酒店回复: Estimado Visitante Reciente,Le agradezco que comparta sus comentarios después de su estadía en el Red Roof Inn Tinton Falls - Jersey Shore. Me entristeció leer que su estadía no cumplió con sus expectativas debido a las cucarachas que informó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que esté en el área. Atentamente,ErikaGestión del techo rojo Especialista en RediResponse
2.0分
情侣出游
原文
翻译提供方：Google
床很差，房间里有异味。。！
5.0分
其他
原文
翻译提供方：Google
彬彬有礼、尊重员工
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酒店回复: Cher client,Merci d'avoir pris le temps de partager votre expérience au Red Roof Inn Tinton Falls - Jersey Shore. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel courtois et respectueux. Offrir un service d'excellence est une priorité absolue, et vos commentaires confirment que nous atteignons cet objectif.Vos commentaires positifs confirment notre engagement à vous offrir des expériences exceptionnelles. Merci d'avoir choisi Red Roof. Nous espérons vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,ViktorDirection Red RoofSpécialiste RediResponse
酒店回复: Prezado hóspede,Agradecemos imensamente por ter dedicado seu tempo para nos deixar um feedback sobre sua estadia no Red Roof Inn Tinton Falls - Jersey Shore. Saber que você considera nosso serviço excelente é gratificante. Nós nos esforçamos para oferecer aos nossos hóspedes um ambiente confortável e acolhedor, e é maravilhoso saber que conseguimos fazer isso por você.Seu feedback positivo é realmente apreciado e nos motiva a continuar proporcionando experiências excepcionais a todos os nossos hóspedes. Obrigado por escolher o Red Roof. Será um prazer que você repita sua experiência conosco no futuro.Atenciosamente,YnnaGerenciamento do Red RoofEspecialista em RediResponse
2.0分
其他
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The front desk staff were personable and professional. The room was lacking comfort and cleanliness . The floors were dirty (I only walked barefoot from the bed to the shower and had so much dirt on my feet), there was a blue liquid stain on the bathroom floor in several places as well as the shower (it was easily able to be cleaned as I tried myself), there was a stain on the microwave door that was also easily able to be cleaned. The bed was quite uncomfortable and all of the ice machines in the inn were out of order.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Tinton Falls - Jersey Shore. We are glad to hear you found our front desk staff to be personable and professional. Please accept our apologies that your stay was not satisfactory and that you found the cleanliness lacking during your stay. We will be sure to share your feedback with management in an effort to get direct attention to this matter. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
Room bug infested. I killed 10 large bugs on wall and floor. Sink running non stop. Bed no springs.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tinton Falls - Jersey Shore. I was saddened to read that your stay fell short of your expectations due to the state of the sink and bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I sincerely apologize that your stay didn't meet your expectations.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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Immediately walking in the room there's a weird smell, floors were sticky, found several families of roaches staying with us, along side the clear smoke stained walls and mold on the ceiling in some areas, and not to mention the complimentary cigarette holes in the comforter for an added touch. I don't think I will ever be staying at this inn or any Red Roof Inn in the near future. The week that we stayed I can tell our sheets weren't changed out or cleaned once, it barely felt like even the bare minimum was being done in terms of cleanliness. I've stayed at Motel 6's in better condition than this. Truly the worst stay I have ever had on any vacation. ever. The only good thing about the place was that the people working there were friendly enough, quite literally the only redeeming quality to the place.
酒店地理位置优越，价格也很合理。
卫生间很脏，房间里有蟑螂。我有照片为证。
床很差，房间里有异味。。！
彬彬有礼、尊重员工
即使我在午夜后登记入住，他们也微笑着迎接我。离高速公路入口很近，非常方便。
好的
伟大的
The front desk staff were personable and professional. The room was lacking comfort and cleanliness . The floors were dirty (I only walked barefoot from the bed to the shower and had so much dirt on my feet), there was a blue liquid stain on the bathroom floor in several places as well as the shower (it was easily able to be cleaned as I tried myself), there was a stain on the microwave door that was also easily able to be cleaned. The bed was quite uncomfortable and all of the ice machines in the inn were out of order.
Room bug infested. I killed 10 large bugs on wall and floor. Sink running non stop. Bed no springs.
Immediately walking in the room there's a weird smell, floors were sticky, found several families of roaches staying with us, along side the clear smoke stained walls and mold on the ceiling in some areas, and not to mention the complimentary cigarette holes in the comforter for an added touch. I don't think I will ever be staying at this inn or any Red Roof Inn in the near future. The week that we stayed I can tell our sheets weren't changed out or cleaned once, it barely felt like even the bare minimum was being done in terms of cleanliness. I've stayed at Motel 6's in better condition than this. Truly the worst stay I have ever had on any vacation. ever. The only good thing about the place was that the people working there were friendly enough, quite literally the only redeeming quality to the place.