酒店回复: Dear Darwin, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
好地方
展开
酒店回复: Dear Lorena,Thank you so much for the kind words! We are happy to know you enjoyed your time with us. Creating a pleasant and comfortable experience is always our goal, and it's great to hear that reflected in your stay. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management
5.0分
其他
展开
The only issue I had is that there was a huge smell of pot right by the front doors. Overpowering. There was also a strong cigarette smell on the first floor between room 136 and 139. Other than that, I like my room. It feels like an apartment! Tell the manager that the young man who checked me in was very good, checked me in very efficiently and quickly, and was nice.
展开
酒店回复: Dear Victoria,Thank you for choosing Extended Stay America for your stay. We’re delighted that our front desk staff could make your check-in smooth and efficient; your kind words about our team member mean a great deal to us. We also appreciate your feedback regarding the entrance; and have shared them with our housekeeping team to ensure we maintain a clean and fresh environment. Thank you again for sharing your experience, and we hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
3.0分
家庭亲子
展开
Room was not stocked with items for the kitchen or shampoo. Both were available at the desk, but desk was not always attended. We had to request linens for the pullout sofa, and they didn't have any extra pillows.
Great location and easy to get to the highway/ restaurants, but overall just okay.
展开
酒店回复: Dear Marin,Thank you for sharing your feedback. We’re glad you found our location convenient and easy to access. However, we apologize for the times the front desk was unavailable when you needed certain amenities and toiletries. Although this is not usual, our goal is to make these readily accessible for guests staying longer. We will review this internally to ensure better support in the future. We are grateful for your patience, and we hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to this area.Sincerely,Hotel Management
3.0分
其他
Check-in was very helpful, but there was a lot of loitering, as if the hotel was Section 8 housing.
展开
酒店回复: Dear George,We’re glad our front desk team assisted you upon your arrival. We’re truly sorry that the activity around the property made your stay less comfortable; that’s not the experience we want for our guests. Please know we’ll be addressing this with our management and security teams to help create a safer and more welcoming environment. We appreciate your feedback and hope you’ll consider giving us another chance for a better stay.Sincerely,Hotel Management
3.0分
其他
展开
I liked location to highway. Plenty of food options nearby.
A/C worked well. Room was clean. I wished there was a mug or plate handy instead of having to go requesting and waiting. The odor to both rooms because of the history of cooking in the room was gross. Even the lobby had a terrible odor which didn’t make a first good impression.
展开
酒店回复: Dear Jill, Thank you for your thoughtful feedback. We’re glad to hear that our location and amenities added convenience to your stay, and that you found the room clean and comfortable. However, we’re sorry to learn that the cleanliness concerns in both the room and lobby affected your first impression. We understand how important a fresh and welcoming environment is, and your comments will be shared with our housekeeping and facilities teams to address this concern. Your insights help us improve, and we hope to welcome you back with a more seamless experience in the future.Sincerely, Hotel Management
3.0分
家庭亲子
展开
The staff was nice, the bed snd pillows were comfy enough and the shower had good pressure. There were used soda cans behind the furniture, which is why we clicked dirty, othrrwise it wasn't "dirty". It was annoying that they dont put basics like utensils and coffee maker in the room, you have to call down and request them.
展开
酒店回复: Dear Samuel,We’re glad to know that you found the team welcoming and that your rest was comfortable. At the same time, we’re sorry for the housekeeping oversight you encountered, as this is not the impression we want to leave. Your feedback will be shared with our team to prevent this from happening again. For cleanliness purposes, kitchenware and small appliances are kept at the front desk so that each set can be freshly provided upon request. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management
2.0分
商务出差
展开
Disappointing
Front desk is not staffed, sign on window that says they are busy helping other guests but they are assigned other duties such as vacuuming the halls, etc three days I saw one time the desk was staffed.
Also promotes full kitchen yet there are no dishes, glasses, silverware. Drawers are completely empty. There’s a sign that says call the front desk to have items delivered, I called and was told they are unable to deliver but I can pick them up in an hour? No coffee maker unless you go get one from the front desk.
展开
酒店回复: Dear Benjamin,We apologize that your stay did not meet expectations. We understand how the limited front desk availability and the lack of in-room kitchen items impacted your experience. We will review these concerns with our team to improve the accessibility of amenities and ensure smoother service for future guests. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
一个令人愉悦的地方，服务周到，过夜也很方便。这里很安全，设施齐全。没什么特别的，但很舒适。
这个地方很安静
神经网络
好地方
The only issue I had is that there was a huge smell of pot right by the front doors. Overpowering. There was also a strong cigarette smell on the first floor between room 136 and 139. Other than that, I like my room. It feels like an apartment! Tell the manager that the young man who checked me in was very good, checked me in very efficiently and quickly, and was nice.
Room was not stocked with items for the kitchen or shampoo. Both were available at the desk, but desk was not always attended. We had to request linens for the pullout sofa, and they didn't have any extra pillows.
Great location and easy to get to the highway/ restaurants, but overall just okay.
Check-in was very helpful, but there was a lot of loitering, as if the hotel was Section 8 housing.
I liked location to highway. Plenty of food options nearby.
A/C worked well. Room was clean. I wished there was a mug or plate handy instead of having to go requesting and waiting. The odor to both rooms because of the history of cooking in the room was gross. Even the lobby had a terrible odor which didn’t make a first good impression.
The staff was nice, the bed snd pillows were comfy enough and the shower had good pressure. There were used soda cans behind the furniture, which is why we clicked dirty, othrrwise it wasn't "dirty". It was annoying that they dont put basics like utensils and coffee maker in the room, you have to call down and request them.
Disappointing
Front desk is not staffed, sign on window that says they are busy helping other guests but they are assigned other duties such as vacuuming the halls, etc three days I saw one time the desk was staffed.
Also promotes full kitchen yet there are no dishes, glasses, silverware. Drawers are completely empty. There’s a sign that says call the front desk to have items delivered, I called and was told they are unable to deliver but I can pick them up in an hour? No coffee maker unless you go get one from the front desk.