Very courteous woman at front desk, very clean room, comfy bed, quiet, hot tub is nice, breakfast is good
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酒店回复: Good Morning,Thank you for taking the time to share your experience. It’s rewarding to know that our team’s attentiveness, the comfort of your room, and our variety of amenities all contributed to an enjoyable stay. Your feedback is greatly appreciated and reflects the standard of care and hospitality our team aims to provide every guest. We look forward to welcoming you back to Comfort Suites Moses Lake again soon.Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
3.0分
其他
Fridge, back and base of toilet had not been cleaned. Black out curtains full of holes.
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酒店回复: Good Morning,We always want everything to be fresh and clean from the moment you arrive, and we regret that this was not the case during your recent visit. Please know that what you describe is not the standard, and if you ever need anything, our team is on hand to help, and your concerns will be addressed. We hope to welcome you in the future to change your perceptions and reassure you that we are committed to providing an improved experience.Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
3.0分
家庭亲子
Great staff and pet friendly, but couldn’t get over the mouse poop on top of desk and on pull out bed in the couch.
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酒店回复: Thank you for your feedback. We’re glad you appreciated our great team and pet-friendly environment, but we’re disappointed to hear about the cleanliness issue you encountered. Your comments are important and will help guide our improvements, ensuring your next stay is more comfortable and enjoyable.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
4.0分
其他
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Nice and quiet. Probably the best of the stream of similar corporate hotels in its nearby stretch of corporate highway-side limbo. Nice friendly staff. Decent breakfast.
Suites not as large as we expected from the photos.
Fold-out bed pretty minimal and soft, comes unmade with one pillow and one sheet, and an uncomfortable basic blanket. We got another sheet from the front desk. The other bed came with about five pillows, though, so there was that.
There are a couple of non-corporate-chain restaurants hidden within medium-longish walking distance (a typical American restaurant, and one taco place that looks decent). Also many corporate fast food chains.
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酒店回复: Thank you for sharing such an honest and thoughtful review; we appreciate all guest feedback and comments. We’re glad our peaceful atmosphere and friendly service helped make your stay feel comfortable and relaxing, even if some aspects of the suite weren’t what you expected. Your feedback really gives us a clearer sense of where we can do better, and we’ll be taking it to heart. It was a pleasure having you here, and we look forward to the chance to provide you with an even more exceptional visit next time.Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
5.0分
家庭亲子
Often stay there for bass fishing tournaments. Staff is always friendly and accommodating.
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酒店回复: It's always a pleasure welcoming you back to Comfort Suites Moses Lake, and we are delighted you continue to enjoy your time with us. Your lovely review is truly appreciated and will be shared with the team. We look forward to welcoming you back for many more comfortable visits.Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
4.0分
其他
Trip
Very comfortable and convenient. An older hotel but still with a smiling staff. Pretty good breakfast bar.
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酒店回复: Good Morning, Thank you for choosing Comfort Suites Moses Lake and sharing your kind review. Our team works hard to ensure our guests have a great stay, so we are thrilled you enjoyed our comfortable accommodations, a delicious breakfast, and our friendly staff. It would be a pleasure to welcome you back on future trips to the area.Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
5.0分
其他
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Perfect for a quick night on a road trip. Right off the interstate and lots of quick dining options nearby. Soup and cookies available in the evening and a good breakfast in the morning. Hot tub was a little dirty but kids enjoyed the pool. Ice machine was out of service so would have been nice to have another option from the hotel.
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酒店回复: Good Afternoon, Thank you for your thoughtful comments. A convenient location, welcoming amenities, and family-friendly features are all aspects you can expect to find at Comfort Suites Moses Lake. We also appreciate your feedback and are working on ways to enhance our offerings. It was a joy hosting you, and we look forward to welcoming you and your family back soon for an even more exceptional stay!Sincerely, Amanda Laramore, General Manager, Comfort Suites Moses Lake
呵呵，还不错了。美国的这种酒店，本来也没啥期望值。
沟通严重不足。如果热水浴缸关闭了，我绝对不会预订。我打电话给酒店，预订人员告诉我热水浴缸肯定开放，他们甚至让我等了一会儿，说他们再确认了一下，然后我们入住时，发现热水浴缸在整个入住期间都关闭了……
干净的房间，温暖的室内泳池，美味的早餐，步行即可到达的众多餐饮场所，靠近高速公路，安全，床铺舒适，水压很棒！10/10
Very courteous woman at front desk, very clean room, comfy bed, quiet, hot tub is nice, breakfast is good
Fridge, back and base of toilet had not been cleaned. Black out curtains full of holes.
Great staff and pet friendly, but couldn’t get over the mouse poop on top of desk and on pull out bed in the couch.
Nice and quiet. Probably the best of the stream of similar corporate hotels in its nearby stretch of corporate highway-side limbo. Nice friendly staff. Decent breakfast.
Suites not as large as we expected from the photos.
Fold-out bed pretty minimal and soft, comes unmade with one pillow and one sheet, and an uncomfortable basic blanket. We got another sheet from the front desk. The other bed came with about five pillows, though, so there was that.
There are a couple of non-corporate-chain restaurants hidden within medium-longish walking distance (a typical American restaurant, and one taco place that looks decent). Also many corporate fast food chains.
Often stay there for bass fishing tournaments. Staff is always friendly and accommodating.
Trip
Very comfortable and convenient. An older hotel but still with a smiling staff. Pretty good breakfast bar.
Perfect for a quick night on a road trip. Right off the interstate and lots of quick dining options nearby. Soup and cookies available in the evening and a good breakfast in the morning. Hot tub was a little dirty but kids enjoyed the pool. Ice machine was out of service so would have been nice to have another option from the hotel.