酒店回复: Dear Brian,Thank you for your feedback. We're sorry that your experience didn't meet expectations, particularly regarding the pool closure. While unforeseen maintenance can occur, we understand the importance of clear communication and timely responses. Please feel free to reach out to us offline; we would appreciate the opportunity to discuss this further and address your concerns. Thank you again for sharing your experience. We hope to have another opportunity to change your perceptions in the future.
2.0分
情侣出游
原文
翻译提供方：Google
酒店维护不善。家具和设备都很旧。浴室很旧，灯光也不够。
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酒店回复: We are very sorry hear your stay with us did not meet your expectations. We will review the cleaning procedures with our housekeeping team to ensure this does not happen again. We hope for another opportunity to provide you with a much better experience.
3.0分
其他
原文
翻译提供方：Google
清洁度和泳池都很好。
淋浴水压不足。
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酒店回复: Dear Juan,Thank you for sharing your valuable feedback with us. We’re thrilled to hear that you found our hotel immaculate and enjoyed our pool area. However, we sincerely apologize that the water pressure in our showers fell short of your expectations. Your insights are crucial for us, and we are committed to addressing this issue promptly to enhance the experience for our guests. We genuinely appreciate your review and would love the chance to welcome you back. We are eager to provide you with an improved stay, one that truly reflects the high standards we strive for.
3.0分
商务出差
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This hotel was clean. The restaurant was was awesome for what we needed. The bar was available service could have been upgraded. The pool was lovely the hot tub looked gorgeous. The banquet facilities were adequate. Our lock never ever ever worked for a room it took a new key it seemed every time. And the rooms were very clean. But absolutely or from decades ago. Everything needs to be upgraded safety bars in the shower would be that the very minimum right now.
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酒店回复: Thank you for your detailed feedback. We're glad our hotel's cleanliness, pool, and restaurant met your needs, though we appreciate your concerns as well. We will share your comments with our management team for consideration, as they are always looking for ways to improve our guests' experience. We hope to welcome you back for an improved stay on your next trip to Venice.
5.0分
其他
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Are was clean along with room. Staff was friendly and helpful. Breakfast omelette was great. I can’t believe a sit down meal was almost as cheap than the quarter pound meal at McDonald’s the night before.
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酒店回复: Dear Robert,Your perfect rating is greatly appreciated, and we're thrilled you enjoyed your stay with us at Hotel Venezia. We're glad our spotless rooms gave you just the rest you needed and that you could start your day with our fresh, delicious culinary options, like our weekend breakfast buffet. We look forward to welcoming you back again soon for another pleasant visit.
1.0分
家庭亲子
We reserved a suite for our family only to come all that way to find out they old our room.
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酒店回复: Thank you for bringing this to attention. It’s deeply concerning that your reserved suite was unavailable upon arrival, and the disruption to your family’s plans is regrettable. Situations like this are taken seriously, and your feedback is essential in reviewing processes to prevent similar occurrences and ensure guests feel confident and well cared for when booking. We hope to provide a significantly better experience in the future.
2.0分
家庭亲子
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The shower turned off on me mid shower and wouldn’t come back on for hours. Called for towels they said they’d bring them up, went and got them myself from lobby two hours later because they never showed. Pool is nice. Quiet.
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酒店回复: Dear Lindsey,Thank you for taking the time to share your feedback. We regret to hear about the issues you experienced during your stay with us. What you described with the shower and the delay in receiving towels is certainly not the experience we want our guests to have, and we sincerely apologize for the inconvenience. We are glad to hear you enjoyed the pool and found the atmosphere quiet and relaxing. It is our hope you will consider staying with us again so that we can ensure a more seamless and comfortable visit.
1.0分
其他
Bed bugs Hotel
My room had bed bugs, just left my dermatologist to confirm. If that’s not bad enough the GM (Toni) will not return my calls.
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酒店回复: Dear Mark,Thank you for sharing your experience. We take concerns like this very seriously, and it’s disappointing to hear about both the issue in your room and the lack of response you encountered. Your feedback will be promptly addressed, as the comfort and safety of our guests are our top priorities.
空调无法自己调节，启动噪音很大，不过这里都这样，早餐定制化服务还不错，就是没有咖啡提供，也没有主动问我
糟糕的酒店
我来参加酒店举办的活动，决定提前多住一晚，以便第二天在泳池和泳池酒吧玩。抵达后发现泳池关闭了，但被告知第二天早上会开放。第二天早上我们去泳池查看，泳池仍然关闭。我们联系了前台，他们告诉我们泳池应该在下午某个时间开放，但没有确定具体时间。我决定在上午11点前退房，并申请了第二晚的退款。但联系不到任何管理人员，无法批准未使用那一晚的退款。他们不是拒绝退款，而是对我和*******的所有邮件和电话置之不理。绝对不会推荐，也不会再来，非常令人失望！
酒店维护不善。家具和设备都很旧。浴室很旧，灯光也不够。
清洁度和泳池都很好。
淋浴水压不足。
This hotel was clean. The restaurant was was awesome for what we needed. The bar was available service could have been upgraded. The pool was lovely the hot tub looked gorgeous. The banquet facilities were adequate. Our lock never ever ever worked for a room it took a new key it seemed every time. And the rooms were very clean. But absolutely or from decades ago. Everything needs to be upgraded safety bars in the shower would be that the very minimum right now.
Are was clean along with room. Staff was friendly and helpful. Breakfast omelette was great. I can’t believe a sit down meal was almost as cheap than the quarter pound meal at McDonald’s the night before.
We reserved a suite for our family only to come all that way to find out they old our room.
The shower turned off on me mid shower and wouldn’t come back on for hours. Called for towels they said they’d bring them up, went and got them myself from lobby two hours later because they never showed. Pool is nice. Quiet.
Bed bugs Hotel
My room had bed bugs, just left my dermatologist to confirm. If that’s not bad enough the GM (Toni) will not return my calls.