酒店回复: Thank you for your review, Colby! We do apologize that your stay did not reach your expectations or our own. We hope you give us another chance in the future, we would love the opportunity to make it up to you!
酒店回复: Thank you for being our guest at Oakhurst Inn and for providing your feedback, Anonymous. I sincerely apologize that we didn't meet your--or our own--expectations. Please know that we take all feedback to heart, and we will have these issues addressed. I hope you give Oakhurst Inn another chance in the future the next time you're in Charlottesville.
酒店回复: Thank you for being our guest at Oakhurst Inn and providing your feedback about your stays with us, Carol! I am very glad that you enjoyed your time with us for your first evening, but I sincerely apologize that your second evening was not as good. I apologize that we did not meet your--or our own--expectations. I'm glad that you are willing to give us another chance. When you decide to come back and visit us, please reach out to me directly.
酒店回复: I am sorry to learn that we did not meet your--or our own--expectations, Sheri. At your earliest convenience, please reach out and ask to speak to me directly.
2.0分
情侣出游
原文
翻译提供方：Google
空调运转不正常，毛巾上有血迹，而且没有客房清洁服务
展开
酒店回复: Thank you for your feedback. I'm sorry to hear aspects of your stay were disappointing after working with you to correct and accommodate your room requests prior to your arrival time. As we were fully booked I discussed with you that we could place you in one of our apartment-style units, which differs from a traditional hotel room. Housekeeping is available by request in these units, and we regret any confusion despite this being explained.We also looked into the towel concern and found the stains were from makeup, not blood. That said, it should have been caught before your arrival, and we’ve addressed this with our team.As a small, locally owned business, we genuinely value each guest and use feedback like yours to improve. We hope to better meet your expectations in the future.
酒店回复: Thank you for being our guest at Oakhurst Inn, Fred! I'm glad that you enjoyed the customer service you received and the location. We hope to have the chance of welcoming you back in the future.
酒店回复: On behalf of the Oakhurst Inn team, thank you for being our guest! I am very happy that you enjoyed our location, the decor of our rooms and lobby area, and the food provided at Oakhurst Cafe. We look forward to your return!
位置非常好，大学中心。
我们定了2间房间，具体评论见上。
这家酒店感觉很破旧。浴室需要翻新。千万别想睡在折叠床上。不像其他酒店，折叠床上的床垫都挺舒服的，我们的折叠床简直糟透了。
我们凌晨两点入住，前台等了很久。
有一次我们需要房间里的一件物品，工作人员在房间外等着，直到我们用完为止。
离弗吉尼亚大学很近固然很好，但还有更好的选择。
迷人的夏洛茨维尔旅馆
这家古色古香的旅馆散发着传统的温暖和魅力。我们的房间很大，浴室宽敞且布置精美。工作人员很友好，乐于助人，旅馆舒适的咖啡馆提供的食物非常美味，我愿意再来这里吃一次。浴室没有我想要的那么干净，但我丈夫没有注意到，所以我们中的一些人比其他人更挑剔。不要让这个缺点阻止你入住 Oakhurst Inn，因为它真的很可爱。哦，如果你睡觉很轻，也许可以带上耳塞。
真失望
我一直想在这里住一段时间，因为网站上把它描绘得很漂亮。可惜的是，照片没能展现浴室里糟糕的环境（淋浴间的缝隙里长满了霉菌，浴帘上沾满了粘质沙雷氏菌（粉红色）的痕迹）。床架上满是灰尘（看起来好像从来没有吸过尘），而我根本不是一个需要特别照顾的客人。
入住和退房的服务也非常差。退房时，我提到房间状况（他们假装没注意到这个房间，并希望了解情况），工作人员只是说：“你把车停在停车场了吗？”然后他又说要额外支付15美元（入住时可没提！）哇！太失望了，我们是夏洛茨维尔的常客。
我们在这里住了两个晚上。第一晚感觉太棒了，我们取消了在另一个城市的额外预订，回来住我们旅行的最后一晚。第一个房间明亮干净！第二个房间很脏，在地下室，有雪茄味，俯瞰着大楼的热泵，马桶冲水不畅。我们太沮丧了。可能会再次入住，但酒店不稳定，所以要注意。
我们对这家酒店非常失望。网上的照片显示这里是一个迷人、古雅、舒适的地方。但实际上它并不是特别舒适。房间里根本没有椅子。唯一可以坐的地方（除了床）是在公共区域。我原本以为（根据网上图片）会有一个很大的独立浴缸。但结果却是步入式淋浴，淋浴帘太短，水溅得到处都是。
空调运转不正常，毛巾上有血迹，而且没有客房清洁服务
非常靠近弗吉尼亚大学校园，但要步行一段距离才能到达校园附近的购物区和历史悠久的市中心。公共休息室很不错。前台工作人员友好且乐于助人。
真是个好地方。就在校园中央，安静又有特色。酒吧安静舒适，房间很有特色。浴室干净又好。床很舒服。我们还在咖啡馆吃了早餐，味道很棒。我们会再来的。