酒店回复: Thank you for taking the time to complete our guest survey and for rating your stay an 8 out of 10. We're glad to know you had a positive experience overall!We’re always striving to provide exceptional service, and your feedback helps us improve. If there’s anything we could have done to make your stay even better, we’d love to hear from you. Your insights—big or small—are incredibly valuable to us.We hope to welcome you back soon!
5.0分
其他
Beach view was not what I had last time and was disappointed. Parking/Check-In/Garage area is TIGHT. Would recommend bringing smaller vehicles.
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酒店回复: Thank you for taking the time to let us know about your stay. We are very serious about our owner’s and guest’s satisfaction and we work hard on making your experience an enjoyable one. Please feel free to contact me if you have any further questions or comments concerning your stay.
3.0分
家庭亲子
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The check in process was horrific! It took over an hour just to check in and get keys. The valet is all over the place. The lobby was packed with people just waiting to check in.
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酒店回复: Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your check-in process was so frustrating. Waiting over an hour and navigating a crowded lobby is not the welcome we aim to provide, and I understand how disappointing that must have been.We’re actively working to improve our check-in efficiency and streamline valet operations to prevent situations like this in the future. Your feedback is incredibly valuable, and I’ve shared it with our management team to ensure it’s addressed with urgency.We hope you’ll consider giving us another chance to provide the smooth and welcoming experience you deserve.
2.0分
其他
Water Cold micro Broke mantance man
Never showed up i Know Thay Will not post
This Review.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the water temperature, the microwave issue, and the delay in maintenance service. This is not the level of service we strive to provide. Please know that your concerns have been escalated to our management team, and corrective measures are being taken to ensure this does not happen again. We appreciate your patience and hope to have the opportunity to restore your confidence in us.
5.0分
情侣出游
Lots of hot water unlike at the Enclave when we were there and endured lukewarm showers.
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酒店回复: “Thank you so much for your wonderful 10/10 rating! We’re delighted to hear that you enjoyed the plentiful hot water during your stay. Comfort is such an important part of the guest experience, and we’re glad we could provide that for you. We truly appreciate you choosing us and look forward to welcoming you back for another relaxing visit.”
4.0分
其他
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Room was good... mostly clean and nicely laid out for having a small family and added privacy. The only issue is the parking garage being way off property if you choose to self-park. Otherwise, excellent stay for the pricing.
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酒店回复: Thank you for taking the time to let us know about your stay. We are very serious about our owner’s and guest’s satisfaction and we work hard on making your experience an enjoyable one. Please feel free to contact me if you have any further questions or comments concerning your stay.
5.0分
家庭亲子
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Absolutely loved this place! First time staying. I normally do Vrbo or airb&b but this place was amazing. The staff were so nice especially when they let me stay in my current room while I waited for my next room to be ready. I will definitely be booking again as I stay in Myrtle yearly!!
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酒店回复: Wow—thank you so much for the incredible 10/10 review! We’re absolutely thrilled that your first stay with us made such a great impression, especially since you usually book through Vrbo or Airbnb. It means a lot that you gave us a try and found the experience amazing.We’re so glad our team could make your transition between rooms smooth and comfortable. I’ll be sure to pass along your kind words—they’ll be delighted to know they made a difference.We can’t wait to welcome you back on your next annual trip to Myrtle Beach!
5.0分
家庭亲子
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Exceptional stay, professional and friendly staff, and the room was absolutely beautiful and clean! I’m definitely booking again soon!
Only con: check out at 10:00. Too early!
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酒店回复: Thank you so much for your fantastic 10/10 review! We're thrilled to hear that you had an exceptional stay and that our team and accommodations made such a great impression. It truly means a lot to us that you're already planning to book again—what a compliment!We also appreciate your note about the 10:00 AM checkout time. Guest feedback like yours helps us evaluate how we can make future stays even more comfortable and convenient.We can’t wait to welcome you back soon!
5.0分
其他
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Great hotel!
The room was clean, spacious, everything we could’ve asked for! Only complaint was that we reserved an ocean view and when we walked out on the balcony, there was a huge building facing us with the ocean just over to the side and the street over to the the other side. So, I feel like that was a little misleading. It was more building and street view.
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酒店回复: Thanks so much for the kind words! We're thrilled to hear you enjoyed the room and found it clean and spacious — that means a lot. We're sorry the view didn’t quite match your expectations. We understand how important that can be, and we appreciate the feedback. We'll definitely take this into account to improve how we describe our room types moving forward. Hope to welcome you back again soon!
环境优美、干净整洁，附近有很多景点和餐馆。
我们评论
Beach view was not what I had last time and was disappointed. Parking/Check-In/Garage area is TIGHT. Would recommend bringing smaller vehicles.
The check in process was horrific! It took over an hour just to check in and get keys. The valet is all over the place. The lobby was packed with people just waiting to check in.
Water Cold micro Broke mantance man
Never showed up i Know Thay Will not post
This Review.
Lots of hot water unlike at the Enclave when we were there and endured lukewarm showers.
Room was good... mostly clean and nicely laid out for having a small family and added privacy. The only issue is the parking garage being way off property if you choose to self-park. Otherwise, excellent stay for the pricing.
Absolutely loved this place! First time staying. I normally do Vrbo or airb&b but this place was amazing. The staff were so nice especially when they let me stay in my current room while I waited for my next room to be ready. I will definitely be booking again as I stay in Myrtle yearly!!
Exceptional stay, professional and friendly staff, and the room was absolutely beautiful and clean! I’m definitely booking again soon!
Only con: check out at 10:00. Too early!
Great hotel!
The room was clean, spacious, everything we could’ve asked for! Only complaint was that we reserved an ocean view and when we walked out on the balcony, there was a huge building facing us with the ocean just over to the side and the street over to the the other side. So, I feel like that was a little misleading. It was more building and street view.