My stay was horrible! The front office staff person, KIM, was excessively rude and downright mean and nasty as I asked for 2 more pillows for my bad back, and I was told I could only have 1, because I already had 3. From the time I checked in, just a nasty person! The bathroom was YELLOW! The property could NOT have any upgrades or anything in the 20 years it's been open. I visit Toledo often as I have family and friends in the area, but I will NEVER stay there again! As a travel agent, I will never recommend this hotel!
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酒店回复: Dear Nicolette, We sincerely apologize for the disappointing experience you had, particularly with the service you received and the condition of your room. The behavior you described from our staff member is unacceptable and does not reflect our values. Your comments have been shared with our management team to ensure immediate review. We also appreciate your input regarding the need for updates to the property. We value your feedback as it helps us improve and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
1.0分
其他
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Bed Bugs
Stayed 8/15 to 8/17. 13 bed bug bites on legs. Reported to front desk, also called corporate office. Hotel said corporate would call back , they never did. See another review in May of this year that also reported bed bugs
3.0分
其他
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Less than Mediocre
We couldn't arrive until late, after midnight. The clerk was friendly, but was extraordinarily slow, almost as if she was high. The air conditioner leaked and the carpet on that side of the bed was quite wet. The hot water took nearly five minutes to get passed luke-warm, so much so, we didn't even attempt a shower. The switch on the lamp was broken so that when you pushed the button, the whole assembly would sink into the lamp without turning it on or off. Finally, the so-called "continental breakfast" consisted of coffee, One flavor of Nutra-grain bars, and a couple of packages of oatmeal. We spent only a few hours there, but we will not be returning.
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酒店回复: Dear Cory, We are truly sorry to hear about the issues you encountered during your stay, including the room maintenance concerns, slow check-in process, and limited breakfast selection. This is not the level of service we strive to provide, and your feedback has been shared with our team for immediate improvement. We value your comments as they help us enhance our guest experience. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay. Sincerely, Hotel Management
3.0分
家庭亲子
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It smelled horrible. If I hadn't already paid, I would have left. The room is good size. Very out dated and old fashioned. Smelled like old food and musty. Definitely won't be back.
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酒店回复: Dear Carrie, We sincerely apologize for the odor and outdated feel that impacted your stay. A fresh, comfortable environment is very important, and we regret that we did not meet expectations in this regard. Please know your feedback is being shared with our housekeeping and maintenance teams to ensure improvements are made. We truly value your input and hope to provide a better experience in the future. Sincerely,Hotel Management
5.0分
其他
Clean and quiet room. Comfortable bed. Competitive price. Friendly staff and manager. What more is there to like? I'd stay here again in a heartbeat.
2.0分
其他
Just a hunch but I’d wager they’ve contracted with the government to provide housing for illegal aliens.
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酒店回复: Dear Jarrod, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would be glad to offer you the hospitality you deserve during your visit. Sincerely,Hotel Management
1.0分
其他
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Overall, a bad experience. I made a reservation through *******. When I arrived at the motel, there were no rooms available. I contacted ******* to obtain a refund. ******* contacted the motel to confirm that I had never checked in so that I could be issued a refund. Motel told to ******* that it will have to talk to the hotel manager who was gone for the evening. ******* promised to resolve the issue in the morning. That never happened. I had to contact ******* a third time to finally resolve the issue.
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酒店回复: Dear David, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. This situation does not reflect the level of service we strive to provide, and we’re reviewing this to prevent similar occurrences in the future. Reservations made through the third party are handled by them. Your feedback is invaluable, and we’re committed to improving our services. We hope you’ll consider giving us another opportunity to provide the seamless and welcoming experience you deserve.Sincerely,Hotel Management
2.0分
其他
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Ok just for a one night stay. Staff was really nice but property very run down. My room smelled horrible upon arrival. Smelled like feet and dogs. I wiped everything down with disinfectant wipes and they were dirty. Everything is old needs some remodeling. Appliances old and dirty. Probably wouldn’t book again.
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酒店回复: Dear Julie, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment during your stay with us. Cleanliness is always our priority, so we have shared your remarks with our housekeeping team to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
酒店周边餐馆林立，吃饭特别方便。酒店下面的餐厅价格适中，营业时间到晚上十一点钟，其啤酒是他们家的招牌产品。
服务非常好，一切都很干净。
My stay was horrible! The front office staff person, KIM, was excessively rude and downright mean and nasty as I asked for 2 more pillows for my bad back, and I was told I could only have 1, because I already had 3. From the time I checked in, just a nasty person! The bathroom was YELLOW! The property could NOT have any upgrades or anything in the 20 years it's been open. I visit Toledo often as I have family and friends in the area, but I will NEVER stay there again! As a travel agent, I will never recommend this hotel!
Bed Bugs
Stayed 8/15 to 8/17. 13 bed bug bites on legs. Reported to front desk, also called corporate office. Hotel said corporate would call back , they never did. See another review in May of this year that also reported bed bugs
Less than Mediocre
We couldn't arrive until late, after midnight. The clerk was friendly, but was extraordinarily slow, almost as if she was high. The air conditioner leaked and the carpet on that side of the bed was quite wet. The hot water took nearly five minutes to get passed luke-warm, so much so, we didn't even attempt a shower. The switch on the lamp was broken so that when you pushed the button, the whole assembly would sink into the lamp without turning it on or off. Finally, the so-called "continental breakfast" consisted of coffee, One flavor of Nutra-grain bars, and a couple of packages of oatmeal. We spent only a few hours there, but we will not be returning.
It smelled horrible. If I hadn't already paid, I would have left. The room is good size. Very out dated and old fashioned. Smelled like old food and musty. Definitely won't be back.
Clean and quiet room. Comfortable bed. Competitive price. Friendly staff and manager. What more is there to like? I'd stay here again in a heartbeat.
Just a hunch but I’d wager they’ve contracted with the government to provide housing for illegal aliens.
Overall, a bad experience. I made a reservation through *******. When I arrived at the motel, there were no rooms available. I contacted ******* to obtain a refund. ******* contacted the motel to confirm that I had never checked in so that I could be issued a refund. Motel told to ******* that it will have to talk to the hotel manager who was gone for the evening. ******* promised to resolve the issue in the morning. That never happened. I had to contact ******* a third time to finally resolve the issue.
Ok just for a one night stay. Staff was really nice but property very run down. My room smelled horrible upon arrival. Smelled like feet and dogs. I wiped everything down with disinfectant wipes and they were dirty. Everything is old needs some remodeling. Appliances old and dirty. Probably wouldn’t book again.