酒店回复: Dear Darwin, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
好地方
展开
酒店回复: Dear Lorena,Thank you so much for the kind words! We are happy to know you enjoyed your time with us. Creating a pleasant and comfortable experience is always our goal, and it's great to hear that reflected in your stay. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management
3.0分
其他
展开
The room was great. We got a studio with a kitchenette. There was no plates or cups though. The amenities list a gym, but the front desk said there wasn't one.
展开
酒店回复: Dear Guest, Thank you for your feedback. We're glad you enjoyed your room with the convenience of a kitchenette. To maintain cleanliness for all guests, dishware such as plates and cups is stored at the front desk and can be delivered to your suite upon request. We apologize for any inconvenience this may have caused. We also appreciate your understanding regarding the gym amenity, which varies by location and may not be available at all properties. Your feedback helps us continue improving our services and guest experience.Sincerely,Hotel Management
3.0分
其他
展开
The room was fine. A bit small and certainly no frills but clean. The staff was very helpful a quick to get the bedding and kitchen supplies we needed for our stay. I found the bed to be uncomfortable and woke up with a backache but my son and husband were fine with it.
展开
酒店回复: Dear Guest, Thank you for sharing your experience. We are pleased that you found the room clean and appreciated the attentiveness of our team in providing what you needed during your stay. We regret that the bed did not offer the comfort you hoped for and understand how that can affect rest. Your feedback will be shared with our management team as we continue improving guest comfort. We value your input and look forward to providing an even more restful stay on your next visit.Sincerely,Hotel Management
1.0分
其他
展开
Cigarette smokey.
See thru wash cloths
Broken handle on refrigerator
Only 3 towels for 2 of us for 3 days
King sized sheets on a double bed
Only 1 wate basket
Back part of hotel was many homeless smokers
展开
酒店回复: Dear Guest, Thank you for sharing your experience. We regret that several aspects of your stay did not meet your expectations. Please know that our team works closely with local authorities and security partners to ensure a safe and comfortable environment throughout the property. We will address these concerns with our housekeeping and maintenance teams to ensure improvements and a more comfortable environment for our guests. Guest comfort and satisfaction are very important to us, and your feedback will help us enhance the experience for future visitors. We hope to have the opportunity to host you again and provide a much-improved stay.Sincerely,Hotel Management
5.0分
其他
展开
The only issue I had is that there was a huge smell of pot right by the front doors. Overpowering. There was also a strong cigarette smell on the first floor between room 136 and 139. Other than that, I like my room. It feels like an apartment! Tell the manager that the young man who checked me in was very good, checked me in very efficiently and quickly, and was nice.
展开
酒店回复: Dear Victoria,Thank you for choosing Extended Stay America for your stay. We’re delighted that our front desk staff could make your check-in smooth and efficient; your kind words about our team member mean a great deal to us. We also appreciate your feedback regarding the entrance; and have shared them with our housekeeping team to ensure we maintain a clean and fresh environment. Thank you again for sharing your experience, and we hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
3.0分
家庭亲子
展开
Room was not stocked with items for the kitchen or shampoo. Both were available at the desk, but desk was not always attended. We had to request linens for the pullout sofa, and they didn't have any extra pillows.
Great location and easy to get to the highway/ restaurants, but overall just okay.
展开
酒店回复: Dear Marin,Thank you for sharing your feedback. We’re glad you found our location convenient and easy to access. However, we apologize for the times the front desk was unavailable when you needed certain amenities and toiletries. Although this is not usual, our goal is to make these readily accessible for guests staying longer. We will review this internally to ensure better support in the future. We are grateful for your patience, and we hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to this area.Sincerely,Hotel Management
2.0分
其他
展开
We were not expecting a five star hotel for this price but the service and facilities were lacking at best. Lobby smelled like vomit, elevator smelled like cigarettes, dirty walls, no quilts (only
light blankets and they wouldn’t give us extra), they gave us 3 pillows and 3 towels for 4 people, staff wouldn’t bring anything to our room, we had to repeatedly ask for sheets for the bed and they made us make them ourselves. You couldn’t pay me to stay here again. If the price seems too good to be true, it is.
展开
酒店回复: Dear Arden, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. The issues you described are unacceptable. Your comments have been shared with our housekeeping and front desk teams for immediate review and corrective action. We appreciate your patience and regret that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity in the future to provide a better experience.Sincerely, Hotel Management
一个令人愉悦的地方，服务周到，过夜也很方便。这里很安全，设施齐全。没什么特别的，但很舒适。
这个地方很安静
神经网络
好地方
The room was great. We got a studio with a kitchenette. There was no plates or cups though. The amenities list a gym, but the front desk said there wasn't one.
The room was fine. A bit small and certainly no frills but clean. The staff was very helpful a quick to get the bedding and kitchen supplies we needed for our stay. I found the bed to be uncomfortable and woke up with a backache but my son and husband were fine with it.
Cigarette smokey.
See thru wash cloths
Broken handle on refrigerator
Only 3 towels for 2 of us for 3 days
King sized sheets on a double bed
Only 1 wate basket
Back part of hotel was many homeless smokers
The only issue I had is that there was a huge smell of pot right by the front doors. Overpowering. There was also a strong cigarette smell on the first floor between room 136 and 139. Other than that, I like my room. It feels like an apartment! Tell the manager that the young man who checked me in was very good, checked me in very efficiently and quickly, and was nice.
Room was not stocked with items for the kitchen or shampoo. Both were available at the desk, but desk was not always attended. We had to request linens for the pullout sofa, and they didn't have any extra pillows.
Great location and easy to get to the highway/ restaurants, but overall just okay.
We were not expecting a five star hotel for this price but the service and facilities were lacking at best. Lobby smelled like vomit, elevator smelled like cigarettes, dirty walls, no quilts (only
light blankets and they wouldn’t give us extra), they gave us 3 pillows and 3 towels for 4 people, staff wouldn’t bring anything to our room, we had to repeatedly ask for sheets for the bed and they made us make them ourselves. You couldn’t pay me to stay here again. If the price seems too good to be true, it is.