糟糕的地方。试图办理入住手续，却立即被告知他们已经超额预订，无法接待我。不得不在最后一刻匆忙寻找另一家酒店。弗雷斯诺的 Extended Stay America Suites 是一家低预算、低档次的设施。你失去了一位终身客户。
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酒店回复: Dear Joel, We sincerely apologize for the inconvenience caused by the overbooking issue during your check-in. We understand how frustrating this must have been, and we are taking steps to prevent similar situations in the future. Our goal is to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short in this instance. We hope you'll give us another chance to serve you in the future. Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
糟糕的体验！房间破败不堪，酒店本身也一样。评分根本无法反映我们的整体体验，以后再也不会住这里了。
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酒店回复: Dear Michael, We sincerely apologize that your experience did not meet expectations. We regret that the condition of the room and property fell short of what was advertised. Guest comfort and satisfaction are top priorities, and we are actively working on property improvements and maintenance. Our goal is to provide a clean, comfortable, and welcoming environment for all guests. Your comments help us identify areas needing attention, and we take them seriously. We hope you’ll consider giving us another opportunity in the future to better serve you.Sincerely,Hotel Management
酒店回复: Dear Richard, Thank you for your wonderful feedback! We're thrilled to hear that you had one of the friendliest stays at our Extended Stay location. Our team works hard to ensure that every guest has a comfortable and pleasant experience, and we’re glad that we were able to assist you with your requests, especially for the kitchen set. Your kind words are greatly appreciated, and we look forward to welcoming you back to Extended Stay America soon! Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
地毯潮湿，有尿味，在停车场踩到了一根裂缝管，对于弗雷斯诺来说，这种情况很常见。
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酒店回复: Dear leonel, We are truly sorry to hear about the concerns you experienced during your stay. Providing a clean, safe, and comfortable environment is our top priority, and your comments will be immediately addressed with our team. We are committed to improving our standards to ensure a better experience for all our guests. We appreciate your insights and hope to have the opportunity to serve you again under improved circumstances. Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
优秀的酒店
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酒店回复: Dear Carlos, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
1.0分
其他
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First room was not made up. There was hair and black things on the bed. The bedding was over by the TV. Bathroom was not cleaned. Second room the door was stuck, so we went and got the clerk, and when the clerk finally got it opened again there were hairs and stains on the sheets. I ask for my money back.
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酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the housekeeping lapses and maintenance problems encountered in both spaces, which fell far short of our standards. This is not the standard we aim to provide, and we understand how unsettling that must have been. Your feedback will drive enhanced protocols and checks to ensure proper readiness. We hope for the opportunity to demonstrate improvement on your next stay.Sincerely,Hotel Management
2.0分
情侣出游
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I could not stay here. The room was dirty and smelled like smoke. They hadn’t cleaned from the last guest as evident by the full trash and dirty surfaces. As soon as I sat down, I looked over and saw that my partner was already searching other hotels to stay in. We checked out immediately and were offered a refund.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your visit was significantly impacted by cleanliness concerns and the lingering smell in your room, and we sincerely apologize for the discomfort this caused. Every room should be thoroughly inspected and prepared before being assigned, and your comments will be reviewed with our housekeeping team to help prevent this from happening in the future. We regret that your stay ended so abruptly and hope you will consider giving us another opportunity to provide a much-improved experience.Sincerely,Hotel Management
酒店有很多很棒的特色，比如柔软的床铺、舒适的枕头和毯子。设施齐全的厨房也很大，酒店还提供了锅碗瓢盆。
不怎么满意
Extended Stay America Fresno 是贫民窟
糟糕的地方。试图办理入住手续，却立即被告知他们已经超额预订，无法接待我。不得不在最后一刻匆忙寻找另一家酒店。弗雷斯诺的 Extended Stay America Suites 是一家低预算、低档次的设施。你失去了一位终身客户。
糟糕的体验！房间破败不堪，酒店本身也一样。评分根本无法反映我们的整体体验，以后再也不会住这里了。
干净、实惠、基本
这家酒店有点旧，需要更定期的垃圾服务，因为感恩节假期期间垃圾箱和垃圾桶都满了。我们提出要求后，店员很乐意为我们换房间。
希望我能住得更久
这是我在 Extended Stay 住过的最友好的酒店之一。我对员工非常满意，他们对要求反应迅速，尤其是厨房用具
地毯潮湿，有尿味，在停车场踩到了一根裂缝管，对于弗雷斯诺来说，这种情况很常见。
优秀的酒店
First room was not made up. There was hair and black things on the bed. The bedding was over by the TV. Bathroom was not cleaned. Second room the door was stuck, so we went and got the clerk, and when the clerk finally got it opened again there were hairs and stains on the sheets. I ask for my money back.
I could not stay here. The room was dirty and smelled like smoke. They hadn’t cleaned from the last guest as evident by the full trash and dirty surfaces. As soon as I sat down, I looked over and saw that my partner was already searching other hotels to stay in. We checked out immediately and were offered a refund.