service and when the front desk was called, they transferred but no one would answer. Finally after 30 minutes we got the front desk person to write down the order and take it to the kitchen, where it then took 45 minutes to get eggs/toast. They never picked up the tray and it laid in the hallway for a day and a half. The hallways were freezing.
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酒店回复: Thank you for taking the time to share your recent experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning and certainly not reflective of the standards we strive to uphold.We're very sorry to hear about the condition of the suite, including the worn furniture, temperature control problems, and maintenance issues like the bathroom door and light switch. These are unacceptable, and we are actively reviewing these concerns with our maintenance and housekeeping teams to ensure immediate corrections are made.Additionally, we regret the difficulties you faced with room service. The lack of a clear ordering system, delayed response, and the tray being left in the hallway are far below the level of service we aim to provide. We are addressing this with both our front desk and kitchen staff to ensure a more reliable and responsive process moving forward.Please know that your experience is being taken seriously and steps are being implemented to prevent similar issues in the future. If you would consider giving us another chance, we would love the opportunity to provide you with the quality stay you originally expected.Thank you again for your candid feedback.
4.0分
家庭亲子
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Although I do like the building, the location, the staff and the walkable area I found that the rooms could use some updating and cabinets all need to be refurbished or replaced.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our historic building, convenient location, and friendly team. We appreciate your comments about the room and cabinetry—our team is actively reviewing updates and improvements to ensure our accommodations better reflect the charm and quality of the overall property. We hope to welcome you back to experience the enhancements.
5.0分
商务出差
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I loved this hotel. I was so glad that I didn't pay double the price to stay at the Marriott. I loved the incredible gym and smoothie bar. The people that worked at the front desk were so helpful and nice. They made me feel like a member of a private club, not a customer.
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酒店回复: Thank you for the fantastic feedback! We’re delighted to hear how much you enjoyed your stay, especially the gym, smoothie bar, and the warm hospitality from our front desk team. It’s wonderful that you felt like part of the club—that’s exactly the experience we strive to create. We look forward to welcoming you back soon!
5.0分
商务出差
Great workout center attached to the hotel with a lap pool, classes and excellent new equipment Staff is very responsive and friendly
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酒店回复: Thank you for your wonderful feedback! We’re so glad you enjoyed our fitness center, lap pool, and classes, and that you found the equipment up to date. Our team will be delighted to hear your kind words about their responsiveness and friendliness. We look forward to welcoming you back for another great stay and workout experience!
5.0分
家庭亲子
This is a gorgeous old property with a lot of history. It was an interesting place to stay and close to some beautiful parks and nice shops.
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酒店回复: Thank you for sharing your kind words! We’re so glad you enjoyed the historic charm of our property and the convenient location near parks and shops. We hope you’ll visit us again soon for another memorable stay.
5.0分
其他
Everything is great except for the parking garage is not located next to the hotel. It’s across the street and down the road.
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酒店回复: Thank you for your kind words and for sharing your feedback. We’re so glad you enjoyed your stay. We understand that the parking garage being across the street can be a bit inconvenient, and we truly appreciate your patience with this setup. We hope it didn’t take away too much from your overall experience, and we look forward to welcoming you back again soon!
3.0分
情侣出游
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As reciprocal visiting members from the Washington Athletic Club, we have enjoyed many visits over the past 60 years. Most visits were to use the athletic facilities. Occasionally, we would stay overnight. We had always enjoyed our visits. However, this visit was a very different experience. The guest room was not well furnished. There were 2 chairs, both were desk-type chairs, and there was no cushioned chair. The room temperature was cold, and the heat was turned off for the summer. Another disappointment was that the dining area and lounge were both closed. The TV was also very complicated to use, with no instructions handy to help. However, on a positive note, the cleaning staff for the room was efficient and friendly. The front desk staff was friendly and helpful. The exercise area was well-equipped, and the person at the sports area check-in desk was very helpful. We've been guests at the Spokane Club annually for the past 60 years or so. Until this visit, the experience has always been a good one. While we are likely to visit again as a day guest, we don't plan to stay overnight again unless there are changes to the room features and the restaurant is open more of the time.
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酒店回复: Thank you for sharing your detailed feedback and for being such loyal reciprocal members from the Washington Athletic Club for so many years. We truly value the long relationship we’ve had with you and are grateful that you’ve enjoyed so many of your past visits with us.We’re very sorry to hear that your most recent overnight stay did not meet the high standards you’ve come to expect. Your comments regarding the furnishings, lack of a cushioned chair, room temperature, and TV usability are important for us to hear, and we will review these concerns with our team. We also understand the disappointment with our dining and lounge closures, and we are actively working to expand and improve our food and beverage availability.On a positive note, we’re pleased that our staff and athletic facilities continue to make a good impression. We will be sure to share your kind words with our housekeeping, front desk, and sports area teams.We hope to welcome you back for day visits in the near future and, with improvements underway, earn back your confidence for overnight stays as well. Thank you again for taking the time to share your experience and for your many decades of support.
之前住过两次，去听隔壁的烛光音乐会。410房间的破旧程度让我措手不及。这房间看起来是一间“复古”风格的房间，但贴面家具实在太糟糕了。完全不符合斯波坎俱乐部的风格。房间里也满是灰尘。
位置不错，价格也合理
位置不错，房间不错，床也不错，空调不太好，设施不错，停车还可以，但距离不太近。一定会再来的
非凡的健身设施；更像是大学体育中心而不是典型的酒店健身房。
We reserved a suite. The furniture seemed like it had been recycled and was overly worn. The temperature could not be maintained and was either very cold or over 80 degrees. The bathroom door fell off the top hinge, including the screws and we could not shut the door for most of the weekend. The workmanship on the fixtures and finishes was very crude. The light switch plate in the bathroom was even crooked. There is no number, code or direct line for room service and when the front desk was called, they transferred but no one would answer. Finally after 30 minutes we got the front desk person to write down the order and take it to the kitchen, where it then took 45 minutes to get eggs/toast. They never picked up the tray and it laid in the hallway for a day and a half. The hallways were freezing.
Although I do like the building, the location, the staff and the walkable area I found that the rooms could use some updating and cabinets all need to be refurbished or replaced.
I loved this hotel. I was so glad that I didn't pay double the price to stay at the Marriott. I loved the incredible gym and smoothie bar. The people that worked at the front desk were so helpful and nice. They made me feel like a member of a private club, not a customer.
Great workout center attached to the hotel with a lap pool, classes and excellent new equipment Staff is very responsive and friendly
This is a gorgeous old property with a lot of history. It was an interesting place to stay and close to some beautiful parks and nice shops.
Everything is great except for the parking garage is not located next to the hotel. It’s across the street and down the road.
As reciprocal visiting members from the Washington Athletic Club, we have enjoyed many visits over the past 60 years. Most visits were to use the athletic facilities. Occasionally, we would stay overnight. We had always enjoyed our visits. However, this visit was a very different experience. The guest room was not well furnished. There were 2 chairs, both were desk-type chairs, and there was no cushioned chair. The room temperature was cold, and the heat was turned off for the summer. Another disappointment was that the dining area and lounge were both closed. The TV was also very complicated to use, with no instructions handy to help. However, on a positive note, the cleaning staff for the room was efficient and friendly. The front desk staff was friendly and helpful. The exercise area was well-equipped, and the person at the sports area check-in desk was very helpful. We've been guests at the Spokane Club annually for the past 60 years or so. Until this visit, the experience has always been a good one. While we are likely to visit again as a day guest, we don't plan to stay overnight again unless there are changes to the room features and the restaurant is open more of the time.