The room was dirty in various places-the cupboard under the sink and two kitchen drawers, and in a corner of the bathroom. Also the lampstand near the bed, when the lamp was moved slightly, had grime on it. The floor was sticky in one or more places, creating a sticky noise when we walked on it. We asked for a few dishes and a mug came chipped where one would drink from it. The alarm clock wouldn't work at all (we couldn't set the time)
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酒店回复: Dear Guest, We sincerely apologize for the cleanliness issues you encountered, as well as the sticky floor. This is far below our standards, and we regret the inconvenience it caused. We also apologize for the chipped mug and the alarm clock not working. Your comments have been shared with our housekeeping and maintenance teams. We appreciate you bringing these concerns to our attention and hope you will give us another chance to provide a better experience. SincerelyHotel Management
2.0分
商务出差
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Breakfast was pick up and go…Nutragrain Bar.
No dishes, silver, glasses or cups in room. No pots or pans, no microwave. Not even a plastic glass for a drink of water. No hairdryer.
Remote didn’t work, had to go down and get one from the desk. TV quit working around 10 pm. Was told I would have to ask for anything for the kitchen. Carpet was threadbare. Will not stay this brand again.
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酒店回复: Dear Guest, We sincerely apologize for the multiple inconveniences you experienced, including the limited grab-and-go breakfast, lack of room amenities, and worn carpet. This is not the experience we want for our guests. Your comments have been shared with our housekeeping and maintenance teams, and we are reviewing replacements and improvements to ensure better comfort. We truly appreciate your honesty and hope you will give us another chance to serve you better. SincerelyHotel Management
4.0分
其他
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Room was good, aside from the TV and fridge not working in the room I was in. But I was only staying there for the night, I would just feel bad someone staying long term getting that room.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad to hear you found the room good overall, though we sincerely apologize for the inconvenience caused by the TV and fridge not working properly. Our maintenance team has been informed and will ensure these issues are resolved promptly. We appreciate your understanding and your concern for other guests. Your feedback helps us maintain our standards and improve our guest experience. We hope to have the pleasure of serving you again. Sincerely,Hotel Management
3.0分
其他
TV was disconnected and no remote in room. No welcoming information in room at all. Unusual for such a nice room.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are glad to hear you found the room nice, but we sincerely apologize for the inconvenience caused in the room. These details are important to a smooth and comfortable stay, and we regret that they were overlooked. Your comments have been shared with our team to ensure better room readiness and communication moving forward. We appreciate your input and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely, Hotel Management
3.0分
家庭亲子
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Room was clean, staff answered to any questions I had with quick problem solving. The only thing I don’t like is the parking, there’s not enough room for it. It’s like high school where everyone rushes to get the best spot and if you’re not there on time then you have to park out back.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely appreciate your kind words about the cleanliness of our rooms and the responsiveness of our staff. We are glad our team was able to assist you promptly with any questions or concerns. We apologize for the inconvenience you experienced with parking and understand how limited space can be frustrating. Your comments have been shared with our management team as we continue to evaluate ways to improve the parking experience for our guests. We look forward to welcoming you back and providing another enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
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Nowhere to park parking lot seems to always be full multiple people staying in one room and they all drive separate so there’s what seems like 3 to 4 cars per room which leads to not a lot of room to park. No one’s ever at the front desk and cleaning guy busted into room, even after he was told to hold on a minute.
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酒店回复: Dear Joseph, We are sorry to hear about the challenges you faced during your stay. Parking availability is an important part of guest comfort, and we regret that overcrowding made it difficult for you to find a space. Your remarks are shared with the team to accommodate all guests better. We also sincerely apologize for the disruption caused by our housekeeping staff entering your room. This is not acceptable, and we are reinforcing our protocols to ensure that all staff respect guest privacy and respond appropriately to requests. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We are committed to improving, and hope you will consider giving us another opportunity in the future.Sincerely, Hotel Management
1.0分
其他
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My stay was horrible! The front office staff person, KIM, was excessively rude and downright mean and nasty as I asked for 2 more pillows for my bad back, and I was told I could only have 1, because I already had 3. From the time I checked in, just a nasty person! The bathroom was YELLOW! The property could NOT have any upgrades or anything in the 20 years it's been open. I visit Toledo often as I have family and friends in the area, but I will NEVER stay there again! As a travel agent, I will never recommend this hotel!
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酒店回复: Dear Nicolette, We sincerely apologize for the disappointing experience you had, particularly with the service you received and the condition of your room. The behavior you described from our staff member is unacceptable and does not reflect our values. Your comments have been shared with our management team to ensure immediate review. We also appreciate your input regarding the need for updates to the property. We value your feedback as it helps us improve and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
1.0分
商务出差
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My experience at this extended stay hotel was disappointing. To start, there is rarely anyone at the front desk. Staff stay in the back, so guests must loudly say “hello” before anyone comes out. A small bell would make this much more convenient and professional.When I checked in, I waited about 10 minutes with no one in sight. I eventually used their phone to call the front desk. A staff member named Kim came out, did not greet me, apologize, or acknowledge the delay, she simply stood there silently. Her attitude was unfriendly and unprofessional, which unfortunately continued throughout my stay. I stayed for almost a month, paying $510 per week, yet still had to pay for laundry. The first time, machines accepted cards. The second time, I had already loaded my laundry before realizing they changed to quarters only, without notifying guests. When I asked Kim about it, she gave short, unhelpful responses and appeared irritated by my questions. I ended up washing clothes by hand because I didn’t want to hunt for quarters. It is 2025, guests should not be surprised by outdated payment changes. I also had a package delivered. Other staff usually brought packages to the counter, but Kim told me to retrieve it myself with no courtesy. Overall, this hotel may be okay for a short stay, but I cannot recommend it for long-term stays. The lack of communication, inconsistent service, and poor front desk professionalism, especially from the staff member I interacted with most, made my sta
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酒店回复: Dear Guest, We sincerely apologize for the challenges you faced during your extended stay, including front desk availability, inconsistencies with laundry and package handling. Your comments regarding staff professionalism and service have been shared with our management team to ensure immediate training and improvements. We understand how these concerns impacted your overall experience and regret any frustration caused. Guest satisfaction is our top priority, and your feedback helps us enhance our operations. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay.Sincerely,Hotel Management
酒店周边餐馆林立，吃饭特别方便。酒店下面的餐厅价格适中，营业时间到晚上十一点钟，其啤酒是他们家的招牌产品。
服务非常好，一切都很干净。
The room was dirty in various places-the cupboard under the sink and two kitchen drawers, and in a corner of the bathroom. Also the lampstand near the bed, when the lamp was moved slightly, had grime on it. The floor was sticky in one or more places, creating a sticky noise when we walked on it. We asked for a few dishes and a mug came chipped where one would drink from it. The alarm clock wouldn't work at all (we couldn't set the time)
Breakfast was pick up and go…Nutragrain Bar.
No dishes, silver, glasses or cups in room. No pots or pans, no microwave. Not even a plastic glass for a drink of water. No hairdryer.
Remote didn’t work, had to go down and get one from the desk. TV quit working around 10 pm. Was told I would have to ask for anything for the kitchen. Carpet was threadbare. Will not stay this brand again.
Room was good, aside from the TV and fridge not working in the room I was in. But I was only staying there for the night, I would just feel bad someone staying long term getting that room.
TV was disconnected and no remote in room. No welcoming information in room at all. Unusual for such a nice room.
Room was clean, staff answered to any questions I had with quick problem solving. The only thing I don’t like is the parking, there’s not enough room for it. It’s like high school where everyone rushes to get the best spot and if you’re not there on time then you have to park out back.
Nowhere to park parking lot seems to always be full multiple people staying in one room and they all drive separate so there’s what seems like 3 to 4 cars per room which leads to not a lot of room to park. No one’s ever at the front desk and cleaning guy busted into room, even after he was told to hold on a minute.
My stay was horrible! The front office staff person, KIM, was excessively rude and downright mean and nasty as I asked for 2 more pillows for my bad back, and I was told I could only have 1, because I already had 3. From the time I checked in, just a nasty person! The bathroom was YELLOW! The property could NOT have any upgrades or anything in the 20 years it's been open. I visit Toledo often as I have family and friends in the area, but I will NEVER stay there again! As a travel agent, I will never recommend this hotel!
My experience at this extended stay hotel was disappointing. To start, there is rarely anyone at the front desk. Staff stay in the back, so guests must loudly say “hello” before anyone comes out. A small bell would make this much more convenient and professional.When I checked in, I waited about 10 minutes with no one in sight. I eventually used their phone to call the front desk. A staff member named Kim came out, did not greet me, apologize, or acknowledge the delay, she simply stood there silently. Her attitude was unfriendly and unprofessional, which unfortunately continued throughout my stay. I stayed for almost a month, paying $510 per week, yet still had to pay for laundry. The first time, machines accepted cards. The second time, I had already loaded my laundry before realizing they changed to quarters only, without notifying guests. When I asked Kim about it, she gave short, unhelpful responses and appeared irritated by my questions. I ended up washing clothes by hand because I didn’t want to hunt for quarters. It is 2025, guests should not be surprised by outdated payment changes. I also had a package delivered. Other staff usually brought packages to the counter, but Kim told me to retrieve it myself with no courtesy. Overall, this hotel may be okay for a short stay, but I cannot recommend it for long-term stays. The lack of communication, inconsistent service, and poor front desk professionalism, especially from the staff member I interacted with most, made my sta