酒店回复: Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. To ensure cleanliness, the kitchenware of your suite is kept at the front desk, and we are sorry if our dishes policy was not communicated to you. Our front desk team is always here to help you. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet expectations. We apologize for the issues you encountered with the cleanliness and upkeep, as this falls short of our standards. Your comments about housekeeping timing have also been addressed with our team to ensure greater sensitivity to guest comfort. We understand your frustration regarding the value received, and we’re reviewing our room conditions to prevent such experiences in the future. Your feedback is invaluable to our improvement process, and we hope you will consider giving us another opportunity to provide the comfortable, welcoming stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Guest,We sincerely apologize for the condition of your room. We strive to provide a clean and comfortable environment for every guest, and we are sorry for the discomfort. We will share your concerns with our team to ensure a cleaner ambiance in the future. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We appreciate your patience, and we hope to have another opportunity to provide you with the seamless experience you deserve. Sincerely,Hotel Management
酒店回复: Dear Guest, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management
酒店回复: Dear Shamika,Thank you for sharing your feedback. We are deeply sorry to hear about the cleanliness issues and the overall condition of the room during your stay. This is absolutely not the standard we aim to provide, and we sincerely apologize for the inconvenience. We will take immediate steps to address these issues. Additionally, we regret the experience you had when requesting extra towels – this is not the level of service we strive for. We truly appreciate your feedback, as it helps us improve, and we hope you’ll consider giving us another opportunity to provide a much better experience.Sincerely,Hotel Management
酒店回复: Dear GERALD, Thank you for sharing your thoughts on your recent stay. We apologize for any disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. Our commitment is to provide exceptional service and amenities, and we regret falling short of your expectations. Your comments will be shared with our team to address and improve upon these issues. We appreciate your honesty and hope to have the chance to regain your trust in the future. Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
不要住在这里，尤其是带着孩子。我不敢相信我的经历有多糟糕。言语无法表达
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酒店回复: Dear Gena, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
不适合儿童。这里更像是汽车旅馆。有很多可疑活动
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酒店回复: Dear Star, Thank you for sharing your thoughts. We aim to provide a comfortable environment for all our guests. We apologize if we did not meet your expectations. Your observations will help us enhance our guest experience. We hope to have the chance to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management
很棒的酒店！干净又实惠，地理位置优越，也很安全。工作人员非常友好和乐于助人。
1. 房子/单元很臭（香烟味）。
2. 连一盒纸巾都没有（你敢相信吗！！）
3. 没有吹风机
4. 没有熨斗和熨衣板
5. 卫生间没有排气扇（是的，你没看错！！）
6. 没有可用的炊具（本来可以选择买的！！！我为什么要买来随身携带……如果可以的话，我一开始就自己带了）
这将是我们最后一次长住
糟糕透了
我一打开房门，房间里就弥漫着一股臭味（陈年旧味）。房间里只有一块肥皂。地毯超级脏，而且因为破损，很危险。我花了253美元，却住进了一间不舒服的房间。早上10:55，客房服务员猛敲门，好像我们不知道退房时间似的。说实话，我不推荐住在斯莱特街2700号。前台小姐人很好，但其他方面都很糟糕。
烟味重，设施老旧，需要维修
这家酒店明明是无烟酒店，但房间里却弥漫着一股难闻的气味，就像进门前10分钟就有人吸烟一样。味道太浓了。房间状况糟透了。天花板剥落，地毯污渍斑斑，前门弯曲，安全门锁也坏了。唯一值得庆幸的是为我办理入住的那位女士，她非常友善，善解人意。我无法忍受这样的房间，而且气味难以忍受。我去了另一家酒店，再也不来了。
总体来说很糟糕。地板黏糊糊的，烟味很重，而且持久不散，床上还有头发。总体来说很糟糕。不过工作人员很好。而且这里不是24小时服务，所以如果你需要什么，工作人员也帮不上忙。
房间很脏。床底下有避孕套包装纸。淋浴间里明显有头发。冰箱生锈了，很脏。炉灶也生锈了……没碗可煮。我要求多要毛巾，结果他们说要了。他们说得付钱。
营业时间到晚上 10 点。不得不打电话叫人来让我们办理入住手续。给我们的房间钥匙不能用。不得不再次打电话让他们叫人回到大厅让我们进去。第三次之后她不得不来让我们进去。
不值得入住，除非您与一群不介意阳光标准酒店的人一起入住，而这家酒店不提供您预订的设施，而且他们真的不在乎。
不要住在这里，尤其是带着孩子。我不敢相信我的经历有多糟糕。言语无法表达
不适合儿童。这里更像是汽车旅馆。有很多可疑活动