酒店回复: Thank you so much for your kind words! We're thrilled to hear that our room was the highlight of your 18-day road trip. We understand that first impressions matter, and we're glad the comfort and quality of your stay made up for the exterior. Your feedback means a lot to us, and we hope to welcome you back on your next adventure!
酒店回复: Melinda, we are so happy to hear about your stay. We are constantly striving to provide excellent service here at Ramada by Wyndham in Moses Lake. Come see us again sometime!
酒店回复: Hi Mikayla, I'm very sorry to hear your experience didn't meet your expectations. If you choose to stay with us again, you can call ahead and request a room on the north end away from the freeway. We had maintenance check the hot water in the room you stayed in, and it seems to be working. Again, our apologies about the noise.
酒店回复: Sara, thank you so much! We love to see reviews like this. I will be sure to share this with our staff. Come stay with us again sometime :)
5.0分
家庭亲子
原文
翻译提供方:Google
这家酒店很适合开车过夜。孩子们在泳池里玩得很开心。酒店离高速公路很近,附近有很多餐饮选择。
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酒店回复: Thank you for staying with us, Jana. We are so happy to hear the hotel was convenient to your needs and the kiddos had fun using our pool!
3.0分
其他
原文
翻译提供方:Google
舒适的房间
房间舒适,早餐也不错,但看到一辆救护车和四辆警车停下并带走病人,还是有点吓人。
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酒店回复: Hi Mary,Thank you for taking the time to share your feedback. We're so glad to hear you enjoyed your room and our breakfast offerings. We understand that seeing emergency services can be unsettling, and we sincerely apologize for any discomfort this may have caused during your stay. Please know that the safety and well-being of our guests is always our top priority. In this instance, our team responded promptly and worked closely with authorities to ensure the situation was handled quickly without anyone getting hurt. We appreciate your understanding, and we hope to welcome you back for a more peaceful and relaxing stay in the future.
酒店回复: Hi Anonymous Guest, I'm so sorry to hear about your experience with us over a month ago. This review is extremely concerning, and we wish we were aware of these issues a lot sooner so we could have had the chance to properly address this when you were still here. Please keep in mind that our front desk team is here throughout the day and night and are always willing to help solve problems like this. I'm sorry we missed the mark with you and hope for a second chance to prove to you that we are a great place to stay.
非常好,太棒了。如果我们再来这里,还会住这家酒店。
业务和客户服务都糟透了。他们应该有房间,却没有。最后我不得不另订一间酒店,他们说可以通过这个网站退款,但现在我连房间钥匙都没拿到,他们却拒绝退款。旅行保险也太可笑了。千万别在这里浪费钱!
房间太棒了!
这家酒店外观略显单调,但房间却出乎意料地棒。别被外观所迷惑。这是我们18天旅程中住过的最好的房间。设施应有尽有,甚至更多。
我们到达时非常疲惫,预订已经准备好,入住手续也办理得很顺利,房间干净、安静、令人放松。我们睡在舒适的床上,第二天早上离开前还吃了一顿丰盛的早餐。
房间没什么特别糟糕的——和广告上说的一样,但对于睡眠浅的人来说,这里有点吵。我觉得房间隔音效果不太好,因为我听到了走廊里的所有动静,而且酒店就在高速公路旁边,晚上吵得我都以为窗户开着。我们这次入住期间一直没有热水,所以没淋浴。
办理入住时,工作人员很友好。床很舒服,房间很干净。早餐是标准的高速公路酒店早餐。没什么可抱怨的,也没有什么特别出彩的地方。
早餐不错,选择丰富。泳池很小,也没有热水浴缸,不过酒店规模不大,所以我觉得这也很正常。酒店很干净,员工友好热情,乐于助人。床也很舒服。
这家酒店很适合开车过夜。孩子们在泳池里玩得很开心。酒店离高速公路很近,附近有很多餐饮选择。
舒适的房间
房间舒适,早餐也不错,但看到一辆救护车和四辆警车停下并带走病人,还是有点吓人。
我同意这里的一些评论。泳池浑浊不堪,而且很脏。我们房间的淋浴和洗手池很脏。走廊里有霉味。我以前住过其他华美达酒店,比这家好多了。这是我住过的最恶心的酒店。我想分享照片,但它不让我分享。