We arrived late. No front desk staff on duty. They responded to that and got us in.
At 6 a.m. we were trying to get ready to leave, but no front desk staff for extra towels and washcloths. Only one was in the room. Waited until about 630, no one showed up. Won't be staying at one of this brand again.
We just left. No one to check us out
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that your late arrival and early departure were impacted by the limited front desk availability. While being a select suite property offers doors with key card access 24/7 and front desk staffing during daytime hours, we understand how frustrating it was not to have assistance when you needed extra towels and washcloths in the morning. Your feedback is important and will be reviewed with our team to ensure better communication and service. We hope you might consider giving us another opportunity to provide a smoother and more reliable stay.Sincerely, Hotel Management
3.0分
其他
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Room was clean, disappointing that there was no ice machine in the building, or coffee maker. Poor representation online that there aren't the usual amenities at this hotel. You're requested to take out your own trash as well. No cooking supplies to use unless you buy them yourself.
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酒店回复: Dear Guest, Thank you for taking the time to provide feedback about your stay at our hotel. While we appreciate you mentioning that you found our guest suites clean, we are sorry to hear about your disappointment with certain in-room amenities. We strive to provide our guests with all the comforts of home; therefore, we are sorry to hear we did not meet your expectations. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future.Sincerely,Hotel Management
3.0分
其他
Areas of the room did not seemed to be cleaned. There were crumbs and debris on the kitchen counter.
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酒店回复: Dear Guest, We want to first thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in the preparation of your room, and we hope that the remainder of your visit was flawless. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
3.0分
情侣出游
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We arrived 15 minutes prior to the advertised front desk closing time. The desk was already locked up, but we heard someone behind it, playing music. I knocked on the door and got no response, so I sat down and called the after hours number. A woman came and went into the desk area and told another woman back there that someone was waiting for help. She then came out and gave me attitude, stating we must have just walked in. I told her no, we had been waiting for about 10 minutes. She argued that wasn't true. We got checked in. Our room was nice overall, but there was a huge red stain on the carpet in front of the tv.
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酒店回复: Dear Guest, Thank you for choosing us and sharing your feedback. We are glad to hear the room was comfortable, but we sincerely apologize for the delay and attitude you encountered during check-in. That’s not the level of service we aim to provide, and your comments have been shared with our front desk team for review. Further, we appreciate your pointing out the cleanliness issues with the carpet. Your input helps us improve, and we hope to offer you a smoother experience in the future.Sincerely, Hotel Management
2.0分
家庭亲子
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Room had old scratched up furniture.. The veneer actually ripped off the side of dresser. TV too small for size of room. Nasty stains on carpet, legs on table broken and lamp by bed f’d up and not working.
No shampoo amenity or coffee in morning.
Lobby and elevator smelled like urine.
This is not a good place to stay. For over 125 bucks a night it should be much better.
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酒店回复: Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management
5.0分
情侣出游
Staff was friendly & welcoming. Bed & pillows were extremely comfortable. Highly recommend!🙂
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酒店回复: Dear Guest, Thank you for your kind words and recommendation! We are delighted to hear that our friendly staff and the comfort of your bedding made your stay enjoyable. Providing a welcoming atmosphere and a restful night’s sleep is what we strive for every day. We appreciate your feedback and look forward to welcoming you back soon to Extended Stay America!Sincerely, Hotel Management
3.0分
家庭亲子
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The room was clean but the elevator was very dirty. The Staff were very nice and accommodating. There was remodeling going on so can understand some dirt but seemed really dirty
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酒店回复: Dear Kathleen, Thank you for taking the time to share your experience. We’re glad to hear that your room was clean and that our staff made you feel welcome. However, we appreciate your understanding regarding the remodeling, though we regret that the elevator’s condition made a negative impression. Your comments have been shared with our maintenance team to ensure that cleanliness remains a priority even during renovations. We hope to welcome you back to a more polished experience soon!Sincerely, Hotel Management
3.0分
家庭亲子
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We spent three nights at the property, and the overall experience was modest. The staff stood out for their warmth and attentiveness, always ready to help with our questions. Our room featured a kitchenette, but it lacked basic essentials such as a coffee pot and cooking utensils, which limited its usefulness. Several standard amenities were missing, and the bath water was only lukewarm with low pressure, making showers less comfortable. Housekeeping is provided every two weeks, and additional towels come at a nominal charge. While the staff were a highlight, other aspects of the stay did not meet expectations. On a positive note, there was plenty of parking available, and the neighborhood felt safe and secure.
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酒店回复: Dear Krishna, Thank you for taking the time to share your experience with us. We're pleased to hear that our staff made a positive impression with their warmth and attentiveness. Your kind words will certainly be shared with the team. However, we’re sorry to learn that certain aspects of your stay didn’t meet expectations. Your feedback regarding the kitchenette essentials and bath water pressure is valuable. As a select suite hotel, we offer our kitchenware for purchase, and our housekeeping services are provided bi-weekly. We keep our guests informed about our policies through our updated websites. On a brighter note, we're glad you appreciated the ample parking and the safety of our neighborhood. We hope to have the opportunity to welcome you again and provide a more seamless experience next time.Sincerely,Hotel Management
房间很干净，一切都很好。
好的
We arrived late. No front desk staff on duty. They responded to that and got us in.
At 6 a.m. we were trying to get ready to leave, but no front desk staff for extra towels and washcloths. Only one was in the room. Waited until about 630, no one showed up. Won't be staying at one of this brand again.
We just left. No one to check us out
Room was clean, disappointing that there was no ice machine in the building, or coffee maker. Poor representation online that there aren't the usual amenities at this hotel. You're requested to take out your own trash as well. No cooking supplies to use unless you buy them yourself.
Areas of the room did not seemed to be cleaned. There were crumbs and debris on the kitchen counter.
We arrived 15 minutes prior to the advertised front desk closing time. The desk was already locked up, but we heard someone behind it, playing music. I knocked on the door and got no response, so I sat down and called the after hours number. A woman came and went into the desk area and told another woman back there that someone was waiting for help. She then came out and gave me attitude, stating we must have just walked in. I told her no, we had been waiting for about 10 minutes. She argued that wasn't true. We got checked in. Our room was nice overall, but there was a huge red stain on the carpet in front of the tv.
Room had old scratched up furniture.. The veneer actually ripped off the side of dresser. TV too small for size of room. Nasty stains on carpet, legs on table broken and lamp by bed f’d up and not working.
No shampoo amenity or coffee in morning.
Lobby and elevator smelled like urine.
This is not a good place to stay. For over 125 bucks a night it should be much better.
Staff was friendly & welcoming. Bed & pillows were extremely comfortable. Highly recommend!🙂
The room was clean but the elevator was very dirty. The Staff were very nice and accommodating. There was remodeling going on so can understand some dirt but seemed really dirty
We spent three nights at the property, and the overall experience was modest. The staff stood out for their warmth and attentiveness, always ready to help with our questions. Our room featured a kitchenette, but it lacked basic essentials such as a coffee pot and cooking utensils, which limited its usefulness. Several standard amenities were missing, and the bath water was only lukewarm with low pressure, making showers less comfortable. Housekeeping is provided every two weeks, and additional towels come at a nominal charge. While the staff were a highlight, other aspects of the stay did not meet expectations. On a positive note, there was plenty of parking available, and the neighborhood felt safe and secure.