酒店回复: Thank you so much for your comments, they help more than you know! I have shared them with my team and I want to assure you we are addressing the issues. I want to personally apologize for the shower not being up to standards. We hope you give us another chance in the future to exceed your expectations.
5.0分
情侣出游
原文
翻译提供方：Google
非常愉快和友好。工作人员很棒。
酒店回复: Thank you so much for the review!
5.0分
其他
Very pleasant stay. Staff was very helful & courteous! Room was clean & comfortable. Will stay again when in the area.
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酒店回复: Thank you so much for your kind words. We can't wait to serve you again on future travels!
5.0分
其他
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Friendly front desk clerks. Clean rooms. Comfy couches. Great breakfast. One request for future guests, add water to apple and orange juice because it was too concentrated. Loved everything else!
酒店回复: Thank you for the review!
3.0分
家庭亲子
Usually the every thing is great, but this time bed was terrible and room not up to the usual standards.
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酒店回复: Thank you for taking the time to leave a review. We’re truly sorry to hear that your most recent stay didn’t feel up to the standard you’ve experienced with us before. We always want our returning guests to feel comfortable, and we take your feedback seriously.For transparency, the room you stayed in had recently been updated with a new mattress, but comfort preferences can vary, and we never want anyone to leave feeling disappointed. If you’re ever unhappy with something during your stay, please let us know right away — we’re always more than willing to make it right in the moment.We appreciate you as a returning guest and hope we’ll have another opportunity to provide the experience you’re used to.
5.0分
家庭亲子
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Day staff was excellent. Night guy at the desk was too busy playing video games to even acknowledge a direct compliment I made for the delicious cookies. Annoying. I sat there waiting for him to look up but he was so enthralled with his video game, I literally could have told him the building was on fire and to call 911 and he wouldn’t have heard me.
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酒店回复: Hi, Jeff!Thank you for sharing your feedback with us. We are so happy to hear that you had a positive experience with our day staff and enjoyed our cookies! However, we’re very sorry to learn about your interaction with our night staff member. What you described is certainly not the level of attentiveness or professionalism we expect from our team.Please know that we are addressing this matter directly with our staff to ensure it doesn’t happen again. We truly value your feedback—it helps us improve and deliver the best experience possible for all our guests. We would love to have you stay with us again on your future adventures!
5.0分
其他
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Nice overall place to stay. Clean, well maintained rooms, friendly staff. The breakfast had a good variety of options and was fresh and tasty. One thing that you should be aware of is that the I90 freeway is close by and does create a lot of noise if you are on the side of the hotel facing that freeway. I will stay there again next time I visit Moses Lake.
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酒店回复: Thank you for your kind comments. Allthough our location is extremely convenient it does come with a little bit of road noise.
5.0分
情侣出游
We always stay here when we drive through to Montana we love it there great staff great room clean safe easy access to the highway love it!
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酒店回复: Hi, Cindy! Thank you for leaving us a such a kind review! We love to know we are always a stop on your adventure! We will see you on the next one!
5.0分
商务出差
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This seems to be an individually owned hotel. They are attentive to detail and go out of their way to make a more complete breakfast. They even had some gluten free muffins.
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酒店回复: Hi, Patricia! Thank you for your kind review! We are an entity of our own and take great pride in our establishment. Thank you for noticing! We hope to see you once again on your future travels!
旅馆很新，干净，寝具舒服，早餐美味，马桶座垫还可以加温，惟一小小不满是莲蓬头很高，很难调整
会再入住
淋浴喷头底部边缘需要深度清洁。另外，淋浴喷头的功率也有点太大了。
非常愉快和友好。工作人员很棒。
Very pleasant stay. Staff was very helful & courteous! Room was clean & comfortable. Will stay again when in the area.
Friendly front desk clerks. Clean rooms. Comfy couches. Great breakfast. One request for future guests, add water to apple and orange juice because it was too concentrated. Loved everything else!
Usually the every thing is great, but this time bed was terrible and room not up to the usual standards.
Day staff was excellent. Night guy at the desk was too busy playing video games to even acknowledge a direct compliment I made for the delicious cookies. Annoying. I sat there waiting for him to look up but he was so enthralled with his video game, I literally could have told him the building was on fire and to call 911 and he wouldn’t have heard me.
Nice overall place to stay. Clean, well maintained rooms, friendly staff. The breakfast had a good variety of options and was fresh and tasty. One thing that you should be aware of is that the I90 freeway is close by and does create a lot of noise if you are on the side of the hotel facing that freeway. I will stay there again next time I visit Moses Lake.
We always stay here when we drive through to Montana we love it there great staff great room clean safe easy access to the highway love it!
This seems to be an individually owned hotel. They are attentive to detail and go out of their way to make a more complete breakfast. They even had some gluten free muffins.