Overall, Hyatt Place Grand Rapids-South did not disappoint. It was convenient for our trip needs. Property was very clean and the room suitable. We especially appreciate the walk-in showers and bath products. Two areas that were disappointing: Housekeeping did not provide service during our stay. The breakfast offered by the hotel was not appealing: scrambled eggs were cold (and we arrived a few minutes after breakfast began), and only sausage was an accompanying option. Staff were professional and friendly.
5.0分
家庭亲子
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The staff was very accommodating and professional I was very impressed with everything clean rooms and roomier than I thought it would. The kids emjoyed the pool. I would definitely stay at this location again.
5.0分
其他
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When walking in you are greeted with a clean modern lobby. Friendly staff. Check in was quick and easy. The room was beyond our expectations and perfect for pur family getaway. The staff was accommodating to needs we had and went above and beyond to help us with simple things.
5.0分
情侣出游
Really comfy bed and room was very clean. Staff was super nice too. I am looking forward to staying again.
3.0分
其他
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The stay was good! The only thing that was a bit odd was when we asked for water we were told yall didnt have any, but then told if we were discover members, we could have some. Strange to withhold water
早饭结束时间早，想吃的东西很快就没了
我的房间里有很多蜘蛛，其中一只从我的浴巾里爬出来，早上醒来时发现另一只爬在我们的床上。房间里的空调噪音很大，洗浴用品的瓶子也是空的。早餐时服务也很慢，取餐排队排了很久。
房间入住时很脏。枕头上有头发，床单上有污垢和污渍。门上的安全锁几乎只靠螺丝固定着。淋浴几乎无法使用。我们一家六口入住，房间里只提供了三条浴巾。房间里没有备用的卫生纸。酒店前台人员配备不全，只有一个工作人员偶尔会在客人入住时出现。非常不专业。总而言之，花了300美元住一个周末，体验却非常糟糕。凯悦酒店，请改进！
厕纸架快要从墙上掉下来了。水龙头也转不动。房间里没有补充润肤露和面巾纸，我不得不向人要。压垮骆驼的最后一根稻草是，我打开冰箱，发现里面有两盒干巴巴的剩披萨和面包棒，估计是前一位房客留下的。室外的烟灰缸旁到处都是烟头，其中一个敞开的烟灰缸里堆满了垃圾，我都没用，直接把掐灭的烟头扔进了更大的垃圾桶。
这是我人生中最糟糕的经历。床上用品太差劲了，脏兮兮的，尤其是被子。我拍了照片，真希望可以附在这里。我们按照前台人员的建议，给物业经理发了邮件，并附上了照片，但她没有回复。最后我们和她沟通了，她回复说，哦，这些是羽绒被，我家也用同样的，而且这个是羽毛，颜色是这样的……解释太糟糕了，没有道歉。
Overall, Hyatt Place Grand Rapids-South did not disappoint. It was convenient for our trip needs. Property was very clean and the room suitable. We especially appreciate the walk-in showers and bath products. Two areas that were disappointing: Housekeeping did not provide service during our stay. The breakfast offered by the hotel was not appealing: scrambled eggs were cold (and we arrived a few minutes after breakfast began), and only sausage was an accompanying option. Staff were professional and friendly.
The staff was very accommodating and professional I was very impressed with everything clean rooms and roomier than I thought it would. The kids emjoyed the pool. I would definitely stay at this location again.
When walking in you are greeted with a clean modern lobby. Friendly staff. Check in was quick and easy. The room was beyond our expectations and perfect for pur family getaway. The staff was accommodating to needs we had and went above and beyond to help us with simple things.
Really comfy bed and room was very clean. Staff was super nice too. I am looking forward to staying again.
The stay was good! The only thing that was a bit odd was when we asked for water we were told yall didnt have any, but then told if we were discover members, we could have some. Strange to withhold water