酒店回复: Dear Brian,Thank you for your feedback. We're sorry that your experience didn't meet expectations, particularly regarding the pool closure. While unforeseen maintenance can occur, we understand the importance of clear communication and timely responses. Please feel free to reach out to us offline; we would appreciate the opportunity to discuss this further and address your concerns. Thank you again for sharing your experience. We hope to have another opportunity to change your perceptions in the future.
2.0分
情侣出游
原文
翻译提供方：Google
酒店维护不善。家具和设备都很旧。浴室很旧，灯光也不够。
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酒店回复: We are very sorry hear your stay with us did not meet your expectations. We will review the cleaning procedures with our housekeeping team to ensure this does not happen again. We hope for another opportunity to provide you with a much better experience.
3.0分
其他
原文
翻译提供方：Google
清洁度和泳池都很好。
淋浴水压不足。
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酒店回复: Dear Juan,Thank you for sharing your valuable feedback with us. We’re thrilled to hear that you found our hotel immaculate and enjoyed our pool area. However, we sincerely apologize that the water pressure in our showers fell short of your expectations. Your insights are crucial for us, and we are committed to addressing this issue promptly to enhance the experience for our guests. We genuinely appreciate your review and would love the chance to welcome you back. We are eager to provide you with an improved stay, one that truly reflects the high standards we strive for.
4.0分
其他
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The only issue I really had is they don’t clean/service your room unless you call the night before to request it. I did exactly that and it never got serviced. I was there 3 nights. The one tiny soap was about gone and coffee was used up. It was disappointing for the price. Other than that, it was clean and good location. You do park in front of your room if you pick street view so beware of that too. You will see headlights when people park.
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酒店回复: Thank you for staying with us and sharing this feedback. It is helpful to hear that the location worked well, though we are sorry the room refresh you requested did not take place and that the lighting and parking setup affected your comfort. Your comments about housekeeping scheduling, amenities, and room placement will be reviewed with our team to ensure these concerns are addressed. We appreciate you taking the time to let us know.
2.0分
家庭亲子
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The room was average, and the overall appearance of the property felt dated. The dishwasher was non-functional and the sofa was stained. There was an unpleasant odor in the water. Upon arrival, no staff greeted us, and when we requested housekeeping after our third day, no one showed up. We asked for fresh towels, yet only received two for our family of five. The surroundings appeared worn out, and the breakfast was subpar; on the first night, we opted to dine out instead. The pool was similarly disappointing with its foul-smelling water & the hot tub water was cold and wasn’t working. Considering the cost, we believe we could have chosen a better hotel or perhaps paid a little extra for a significantly more appealing experience.
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酒店回复: Thank you for staying with us and for sharing your feedback. We’re sorry to hear that parts of your experience did not meet your expectations. Your comments will be reviewed carefully so we can identify opportunities to improve both our accommodations and our service. We are also in the process of refreshing our rooms with new furniture, updated paint designs, and convenient charging ports. Thank you for your patience as we continue to enhance our facilities and work to ensure our customer service exceeds expectations. We truly appreciate your understanding and would be honored to welcome you back to experience all the exciting updates we have planned.
5.0分
其他
Have stayed here before and loved the little dishwasher in my room! Great staff as always!
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酒店回复: It's always a pleasure welcoming you back to Hotel Venezia, and we are delighted you had another fantastic experience. Thanks for highlighting our wonderful service and amenities. Your kind words will be shared with the team, and we look forward to welcoming you back again.
3.0分
商务出差
Internet extremely slow, check out time is 11am, and you are not allowed a late check out of half hour
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酒店回复: Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our internet connection and checkout process did not meet your expectations. We understand how important reliable Wi-Fi and flexibility can be during your stay. Please know that our team is always happy to assist, and we encourage guests to reach out to the front desk at any time so we can address concerns right away and explore available options.
5.0分
情侣出游
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Room was clean, but the previous user left a jacket in the closet. There was no remote for the TV, but they provided one as soon as we mentioned it. Everyone was extremely nice and helpful.
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酒店回复: Thank you for sharing your experience. It is great to know you found the room so clean and that our team responded quickly to bring a TV remote when needed. We also appreciate your understanding regarding the item left behind by a prior guest. Your kind words about the friendly and helpful team mean a great deal, and we hope to welcome you again soon!
空调无法自己调节，启动噪音很大，不过这里都这样，早餐定制化服务还不错，就是没有咖啡提供，也没有主动问我
糟糕的酒店
我来参加酒店举办的活动，决定提前多住一晚，以便第二天在泳池和泳池酒吧玩。抵达后发现泳池关闭了，但被告知第二天早上会开放。第二天早上我们去泳池查看，泳池仍然关闭。我们联系了前台，他们告诉我们泳池应该在下午某个时间开放，但没有确定具体时间。我决定在上午11点前退房，并申请了第二晚的退款。但联系不到任何管理人员，无法批准未使用那一晚的退款。他们不是拒绝退款，而是对我和*******的所有邮件和电话置之不理。绝对不会推荐，也不会再来，非常令人失望！
酒店维护不善。家具和设备都很旧。浴室很旧，灯光也不够。
清洁度和泳池都很好。
淋浴水压不足。
The only issue I really had is they don’t clean/service your room unless you call the night before to request it. I did exactly that and it never got serviced. I was there 3 nights. The one tiny soap was about gone and coffee was used up. It was disappointing for the price. Other than that, it was clean and good location. You do park in front of your room if you pick street view so beware of that too. You will see headlights when people park.
The room was average, and the overall appearance of the property felt dated. The dishwasher was non-functional and the sofa was stained. There was an unpleasant odor in the water. Upon arrival, no staff greeted us, and when we requested housekeeping after our third day, no one showed up. We asked for fresh towels, yet only received two for our family of five. The surroundings appeared worn out, and the breakfast was subpar; on the first night, we opted to dine out instead. The pool was similarly disappointing with its foul-smelling water & the hot tub water was cold and wasn’t working. Considering the cost, we believe we could have chosen a better hotel or perhaps paid a little extra for a significantly more appealing experience.
Have stayed here before and loved the little dishwasher in my room! Great staff as always!
Internet extremely slow, check out time is 11am, and you are not allowed a late check out of half hour
Room was clean, but the previous user left a jacket in the closet. There was no remote for the TV, but they provided one as soon as we mentioned it. Everyone was extremely nice and helpful.