酒店回复: Dear Elizabeth,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay didn’t offer the peace and hospitality you expected—and absolutely deserve.Being placed next to the supply room and having to deal with early morning noise and loud conversations is not the kind of restful environment we want any guest to experience. We’ve taken note of this and will be reviewing our room assignments more carefully to ensure quieter zones are prioritized for guest comfort. Additionally, we’re addressing your concern about the front desk interaction—rushed or impersonal service is never acceptable, and we’re reinforcing training to ensure every guest is treated with patience and respect.We understand your decision and deeply regret that we missed the chance to make your stay feel welcoming. If you ever reconsider, we’d be truly grateful for the opportunity to offer you a much-improved experience.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Thank you for sharing your concerns, Aurora. We're truly sorry to hear about the unpleasant odors in your room and bathroom, as well as your experience with our front desk staff. This does not reflect the quality and service we aim to provide.We have immediately alerted our housekeeping team to conduct a deep cleaning of the room and are reinforcing our standards to ensure thorough cleanliness throughout the hotel. Additionally, we are reviewing our front desk training and appearance protocols to maintain a professional and welcoming environment for all guests.For your future stays, we recommend requesting one of our newly renovated rooms, which undergo enhanced cleaning and maintenance. Your feedback is essential in helping us improve, and we hope you’ll consider giving us another chance to deliver a better experience.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Hi Noelle,Thank you for choosing to stay with us and for sharing your experience! We're so glad to hear your late-night check-in went smoothly and that you found the room clean and comfortable—that's exactly what we aim for.We’re sorry to hear about the noise from the room above and the tight parking situation. While we're limited in altering our existing parking layout, we’re actively exploring options to better accommodate a variety of vehicle sizes. In the meantime, our front desk team is always happy to guide guests to the easiest spots available. For quieter stays, we’d also be happy to assign you a top-floor room next time—just let us know in advance!We appreciate your feedback and hope to welcome you again soon for an even more seamless experience.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Dear Hillary,Thank you for the perfect 10! We're so glad to hear that the check-in was smooth and that your room provided exactly what you needed for a comfortable overnight stay after the concert.It's always great to know we could offer a clean, no-fuss space to rest and recharge. We hope you'll think of us again the next time you're in town!Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Dear Joel,Muchas gracias for sharing your experience! We’re thrilled to hear that you appreciated the cleanliness of our hotel, both inside and out. It’s always our goal to create a welcoming and spotless environment, and we hope to host you again soon.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Dear Marilyn,We’re truly sorry to hear about the issues you encountered during your stay. The condition of the windows, walls, floors, sink, lighting, and TV falls below the standard we aim to provide, and we understand how frustrating this must have been.Our housekeeping and maintenance teams have been notified to ensure a thorough inspection and proper cleaning of all rooms, as well as to address any repairs needed. For your next visit, please don’t hesitate to reach out to the front desk immediately—we’ll make sure everything is fully functional and spotless to provide a more comfortable experience.We appreciate your detailed feedback and hope to have the opportunity to welcome you back for a stay that meets your expectations.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Dear Hung,We sincerely apologize for the frustrations you experienced during your stay. It’s concerning to hear that the bed arrangement did not match your booking, that the bed and fridge were not functioning properly, and that these issues affected your comfort. This is not the standard we strive for, and your feedback has been shared with our management and maintenance teams for immediate review.To resolve this, we’d like to offer a follow-up to discuss a reimbursement or a future stay with guaranteed accommodations matching your original booking. Please contact our team directly so we can make this right. Your comfort and trust are very important to us, and we deeply regret that your experience fell short.Best Regards,Travelodge FresnoCustomer Care Team

酒店回复: Dear Bou,Thank you for sharing your feedback and for rating your stay an 8/10. We’re glad to hear that you found the hotel clean and conveniently located near Chuckchansi Park for your concert plans.We understand the concern about limited parking and appreciate you pointing this out—it’s something we’re working on improving. We’re happy we could provide everything you needed for the night, and we’d love the chance to welcome you back for an even smoother experience next time.Best Regards,Travelodge FresnoCustomer Care Team