酒店回复: Greetings! Thank you for choosing the Anderson Ocean Club and Spa during your recent travels to Myrtle Beach. I would like to sincerely apologize for the confusion at check in and that you had to wait for 2 hours. Please note that this is not customary and we hope to welcome you back again in the near future.
5.0分
其他
原文
翻译提供方：Google
优良的设施
展开
酒店回复: I wanted to take the opportunity to say thank you for choosing to spend your vacation with us, and for providing feedback so that we can continue to improve our service. I’m happy to see that you enjoyed your stay with us. If there's anything else that we could have done to improve your stay, I would love to hear about it. Our staff is pleased to be of service and hopes to see you again soon.
5.0分
家庭亲子
展开
Location was amazing ! Convenient to everything.
The resort was amazing and parking was great just right across the street and so easy to get to the parking garage. walking out to the beach was so easy. We jumped on the elevator, walked out by the pool and down to the beach within five minutes.
展开
酒店回复: I just wanted to reach out to you personally and thank you for taking the time to respond to our survey and also for providing us with such fantastic feedback. Our goal is always to create a memorable experience for all our guests that exceeds their expectations. Looking at your scores it would seem that we accomplished that in just about every way. I truly do hope you enjoyed your stay with us, and I sincerely look forward to your next visit.
4.0分
其他
展开
No carts available for unloading and loading your vehicle.The staff was not helpful in locating the carts.This is very inconvenient when you are staying for a week and have alot of belongings.
展开
酒店回复: Thank you for taking the time to let us know about your stay. We are very serious about our owner’s and guest’s satisfaction, and we work hard on making your experience an enjoyable one. Please feel free to contact me if you have any further questions or comments concerning your stay.
3.0分
其他
展开
I booked this property through 3rd party I thought I had ocean FRONT but it was ocean view and when I tried to change it the hotel refused to accommodate even though the third party said they were fine with it. I was will to pay for the upgrade. This property had a strict, no refund no cancellation policy. Another thing too many employees loitering around the property in the morning and evening in the entry way talking and smoking and maintenance people leave carts and equipment in the hallways causing the hallway to be cluttered.
On my last day at checkout 9:55am an employee was knocking on my door reminding me to check out
展开
酒店回复: Greetings! Thank you for choosing the Anderson Ocean Club and Spa for your recent travels to Myrtle Beach! I do sincerely apologize that we were unable to accommodate your room type request. In addition, I will ensure to pass this feedback along to the appropriate departments. We hope to welcome you back in the near future for a 10/10 stay!
4.0分
其他
展开
the location was great, overall in good shape our particular room must have been getting some paint, it smelled heavily of paint and the bifold door on the utility room was laying across the hallway when we entered the room, the door and smell gave a bad first impression.
展开
酒店回复: Greetings! Thank you for choosing the Anderson Ocean Club and Spa for your recent travels to Myrtle Beach. We are delighted to hear that you enjoyed our central and convenient location. I do apologize that the room smelled like paint and the bifold door was laying across the hallway. We will ensure to provide this feedback to the appropriate departments. We hope to welcome you again in the near future!
1.0分
家庭亲子
展开
Check in was very poor as it took a half hour at least.
Definitely not worth the cost!!
If you want a normal drink bring lots of cash unless you think $18 if fair. Check your receipts as they pit 20 percent tip on everything.
Over not a nice place
展开
酒店回复: Please accept our sincere apologies for the inconvenience you may have experienced We appreciate your feedback as we always strive for perfection, taken steps to ensure that. Please feel free to contact me if you have any further questions or comments concerning your stay.
3.0分
其他
展开
Mediocrity By The Ocean
My wife and I stayed here for one night at the beginning of a vacation. Sheets didn’t fit on the bed. Employees were often just lurking in the hall chatting. The hotel itself is in desperate need of a renovation. It was fine for a night, but if you can afford to stay elsewhere, do it.
展开
酒店回复: Please accept our sincere apologies for the inconvenience you may have experienced We appreciate your feedback as we always strive for perfection, taken steps to ensure that. Please feel free to contact me if you have any further questions or comments concerning your stay.
环境优美、干净整洁，附近有很多景点和餐馆。
除了少数例外，其他员工都难以接近，态度冷漠。他们缺乏礼貌，态度很不礼貌。我们住的房间里，浴缸的瓷器有缺口，墙上装着一个手持淋浴喷头。水压和水温都很难调节。厨房的墙壁有磨损的痕迹。入口门周围有花生壳碎片。没有衣柜可以挂衣服。熨衣板套很脏，熨斗也不工作。酒店内的咖啡厅里有一些粗鲁的员工，难以接近。我想他们是希望没人愿意在那里买咖啡。酒店位置很棒，因为我们就在海滩上，床很舒服，看起来很干净。厨房设备齐全，包括炉灶、冰箱、微波炉和洗碗机。房间里有洗衣机烘干机组合。我给这篇评论打低分的主要原因是我们遇到的粗鲁的客户服务。另外，请不要去木兰餐厅和那里的迷你高尔夫球场，因为这两家都非常简陋，隔一条街就有很多餐厅和迷你高尔夫球场。我对希尔顿酒店有更高的期望
******** 发给我确认信息和行程单后，竟然没有帮我办理入住。我等了两个小时才和经理沟通。服务太差了。以后再也不住这里了。
优良的设施
Location was amazing ! Convenient to everything.
The resort was amazing and parking was great just right across the street and so easy to get to the parking garage. walking out to the beach was so easy. We jumped on the elevator, walked out by the pool and down to the beach within five minutes.
No carts available for unloading and loading your vehicle.The staff was not helpful in locating the carts.This is very inconvenient when you are staying for a week and have alot of belongings.
I booked this property through 3rd party I thought I had ocean FRONT but it was ocean view and when I tried to change it the hotel refused to accommodate even though the third party said they were fine with it. I was will to pay for the upgrade. This property had a strict, no refund no cancellation policy. Another thing too many employees loitering around the property in the morning and evening in the entry way talking and smoking and maintenance people leave carts and equipment in the hallways causing the hallway to be cluttered.
On my last day at checkout 9:55am an employee was knocking on my door reminding me to check out
the location was great, overall in good shape our particular room must have been getting some paint, it smelled heavily of paint and the bifold door on the utility room was laying across the hallway when we entered the room, the door and smell gave a bad first impression.
Check in was very poor as it took a half hour at least.
Definitely not worth the cost!!
If you want a normal drink bring lots of cash unless you think $18 if fair. Check your receipts as they pit 20 percent tip on everything.
Over not a nice place
Mediocrity By The Ocean
My wife and I stayed here for one night at the beginning of a vacation. Sheets didn’t fit on the bed. Employees were often just lurking in the hall chatting. The hotel itself is in desperate need of a renovation. It was fine for a night, but if you can afford to stay elsewhere, do it.