酒店回复: Dear Brittney,Thank you for your feedback. We regret that your stay fell short of expectations and that the condition of your rooms did not reflect the standards we strive to provide our guests. Rest assured, your comments regarding the furnishings, bathroom, and amenities is being shared with our team to ensure the opportunity for improvement is seized. It was a pleasure having you as our guest, and we would welcome the chance to provide you with a much smoother experience in the future.Sincerely, Ramada Guest Services
酒店回复: Dear Stephanie, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with your initial room and the shower in your second room. This is not the standard we aim to provide, and your feedback will be shared with our team to ensure improvements are made. We're sorry your stay did not meet expectations and appreciate you bringing this to our attention. Sincerely, Ramada Guest Services
酒店回复: Dear William,We're sorry to hear that you had a less-than-great experience with our hotel when you were visiting. We are deeply saddened that we can no longer offer our hot tub as part of our amenities; however, we are glad that you enjoyed our breakfast. Our team will use your constructive feedback to continually improve our guests' experience. Sincerely,Ramada Guest Services
酒店回复: Dear Helen,We sincerely apologize for your experience at Ramada Downtown Spokane. Your feedback about cleanliness, bathroom condition, and amenities is very concerning, and we regret that we did not meet your expectations. We take these issues seriously and will address them with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services. We hope that we can welcome you back for a much better experience in the future to make up for this last stay. Ramada Inn Downtown Spokane
2.0分
商务出差
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翻译提供方：Google
房子老旧破败，床单和毛巾都脏兮兮的。前台工作人员人很好，但这无法掩盖多年来房子维护投入不足的事实！
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酒店回复: Dear Alessandro,Thank you for staying with us and highlighting our team's friendly service. However, we apologize for any concerns and appreciate your patience as we continually work toward enhancing our property. Again, thank you for visiting, and we hope you will consider returning someday. Ramada Inn Downtown Spokane
1.0分
家庭亲子
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清洁女工很棒，游泳池没有开放，这是我预订这家酒店的唯一原因。早餐很有趣，但食物有限。
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酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear our housekeeping team left a positive impression, I’m very sorry to learn that your experience overall did not meet your expectations.Our pool was temporarily closed, and we have noted this on all booking channels and in our pre-arrival communications. I understand how disappointing this must have been, especially if it was a key factor in choosing our property. I also appreciate your comments regarding breakfast and will share them with our team as we continue to improve.We value your feedback and hope you’ll consider giving us another opportunity in the future to provide the experience you were expecting.
2.0分
商务出差
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翻译提供方：Google
他们犯了个错误，半夜还订了两次房间，我不喜欢！感觉很不安全😞
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酒店回复: Dear Tifany,Thank you for reaching out. We sincerely regret to learn of your experience and understand your frustration. Please know this is not a typical instance for our hotel, and we will be sure to share your comments with our team to prevent something like this from occurring in the future. It was a pleasure having you here, and we hope you will give us another chance to change your lasting impression.Ramada Inn Downtown Spokane
3.0分
商务出差
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Joe,Thank you for your feedback. Please feel free to reach out to us offline if you have any concerns or comments regarding your stay that you wish to share. We hope to welcome you back soon.Sincerely, Ramada Guest Services
很适合家庭入住。只住了一晚，所以没机会使用泳池。设施看起来很棒，下次会尝试体验。
我们预订了斯波坎市中心拉玛达酒店，入住日期为2026年1月1日至2日，共一晚。我们入住的是336号房间，房间看起来还不错，直到我们想用热水洗漱时才发现水槽和淋浴都没有热水。我立即打电话给前台说明了情况。Gabriella表示歉意，并帮我们换到了313号房间。我们收拾好行李，搬到了新房间。由于之前房间的热水问题，我立刻在新房间试了试水。我让水龙头开了大约5分钟，水温仍然是凉的。我打开淋浴，却只有涓涓细流。于是我又下楼去找Gabriella。她再次帮我们换到了另一个房间，这次是二楼的211号房间。当时大约是晚上9点，我们开车开了一整天，已经很累了。当我回到房间时，发现水槽和浴缸里都有积水——显然是排水出了问题。这是第三个房间了，我们不想再看其他房间了。我们联系了Gabriella，要求退款，因为三次尝试都未能找到合适的房间，我们实在无法继续入住。她说她无权退款，并给了我您的邮箱地址。因此，我写信给您，要求退还房费和押金。感谢您对此事的及时处理。
由于Ramada酒店三次未能解决问题，我们不得不在斯波坎另订一家酒店，花费更多。
——这封邮件昨天已发送给经理Jodi，但我们至今未收到任何回复。
酒店和设施确实老旧，需要翻新。家具破损，淋浴瓷砖破裂，墙上的画也丢失了等等。我们预订了两个房间，其中一个没有浴帘，淋浴也坏了，另一个房间的毛巾很脏。我们预订了两晚，但过了第一晚就换了另一家酒店。不推荐。
和我们预想的不太一样
晚上9点入住，我们入住的第一个房间地板上满是垃圾，床铺也乱七八糟。第二个房间还行，就是淋浴间没有浴帘。考虑到我们付的价格，我们不会再住这里了。
不太好。城区比预想的要糟糕得多。本来想用热水浴缸，但预订或入住时没有被告知热水浴缸已经停用。早餐还可以，但考虑到价格和位置，其他一切都显得有些简陋，质量欠佳。
房间太脏了，我觉得他们没有清理上一位房客留下的浴室。咖啡壶的用品也没有更换。床罩和一些枕头上都有污渍（血迹）。非常失望。
房子老旧破败，床单和毛巾都脏兮兮的。前台工作人员人很好，但这无法掩盖多年来房子维护投入不足的事实！
清洁女工很棒，游泳池没有开放，这是我预订这家酒店的唯一原因。早餐很有趣，但食物有限。
他们犯了个错误，半夜还订了两次房间，我不喜欢！感觉很不安全😞
没有意见