My dad and I went to our room on the second floor and as I opened the door, there was a man in one of the beds already inside the room. I immediately closed the door and told my dad and we went back to the lobby asking what happened with our room and that person’s room. I asked if it was a double book or if they gave me and my dad the wrong room but the front desk said that room was supposed to be ours and he doesn’t know why that person is in there. He gave us a new room and I don’t even know if he addressed the person in the other room. Needless to say, I highly do NOT recommend this hotel.
展开
酒店回复: Hello Joselle,Thank you for sharing your experience. We understand the importance of privacy and safety during your stay. Your feedback is valuable, and we will ensure it is communicated to the relevant departments for review. It's our aim to provide a seamless experience for our guests, and we regret that this situation did not meet your expectations. We appreciate you bringing this to our attention.
1.0分
其他
展开
The room was dirty, smelly, and had visible mold and mildew in the shower. The stairs are scary for little children to climb and the whole top floor is slanted toward the road. The parking is uphill if you park close by the rooms. And it's constantly road noise all night. The beds are lumpy and you get 3 tiny pillows per bed. Breakfast gets filled up so quickly that it's hard to navigate or even get any food other than cereal, unless you are willing to sardine yourself in line and crowd others to wait. Not worth the time or money.
展开
酒店回复: Hello Scott,Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the cleanliness and comfort of the room, as well as the breakfast experience. Such information is vital for us to understand our guests' needs better. Your concerns will be communicated to the management team for evaluation. We hope you consider staying with us again in the future, as we strive for guest satisfaction and look forward to delivering a more pleasant experience next time.
5.0分
其他
Room was nice and clean. The location was in a decent area and nice and quiet. Staff was prompt polite and eager to help
展开
酒店回复: We appreciate your positive feedback and are glad to hear that your room met your expectations in terms of cleanliness and comfort. It’s great that the quiet location added to the enjoyment of your stay, and that our staff were attentive, polite, and eager to assist. The team takes pride in maintaining a welcoming environment and ensuring that guests feel well cared for throughout their visit. Your kind comments highlight the efforts made to provide a pleasant and hassle-free experience for everyone.
4.0分
其他
Felt safe, quiet enough for the type and location, property and room was showing its age, appeared clean, had nice amenities, location was good for us!
展开
酒店回复: Hello Scott,Thank you for sharing your thoughts on your recent stay. We're pleased to hear that you felt safe and enjoyed the amenities and location. We appreciate your feedback regarding the property's condition and will ensure it reaches the relevant team for consideration in our ongoing efforts to enhance the guest experience. We hope to welcome you back in the future to enjoy an even better stay.
5.0分
其他
展开
Rooms are very clean. Comfy bed and plenty of hot water. Breakfast was great and all staff I encountered were professional and kind. I would definitely recommend this hotel to family and friends. Plenty of restaurants close
展开
酒店回复: We truly appreciate your positive feedback and are glad to hear that your stay was comfortable. It’s wonderful that you found the rooms clean, the bed cozy, and the hot water plentiful, as we strive to maintain high standards for every guest. Our team takes pride in providing professional and kind service, and it’s great to know that this made a positive impression. The convenient location with nearby restaurants and a satisfying breakfast experience also seems to have added to your enjoyment, and we’re pleased that you would recommend the hotel to your family and friends.
4.0分
其他
The staffs were nice. The room is ok, not bad with the price. Everything (heater, shower, sink, toilet, microwave, TV...) works.
展开
酒店回复: Thank you for recognizing the efforts of our staff, as they consistently work hard to create a pleasant environment for every guest. It’s great to hear that you found the room satisfactory and aligned with the value offered, as maintaining both comfort and affordability is something the team takes seriously. We’re also glad that all amenities and room features were functioning well during your stay, since reliable facilities are an essential part of the experience we aim to provide. Your feedback is appreciated, and the team remains dedicated to ensuring guests continue to feel well-taken care of.
4.0分
情侣出游
The room is clean, breakfast is good, Freeway noise is a little noisy in the rooms at the front of the property.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room clean and enjoyed the breakfast offerings during your stay. We also acknowledge your note about the freeway noise in the rooms at the front of the property. Your comments have been shared with our team as we continue to explore ways to enhance guest comfort and minimize disruptions. We appreciate your input and look forward to welcoming you back for another enjoyable stay.
玩得很开心，服务也很好。
房间里有拖地留下的积水，我们不得不拿毛巾擦干，而且房间里弥漫着消毒水味。不太确定这里是不是市中心最好的地段，但我对这个城市不熟悉。
订了两间房，都有很浓的烟味。
My dad and I went to our room on the second floor and as I opened the door, there was a man in one of the beds already inside the room. I immediately closed the door and told my dad and we went back to the lobby asking what happened with our room and that person’s room. I asked if it was a double book or if they gave me and my dad the wrong room but the front desk said that room was supposed to be ours and he doesn’t know why that person is in there. He gave us a new room and I don’t even know if he addressed the person in the other room. Needless to say, I highly do NOT recommend this hotel.
The room was dirty, smelly, and had visible mold and mildew in the shower. The stairs are scary for little children to climb and the whole top floor is slanted toward the road. The parking is uphill if you park close by the rooms. And it's constantly road noise all night. The beds are lumpy and you get 3 tiny pillows per bed. Breakfast gets filled up so quickly that it's hard to navigate or even get any food other than cereal, unless you are willing to sardine yourself in line and crowd others to wait. Not worth the time or money.
Room was nice and clean. The location was in a decent area and nice and quiet. Staff was prompt polite and eager to help
Felt safe, quiet enough for the type and location, property and room was showing its age, appeared clean, had nice amenities, location was good for us!
Rooms are very clean. Comfy bed and plenty of hot water. Breakfast was great and all staff I encountered were professional and kind. I would definitely recommend this hotel to family and friends. Plenty of restaurants close
The staffs were nice. The room is ok, not bad with the price. Everything (heater, shower, sink, toilet, microwave, TV...) works.
The room is clean, breakfast is good, Freeway noise is a little noisy in the rooms at the front of the property.