酒店回复: Cher Andre,Nous vous remercions infiniment de votre fidélité et d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que c'était votre troisième séjour parmi nous et que vous continuez d'apprécier notre emplacement idéal, notre piscine et notre spa relaxants, ainsi que notre copieux petit-déjeuner buffet.Nous sommes particulièrement heureux d'apprendre que le service chaleureux de notre équipe a rendu votre séjour encore plus agréable ; vos aimables paroles nous touchent beaucoup.Nous espérons vous accueillir à nouveau pour un séjour confortable lors de votre prochaine visite dans la région de Denver.Cordialement,La quinta :)

酒店回复: Thank you for sharing this detailed feedback. We're truly sorry for the disappointing experience your family had during their stay — especially after such a long journey.What you described does not reflect the standard of service we strive to provide. A reservation for a Two Queen Bed room should have been honored, and any room change should have come with clear communication and a genuine effort to make things right. We're also sorry to hear that your father-in-law felt unsupported at check-in — every guest deserves to be treated with patience and respect, regardless of language barriers.We're currently reviewing how this situation was handled to ensure our staff are better trained in both guest communication and reservation accuracy. If you'd be willing to reach out to our management team directly, we’d appreciate the opportunity to learn more and see what we can do to make up for the inconvenience.

酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and distress you experienced during your stay. It is certainly not the experience we want any of our guests to have. We take allegations of incorrect billing and miscommunication very seriously. I understand how frustrating and upsetting it must have been to deal with duplicate charges and the resulting impact on your account, especially without clear communication or timely assistance from our team. Please know that this matter is being thoroughly investigated. We are reviewing the billing history and internal communications to determine exactly what went wrong and to ensure it is corrected. If funds were held or charged in error, we will make every effort to expedite the resolution. Additionally, I regret that you were unable to speak with the manager as promised. We are addressing this internally to improve accountability and ensure that future concerns are handled promptly and professionally. Again, we deeply regret the inconvenience you’ve experienced, and we appreciate your patience as we work to make this right.

酒店回复: Estimado Gregorio ¡Muchas gracias por compartir su experiencia y por calificarnos con un 10! Nos alegra saber que encontró una buena relación entre precio y calidad. Agradecemos también su sugerencia sobre el desayuno; tomamos nota de su comentario, ya que nos ayuda a seguir mejorando nuestros servicios.Nos alegra saber que el personal le pareció amable, y trabajaremos para ofrecer una atención aún más destacada en su próxima visita. Esperamos volver a recibirle muy pronto.Un cordial saludo,La Quinta by Wyndham Gateway park

酒店回复: Dear Alessio,Thank you for your kind review! We're so glad to hear you enjoyed your clean king room, especially the spacious bathroom and large shower. Many of our guests appreciate the modern design without a bathtub, so we're happy it suited your preferences as well.We hope to welcome you back for another comfortable stay in the near future!Warm regards,La Quinta by Wyndham Gateway park

酒店回复: Dear Andre, Thank you so much for your kind words and for choosing to stay with us again! We are thrilled to hear you had another great experience. We look forward to welcoming you back. Warm Regards, La Quinta by Wyndham - Gateway Park

酒店回复: Dear Edoardo, Thank you for your review and 8/10 rating. We are happy to hear you enjoyed our convenient location, clean rooms, and breakfast. Your feedback is much appreciated. We hope to welcome you back soon. Warm Regards, La Quinta by Wyndham - Gateway Park

酒店回复: Dear Anita,Thank you for sharing your feedback. We’re glad to hear that you enjoyed your room, but we’re truly sorry that our breakfast and coffee did not meet your expectations. We’ll share your comments with our food and beverage team to help us improve.We also apologize for the repeated checkout messages — that’s certainly not the experience we want for our guests, and we’ll review our communication process to ensure this doesn’t happen again.We appreciate you taking the time to let us know how we can do better and hope to have the chance to welcome you back for an improved stay.Warm regards,La Quinta