酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Your comfort and satisfaction are very important to us, and we regret any inconvenience you encountered during your stay.
酒店回复: Thank you for staying with us, we hope to see you again soon!
5.0分
情侣出游
What a lovely property
We really enjoyed having dinner poolside. The food was excellent!! The room was clean and very comfortable,
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed dining poolside and that the food exceeded your expectations. It’s also wonderful to know your room was clean and comfortable. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay!
5.0分
家庭亲子
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Breakfast was good, staff member who worked in area kept it clean and stocked. Staff at check in/check-out were very nice and helpful. Room was very spacious and clean. This is my second time staying at this hotel with family and they did not disappoint. Will be using this hotel again on our next stay.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear that you enjoyed our breakfast and appreciated the efforts of our team to keep the area clean and well-stocked. It’s great to know that our front desk staff made your check-in and check-out smooth and that your room was spacious and comfortable. We’re honored that you chose us for a second stay with your family and look forward to welcoming you again on your next visit
4.0分
情侣出游
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Room was clean, staff was very friendly but a few could not speak English. The amenities on the property were nice wish we could have utilized them more. Kathy Diaz was very nice and helpful. The breakfast was okay but things were not restocked; you had to asked for it. Small Refrigerator with yogurt and eggs was always empty. And the seating area could be bigger to accommodate your guests. But all in all it was a fine stay. Thank you.
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酒店回复: Thank you for sharing your detailed feedback. We’re delighted to hear that you found your room clean and our staff friendly, and we truly appreciate your kind words about Kathy Diaz she will be thrilled to know she made a positive impact on your stay.We apologize for the challenges you experienced with breakfast restocking and seating space. Your comments are invaluable, and we’ll review these areas to improve the experience for all our guests.We’re also glad you enjoyed the amenities and hope you’ll have more time to enjoy them fully on your next visit. Thank you for choosing us, and we look forward to welcoming you and your family again soon.
3.0分
其他
the room had only one chair which was inconvenient poor lighting and lastly the water pressure in the shower was lacking.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Your comfort and satisfaction are very important to us, and we regret any inconvenience you encountered during your stay.
2.0分
其他
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The first night of my stay was abysmal. Cold showers were the first indication of issues, which we reported to the front desk. They indicated that maintenance would investigate in the morning.
However, the situation escalated when we woke up to find the bathroom and entrance flooded. A second visit to the front desk followed to adress the new issues., after which we departed and returned at 4 pm to find our room in the same state. Eventually, we were relocated to a different room.
If not for the excellent time we had at the event we came to attend, the hotel experience would have been a disaster. As a disabled veteran, I struggle with such situations, but fortunately, my friend was able to assist me.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay, including the hot water issue and the flooding in your room. This is certainly not the level of service we strive to provide, and we regret the inconvenience caused.We appreciate your patience and understanding as we worked to resolve the situation by relocating you to a different room. Your feedback is invaluable, and we will review these concerns with our maintenance and housekeeping teams to prevent similar issues in the future.We truly value your service as a veteran and your trust in choosing our hotel. We hope you’ll give us another opportunity to provide you with the comfortable and seamless experience you deserve
5.0分
其他
NreKfast was very nice pancake machine not working and eggs not sp great but everything was good!
酒店回复: Thank you for staying with us, we hope to see you again soon!
5.0分
家庭亲子
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Probably the cleanest/nicest Holiday Inn Express, I've stayed in. Good location, with a decent amount of restaurants/entertainment nearby. Staff was nice, room was clean and tidy, and was well stocked with dove toiletries.
酒店回复: Thank you for staying with us, we hope to see you again soon!
3.0分
家庭亲子
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They ran out of breakfast and didn’t bring bag out more for more than 15 minutes. Didn’t have time to wait. They were still serving breakfast for another 30 minutes
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酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced during breakfast. It’s disappointing to hear that replenishment took over 15 minutes, especially with ample time left in the breakfast service.We strive to ensure all guests enjoy a smooth and satisfying experience, and clearly, we fell short in this instance. I will be addressing this with our breakfast team to ensure better preparation and responsiveness moving forward.
卫生很差，那些设施都很远
简直无法用语言形容，员工服务一流，环境整洁，尽职尽责，热情友好，谦逊有礼。即使他们不知道答案，也会尽力帮助你。100%推荐！
What a lovely property
We really enjoyed having dinner poolside. The food was excellent!! The room was clean and very comfortable,
Breakfast was good, staff member who worked in area kept it clean and stocked. Staff at check in/check-out were very nice and helpful. Room was very spacious and clean. This is my second time staying at this hotel with family and they did not disappoint. Will be using this hotel again on our next stay.
Room was clean, staff was very friendly but a few could not speak English. The amenities on the property were nice wish we could have utilized them more. Kathy Diaz was very nice and helpful. The breakfast was okay but things were not restocked; you had to asked for it. Small Refrigerator with yogurt and eggs was always empty. And the seating area could be bigger to accommodate your guests. But all in all it was a fine stay. Thank you.
the room had only one chair which was inconvenient poor lighting and lastly the water pressure in the shower was lacking.
The first night of my stay was abysmal. Cold showers were the first indication of issues, which we reported to the front desk. They indicated that maintenance would investigate in the morning.
However, the situation escalated when we woke up to find the bathroom and entrance flooded. A second visit to the front desk followed to adress the new issues., after which we departed and returned at 4 pm to find our room in the same state. Eventually, we were relocated to a different room.
If not for the excellent time we had at the event we came to attend, the hotel experience would have been a disaster. As a disabled veteran, I struggle with such situations, but fortunately, my friend was able to assist me.
NreKfast was very nice pancake machine not working and eggs not sp great but everything was good!
Probably the cleanest/nicest Holiday Inn Express, I've stayed in. Good location, with a decent amount of restaurants/entertainment nearby. Staff was nice, room was clean and tidy, and was well stocked with dove toiletries.
They ran out of breakfast and didn’t bring bag out more for more than 15 minutes. Didn’t have time to wait. They were still serving breakfast for another 30 minutes