酒店回复: Dear Brittney,Thank you for your feedback. We regret that your stay fell short of expectations and that the condition of your rooms did not reflect the standards we strive to provide our guests. Rest assured, your comments regarding the furnishings, bathroom, and amenities is being shared with our team to ensure the opportunity for improvement is seized. It was a pleasure having you as our guest, and we would welcome the chance to provide you with a much smoother experience in the future.Sincerely, Ramada Guest Services
酒店回复: Dear Stephanie, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with your initial room and the shower in your second room. This is not the standard we aim to provide, and your feedback will be shared with our team to ensure improvements are made. We're sorry your stay did not meet expectations and appreciate you bringing this to our attention. Sincerely, Ramada Guest Services
酒店回复: Dear William,We're sorry to hear that you had a less-than-great experience with our hotel when you were visiting. We are deeply saddened that we can no longer offer our hot tub as part of our amenities; however, we are glad that you enjoyed our breakfast. Our team will use your constructive feedback to continually improve our guests' experience. Sincerely,Ramada Guest Services
酒店回复: Dear Karina,Thank you for taking a moment to share your thoughts with us. We’re disappointed there were issues during your visit, and we will review your comments with our team to ensure any concerns are addressed as quickly as possible. Please accept our sincere apologies for the inconvenience. We hope you’ll reconsider and return, giving us the opportunity to provide you with a much-improved experience.Ramada Inn Downtown Spokane
酒店回复: Dear Taylor,Thank you for your feedback and for highlighting our team. It's great that they left a positive impression on you, but we apologize that your overall experience did not meet expectations. It's unfortunate that you did not have a good time with us, and we'll pass along your feedback to housekeeping and maintenance for improvement. We hope you reconsider returning, as we are committed to making your next stay a better one.Ramada Inn Downtown Spokane
酒店回复: Dear Helen,We sincerely apologize for your experience at Ramada Downtown Spokane. Your feedback about cleanliness, bathroom condition, and amenities is very concerning, and we regret that we did not meet your expectations. We take these issues seriously and will address them with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services. We hope that we can welcome you back for a much better experience in the future to make up for this last stay. Ramada Inn Downtown Spokane
酒店回复: Dear Charon, We’re very sorry to hear about your experience. This certainly isn’t the level of consistency or cleanliness we strive for, especially as a returning guest. We truly appreciate your feedback and will be addressing these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention.Ramada Inn Downtown Spokane
2.0分
商务出差
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翻译提供方：Google
房子老旧破败，床单和毛巾都脏兮兮的。前台工作人员人很好，但这无法掩盖多年来房子维护投入不足的事实！
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酒店回复: Dear Alessandro,Thank you for staying with us and highlighting our team's friendly service. However, we apologize for any concerns and appreciate your patience as we continually work toward enhancing our property. Again, thank you for visiting, and we hope you will consider returning someday. Ramada Inn Downtown Spokane
很适合家庭入住。只住了一晚，所以没机会使用泳池。设施看起来很棒，下次会尝试体验。
我们预订了斯波坎市中心拉玛达酒店，入住日期为2026年1月1日至2日，共一晚。我们入住的是336号房间，房间看起来还不错，直到我们想用热水洗漱时才发现水槽和淋浴都没有热水。我立即打电话给前台说明了情况。Gabriella表示歉意，并帮我们换到了313号房间。我们收拾好行李，搬到了新房间。由于之前房间的热水问题，我立刻在新房间试了试水。我让水龙头开了大约5分钟，水温仍然是凉的。我打开淋浴，却只有涓涓细流。于是我又下楼去找Gabriella。她再次帮我们换到了另一个房间，这次是二楼的211号房间。当时大约是晚上9点，我们开车开了一整天，已经很累了。当我回到房间时，发现水槽和浴缸里都有积水——显然是排水出了问题。这是第三个房间了，我们不想再看其他房间了。我们联系了Gabriella，要求退款，因为三次尝试都未能找到合适的房间，我们实在无法继续入住。她说她无权退款，并给了我您的邮箱地址。因此，我写信给您，要求退还房费和押金。感谢您对此事的及时处理。
由于Ramada酒店三次未能解决问题，我们不得不在斯波坎另订一家酒店，花费更多。
——这封邮件昨天已发送给经理Jodi，但我们至今未收到任何回复。
酒店和设施确实老旧，需要翻新。家具破损，淋浴瓷砖破裂，墙上的画也丢失了等等。我们预订了两个房间，其中一个没有浴帘，淋浴也坏了，另一个房间的毛巾很脏。我们预订了两晚，但过了第一晚就换了另一家酒店。不推荐。
和我们预想的不太一样
晚上9点入住，我们入住的第一个房间地板上满是垃圾，床铺也乱七八糟。第二个房间还行，就是淋浴间没有浴帘。考虑到我们付的价格，我们不会再住这里了。
不太好。城区比预想的要糟糕得多。本来想用热水浴缸，但预订或入住时没有被告知热水浴缸已经停用。早餐还可以，但考虑到价格和位置，其他一切都显得有些简陋，质量欠佳。
首先，我们到的时候床上有头发。另外，游泳池自4月8日起因不符合卫生标准而被卫生部门关闭。地毯粘在地板上，非常脏！我们到达时，外面的垃圾桶着火了，工作人员跑到外面去灭火，结果前台没人，不得不等工作人员回来！这个地方乱糟糟的，以后再也不会来了。
我真的想为这里出色的员工点赞。这篇评论和他们无关。这家酒店糟透了。它很旧，地毯很脏，而且气味难闻。毛巾很硬。便利设施也很少。整个体验中我最喜欢的部分是淋浴喷头坏了。我绝对不会再来这家酒店了。他们需要升级一下。
房间太脏了，我觉得他们没有清理上一位房客留下的浴室。咖啡壶的用品也没有更换。床罩和一些枕头上都有污渍（血迹）。非常失望。
做得更好
泳池服务被关闭了，这是我们第三次住在同一地方，每次都是同样的事情，而且我们房间里的淋浴坏了，抽屉里还有其他人的物品，所以房间没有打扫
房子老旧破败，床单和毛巾都脏兮兮的。前台工作人员人很好，但这无法掩盖多年来房子维护投入不足的事实！