酒店回复: Cher Andre,Nous vous remercions infiniment de votre fidélité et d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que c'était votre troisième séjour parmi nous et que vous continuez d'apprécier notre emplacement idéal, notre piscine et notre spa relaxants, ainsi que notre copieux petit-déjeuner buffet.Nous sommes particulièrement heureux d'apprendre que le service chaleureux de notre équipe a rendu votre séjour encore plus agréable ; vos aimables paroles nous touchent beaucoup.Nous espérons vous accueillir à nouveau pour un séjour confortable lors de votre prochaine visite dans la région de Denver.Cordialement,La quinta :)

酒店回复: Thank you for sharing this detailed feedback. We're truly sorry for the disappointing experience your family had during their stay — especially after such a long journey.What you described does not reflect the standard of service we strive to provide. A reservation for a Two Queen Bed room should have been honored, and any room change should have come with clear communication and a genuine effort to make things right. We're also sorry to hear that your father-in-law felt unsupported at check-in — every guest deserves to be treated with patience and respect, regardless of language barriers.We're currently reviewing how this situation was handled to ensure our staff are better trained in both guest communication and reservation accuracy. If you'd be willing to reach out to our management team directly, we’d appreciate the opportunity to learn more and see what we can do to make up for the inconvenience.

酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and distress you experienced during your stay. It is certainly not the experience we want any of our guests to have. We take allegations of incorrect billing and miscommunication very seriously. I understand how frustrating and upsetting it must have been to deal with duplicate charges and the resulting impact on your account, especially without clear communication or timely assistance from our team. Please know that this matter is being thoroughly investigated. We are reviewing the billing history and internal communications to determine exactly what went wrong and to ensure it is corrected. If funds were held or charged in error, we will make every effort to expedite the resolution. Additionally, I regret that you were unable to speak with the manager as promised. We are addressing this internally to improve accountability and ensure that future concerns are handled promptly and professionally. Again, we deeply regret the inconvenience you’ve experienced, and we appreciate your patience as we work to make this right.

酒店回复: Dear Derek,Thank you for taking the time to share your feedback. While we’re glad to hear that most aspects of your stay went well, we’re truly sorry for the inconveniences you experienced.We sincerely apologize for the issue with your room door and the delay in resolving it—it’s certainly not the first impression we want to leave. Your comments about the bathroom door and the lack of towels in the pool area have been shared with our maintenance and housekeeping teams to ensure these concerns are addressed promptly.Regarding breakfast, we appreciate your input and are always looking for ways to improve our offerings to better meet our guests' expectations.We value your feedback as it helps us enhance our service, and we hope you’ll consider staying with us again so we can provide you with the seamless experience you deserve.Warm regards,Hotel La Quinta by Wyndham - Gateway park

酒店回复: Dear Alessio,Thank you for your kind review! We're so glad to hear you enjoyed your clean king room, especially the spacious bathroom and large shower. Many of our guests appreciate the modern design without a bathtub, so we're happy it suited your preferences as well.We hope to welcome you back for another comfortable stay in the near future!Warm regards,La Quinta by Wyndham Gateway park

酒店回复: Dear Andre, Thank you so much for your kind words and for choosing to stay with us again! We are thrilled to hear you had another great experience. We look forward to welcoming you back. Warm Regards, La Quinta by Wyndham - Gateway Park

酒店回复: Dear Edoardo, Thank you for your review and 8/10 rating. We are happy to hear you enjoyed our convenient location, clean rooms, and breakfast. Your feedback is much appreciated. We hope to welcome you back soon. Warm Regards, La Quinta by Wyndham - Gateway Park

酒店回复: Dear Jill,Thank you for taking the time to share your feedback. We’re so glad to hear that you found our staff pleasant — we’ll be sure to pass along your kind words to the team.We sincerely apologize for the noise disturbances during your stay. Being near the indoor pool and occasional pet noise can sometimes be challenging, and we understand how that may have affected your overall experience. Your comments are valuable, and we’ll take them into consideration as we continue working to make our guests’ stays as comfortable as possible.If your travels bring you back to the area, please don’t hesitate to reach out to us directly — we’d be happy to assist in arranging a quieter room location for a more restful stay.Warm regards,La Quinta