酒店回复: Dear Christy, Thank you for sharing your experience. We understand that the unusual conditions throughout the building impacted your comfort, and we appreciate you noting the clear communication regarding the elevator. We’re always working to improve, and your input helps guide those efforts. We hope you might consider giving us another opportunity in the future for a better stay.Sincerely,Hotel Management

酒店回复: Dear Aimee, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the cancellation of your original reservation. We understand how frustrating this must have been, especially given your effort to make a second booking. We also regret that we could not accommodate your early check-in request due to our occupancy and reservation policy. Your feedback is valuable and will be reviewed internally. We truly hope to welcome you back with a smoother experience.Sincerely,Hotel Management

酒店回复: Dear Mark, Thank you for taking the time to share your experience. We sincerely apologize for the several issues you encountered regarding our elevator service, cleanliness, and a few maintenance concerns you had while with us. What you experience falls short of the standard we strive to provide, and we regret any inconvenience this may have caused. Your feedback has been shared with the respective teams for necessary improvements. We appreciate your patience and look forward to another opportunity to offer you a significantly improved visit in the future.Sincerely,Hotel Management

酒店回复: Dear Molly, Thank you for your valuable feedback. We sincerely apologize for the multiple inconveniences you encountered during your stay. Your experience does not align with the standard of service we aim to provide, and we will communicate your comments with our team to ensure these issues are addressed appropriately. Additionally, our fully equipped kitchens include full-size refrigerators with ice trays for our guest’s convenience. Therefore, we do not offer ice machines on our property. We appreciate you taking the time to share your insights and look forward to the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management

酒店回复: Dear Michaela, Thank you for sharing your experience. We sincerely apologize for the noise issues and any discomfort caused during your stay. We understand how important a quiet and relaxing environment is, and we regret that we were not able to provide this for you. Your feedback is important to us, and we will take it into consideration as we work to improve our facilities and services. We hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

酒店回复: Dear Samuel, Thank you for sharing your feedback. We regret that we were unable to accommodate your stay, and we understand how disappointing that experience must have been. While we do our best to manage availability, unexpected situations can occasionally result in overbooking. This is not typical, and we sincerely appreciate you bringing it to our attention. Your comments help us continue to improve, and we hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management

酒店回复: Dear Bonnie, Thank you for being our guest. We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a resolution to satisfy our guests. Our front desk team is always here to assist you. Please let us host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Gretchen, Thank you for sharing your experience. We’re glad the comfortable beds and hot shower stood out during your stay. We regret that certain aspects of the room did not meet expectations, and your comments will be shared with the appropriate team to ensure improvements are made. We hope you’ll consider giving us another opportunity in the future.SincerelyHotel Management 

酒店回复: Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the delay during check-in and any inconvenience it may have caused. Please be assured that we will thoroughly review this to ensure a more efficient experience for our guests in the future. We hope the remainder of your stay was pleasant, and we look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

酒店回复: Dear Daniel, We are truly sorry to hear about the unfortunate incident involving your vehicle. While we aim to provide a safe and comfortable environment, we understand how distressing this situation must have been. Thank you for bringing this to our attention. We take this matter seriously, and share with our team for improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management