If I could give this 0 stars I would. I checked in & paid nearly $700 for my stay. On the 2nd night, our hotel room was flooded. Thank god we were there at the time because we were actually supposed to be already gone. Within 5 minutes of rain, our entire place was flooded. Tons of our stuff ruined, my dogs were soaking wet, etc. I took a video & ran down to the front desk. They put me in a new room without a working TV but thought oh well I'm just happy to be in a dry room. They offer me a free extra night which I say yes to. They then charge me the extra night & I have to argue about a refund. The manager Tracy rudely tells us we were never offered a free night but the two guys we spoke to before (Issah & Idurbi) offered it to us & she reluctantly gave us a refund. We keep asking where they are & are told "they are on vacation" but we then saw them later on in the hotel. Upon check out, they charge me again $138 & I'm told by the manager Tracy "they have no idea why but it will drop off since it's still pending". I'm given a receipt showing i paid the original $700 & owe nothing at check out. The following day it processed & I have a new charge of another $138 & $250. When I call several times I'm told the "manager is unavailable" which based on everything above is suspicious. I contact cooperate who then tells me they "can't do anything because locations are privately owned so they will send my concern to the location itself". Which is hilarious because I'm calling to complain about what they've done & forwarding it back to them will do nothing. I call the hotel again who tells me again "they have no idea why I've been charged $138 twice in a row since I left but the $250 is "from having an unauthorized dog there" which we were told our dog wouldn't be charged because she is very small & a service animal. There is countless footage of us at the front desk with her & my check out receipt shows I owe NOTHING at the time of check out. I've now contacted my bank account over the fraud & sent them all the proof but the point is do not ever stay there. The management doesn't care about you. Once you are gone they can just ignore you.
1.0分
家庭亲子
展开
Got in late after we got to our room i debated sleeping in my car because the room was questionable. But the parking lot or area looked unsafe. We checked in and the people were very nice but the hotel looked bad.. The elivator looked unsafe.. Got to the room it smelled like smoke and piss. Toilet barely flushed. Bathroom door didnt even shut. Only had 2 towels. The beds moved arround so easily couldve fell.. And there were dog hairs all over the bed and most likely fleas or bed bugs on the bed.. I would by alll means avoid this place.. Over $150 we paid felt ripped off.. It looked like it wasnt even cleaned at all..
3.0分
情侣出游
展开
Ok,this hotel is right out of the 1970’s and has not been updated at all. We had a little difficultly finding our room, the number was written on the side of the door in marker! It’s fine for a night,can’t beat the price. Staff is the best,they make this place.
If I could give this 0 stars I would. I checked in & paid nearly $700 for my stay. On the 2nd night, our hotel room was flooded. Thank god we were there at the time because we were actually supposed to be already gone. Within 5 minutes of rain, our entire place was flooded. Tons of our stuff ruined, my dogs were soaking wet, etc. I took a video & ran down to the front desk. They put me in a new room without a working TV but thought oh well I'm just happy to be in a dry room. They offer me a free extra night which I say yes to. They then charge me the extra night & I have to argue about a refund. The manager Tracy rudely tells us we were never offered a free night but the two guys we spoke to before (Issah & Idurbi) offered it to us & she reluctantly gave us a refund. We keep asking where they are & are told "they are on vacation" but we then saw them later on in the hotel. Upon check out, they charge me again $138 & I'm told by the manager Tracy "they have no idea why but it will drop off since it's still pending". I'm given a receipt showing i paid the original $700 & owe nothing at check out. The following day it processed & I have a new charge of another $138 & $250. When I call several times I'm told the "manager is unavailable" which based on everything above is suspicious. I contact cooperate who then tells me they "can't do anything because locations are privately owned so they will send my concern to the location itself". Which is hilarious because I'm calling to complain about what they've done & forwarding it back to them will do nothing. I call the hotel again who tells me again "they have no idea why I've been charged $138 twice in a row since I left but the $250 is "from having an unauthorized dog there" which we were told our dog wouldn't be charged because she is very small & a service animal. There is countless footage of us at the front desk with her & my check out receipt shows I owe NOTHING at the time of check out. I've now contacted my bank account over the fraud & sent them all the proof but the point is do not ever stay there. The management doesn't care about you. Once you are gone they can just ignore you.
Got in late after we got to our room i debated sleeping in my car because the room was questionable. But the parking lot or area looked unsafe. We checked in and the people were very nice but the hotel looked bad.. The elivator looked unsafe.. Got to the room it smelled like smoke and piss. Toilet barely flushed. Bathroom door didnt even shut. Only had 2 towels. The beds moved arround so easily couldve fell.. And there were dog hairs all over the bed and most likely fleas or bed bugs on the bed.. I would by alll means avoid this place.. Over $150 we paid felt ripped off.. It looked like it wasnt even cleaned at all..
Ok,this hotel is right out of the 1970’s and has not been updated at all. We had a little difficultly finding our room, the number was written on the side of the door in marker! It’s fine for a night,can’t beat the price. Staff is the best,they make this place.