酒店回复: Hello Cheryl,We greatly apologize for the experience you had with our property. We have been working on improvements and greatly appreciate your feedback. Thank you.
2.0分
其他
原文
翻译提供方：Google
房间里有虫子，厕所也不干净
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酒店回复: Hello Kayla,We apologize for the issues that occurred during your stay. We have been working diligently on improvements. Thank you for your feedback.
3.0分
其他
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No maid service on weekends Had to make beds and go to main desk for fresh towels. Bathroom towels few were dirty Bathroom shower curtain smelled No exhaust system in bathroom.
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酒店回复: Dear Therese,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Monticello. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We apologize that you experienced issues during your stay, and we hope you will give us the opportunity in the future to provide you with a better experience. We hope to see you again soon. Sincerely, Amanda SwartzComfort Inn Monticello
5.0分
其他
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More for Less
Comfort Inn at Monticello was surprisingly very good! Our room was very clean, the beds were comfortable. The breakfast fine... the bathroom was slightly outdated, but still worked perfectly and was very clean. We'd stay here again and again. It's a little far from UVA...maybe 15 minutes, so location for UVA isn't perfect but it's a very nice hotel for less.
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酒店回复: Dear Margo, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Monticello. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Amanda SwartzComfort Inn Monticello
2.0分
其他
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Check-in was nice & easy. Front desk attendant was very friendly.
Upon entering the room, we were met with NUMEROUS bugs on the window shades & walls. Maintenance arrived very quickly after calling and took care of the issue.
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酒店回复: Thank you for staying at the Comfort Inn Monticello. We apologize for the issues you encountered during your stay, and we hope we will have the opportunity in the future to provide you with a better experience.-Amanda- Front Office Manager
5.0分
其他
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Surgery
Rooms are always in excellent condition if you have a surgery scheduled at Martha Jefferson Hospital this is the best hotel to stay at we didn't even get checked out today came back after the doctor visit to stay another night checked right back into the same room the staff is wonderful parking lot is well lit and the pool was extremely nice we have stayed here multiple multiple times and are always will satisfied
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酒店回复: Thank you for staying at the Comfort Inn Monticello! We are glad that you had an excellent stay, and we hope to have you stay again soon!AmandaFront Office Manager
3.0分
家庭亲子
Good location. Simple hotel, no fancy bells / whistles / amenities with the room or property.
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酒店回复: Dear Amanda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Monticello. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Amanda SwartzComfort Inn Monticello
5.0分
其他
Soccer tournament
Clerk at front desk was very friendly, very easy process to check in. Breakfast was great, room was clean. overall, very happy with our stay.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Monticello. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Amanda Swartz Comfort Inn Monticello
5.0分
其他
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Little price, big satisfaction
Since the other hotels around the neighborhood were well above the price for the Labor Day weekend I wasn’t sure if it was going to be a “cheap” experience. As soon as I pulled in everything was wonderful and the front attendants gave me restaurant recommendations. The room was super clean and quiet all around. Well worth it.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Monticello. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Amanda Swartz Comfort Inn Monticello
我不是个写评论的人，但这次糟糕的体验让我别无选择。我提前在网上预订了酒店，并要求订一间无烟房。我不抽烟，我的家人也不抽烟。到达酒店后，我一开始打不开房间。我不得不两次回到办公室，直到服务员帮我打开门，结果出乎意料的是，房间里弥漫着一股难闻的气味。而且，从外面看，这里乱糟糟的，到处都是脏兮兮、臭烘烘的。但当时已经太晚了，所以我也不想去别的地方了。更让我意外的是，他们给我的房间也弥漫着难闻的气味。我去换了一间房，他们却非常粗鲁地告诉我，他们没有其他房间了，我必须住在那间房里。我告诉他们，我不能住在那间房里。
我带着年幼的孩子，我妈妈不能住在那间房里。我不得不离开。如果可以打零分，我一定会打。
入住很顺利，每个人都很友善。但是当我们准备睡觉时，我们发现床单上有虫子。前台给我们换了房间，但第二个房间也有虫子。我不推荐这家酒店。
房间里有虫子，厕所也不干净
No maid service on weekends Had to make beds and go to main desk for fresh towels. Bathroom towels few were dirty Bathroom shower curtain smelled No exhaust system in bathroom.
More for Less
Comfort Inn at Monticello was surprisingly very good! Our room was very clean, the beds were comfortable. The breakfast fine... the bathroom was slightly outdated, but still worked perfectly and was very clean. We'd stay here again and again. It's a little far from UVA...maybe 15 minutes, so location for UVA isn't perfect but it's a very nice hotel for less.
Check-in was nice & easy. Front desk attendant was very friendly.
Upon entering the room, we were met with NUMEROUS bugs on the window shades & walls. Maintenance arrived very quickly after calling and took care of the issue.
Surgery
Rooms are always in excellent condition if you have a surgery scheduled at Martha Jefferson Hospital this is the best hotel to stay at we didn't even get checked out today came back after the doctor visit to stay another night checked right back into the same room the staff is wonderful parking lot is well lit and the pool was extremely nice we have stayed here multiple multiple times and are always will satisfied
Good location. Simple hotel, no fancy bells / whistles / amenities with the room or property.
Soccer tournament
Clerk at front desk was very friendly, very easy process to check in. Breakfast was great, room was clean. overall, very happy with our stay.
Little price, big satisfaction
Since the other hotels around the neighborhood were well above the price for the Labor Day weekend I wasn’t sure if it was going to be a “cheap” experience. As soon as I pulled in everything was wonderful and the front attendants gave me restaurant recommendations. The room was super clean and quiet all around. Well worth it.