The staff was pleasant, the room clean. I was in an accessible room, and I must say, it is one of the best accessible rooms I have been in. It was ADA compliant in every way. Lots of hand bars in the shower, hand-held shower head/hose to use, a bath chair, if needed, high rise toilet, etc. Thank you, Sure Stay, for making my stay the most comfortable stay I have had in a hotel/motel setting in a very long time!
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酒店回复: Patricia, thank you so much for your kind words! Our team here at Walla Walla SureSure by Best Western are thrilled to hear that you enjoyed your room that was ADA accommodated was to your liking. Your feedback means a lot to my staff, and it shows that they are succeeding in meeting our guest's expectations with all the hard work that they put in every day. We look forward to serving you again soon!
5.0分
其他
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The room was relatively clean, with the exception of some gritty powder in the bathtub, and a sticky spot on the carpeting. The hot tub was exceptional - the jets were wonderful, and the temperature was just right. I did need assistance from the front desk in turning on the faucet for the shower.
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酒店回复: Judith, thank you for your review and your awesome 10/10 rating! We are delighted to know that you enjoyed your stay with us, and we hope to serve you soon!
3.0分
家庭亲子
The staff was great. The room was tidy, but the bleach smell was overwhelming.
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酒店回复: Kathleen, thank you for sharing your experience with us. We’re glad you enjoyed your stay here at our property. I apologize that the chemical smell was too much, I have sent advised the housekeeping department to prevent this issue with any future guests. Your feedback helps us improve, and we hope to exceed your expectations on your visit!
4.0分
家庭亲子
Clean, comfortable beds and pillows. Quiet wall heater, fan unit. Friendly, obliging staff.
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酒店回复: Rebecca, thank you for sharing your awesome stay you experienced while you stayed here at our hotel and that you enjoyed our new comfortable beds and pillows and that you were able to enjoy a nice peaceful quiet night of sleep with no noise from our AC units in rooms, we appreciate guest's like you that take the time to really acknowledge our staff and our property we can't wait to welcome you back again!
4.0分
家庭亲子
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Nothing super fancy, but nice. Our room was very clean & the hotel was extremely quiet. Super impressed with how clean the bathroom was. Had no problems at all in our 7 days there. The breakfast could have more options We never did get to use the pool/hot tub as it was always really full when we went to use it.
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酒店回复: Thank you for taking the time to share your positive experience with us, Angela! We’re delighted that you enjoyed your stay and the fact that you were amazed with the cleanliness of our rooms and facility makes our team very happy to know that the hard work they do daily is recognized and appreciated. It’s always our goal to provide exceptional service, and your feedback reassures us that we’re on the right track. We look forward to welcoming you back in the near future. Until then, take care and safe travels!"
4.0分
其他
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The front desk staff were very helpful and friendly at all hours! The walls were a bit thin and I could hear the people in the room next to me in the middle of the night. It’s certainly a budget hotel in that the bed was simple and basic, but it was clean and my air conditioning worked and I was grateful for the breakfast.
Having a car would have been helpful, not really a walking-friendly location
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酒店回复: Thank you for taking the time to share your feedback with us .Allison, we truly appreciate your balanced review, as it helps us understand both what we are doing well and where we can improve, and we are glad to hear that you enjoyed the cleanliness of our rooms & the air conditioner. I am happy to hear that our staff provided such friendliness service.
4.0分
家庭亲子
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We have stayed here a few times dropping our daughter to college and they have always been good stays, our younger son loves to go swimming at the hotel. This time we didn’t have many options on the breakfast either the breakfast machine wasn’t working or the option of food was something we can’t eat (pork) but otherwise another good stay at SureStay thank you
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酒店回复: Santa, thank you for your feedback. We apologize for any inconveniences that you experienced during your stay. We are working on different options for breakfast to have something that fits well with all guests. Thank you for the rating it means a lot to us to know that you were content with your stay!
4.0分
情侣出游
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We liked the closeness to the airport, the parking was very good, the cleaning staff were very friendly and accommodating. The pool and spa was enjoyable!
If you are very tall , I would request a handicap room, due to the height of the toilets in a non-handicap room.
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酒店回复: Thank you for your wonderful review, Susan! We’re delighted to know that you loved the pool and the spa. Our team works hard to ensure that the cleanliness of our rooms as well as our property meet our guest's expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back!
5.0分
其他
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Upon confirmation off my reservation, online, I received notification that the pool was closed. That pissed me off as it was non refundable and I was not made aware the pool and hot tub were not operational. When I got there the pool was operational,
Staff were friendly, hotel was clean, breakfast was good enough.
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酒店回复: Thank you for patronizing SureStay by Best Western, Kev, and taking time out to give us a super 10/10 and share your experience on this social platform. We all are delighted that our staff were able to meet your expectations and ensure a memorable but comfortable stay during your visit. Thank you once again for your stay and feedback and we look forward to welcoming you back to SureStay by Best Western!
5.0分
其他
Comfortable with Good Breakfast
breakfast sandwiches to warm up were great - attendant in breakfast room very hardworking
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酒店回复: Rick & Sandy, our team here at SureStay by Best western would love to thank you for your awsome10/10 but most of all for recognizing the hard work our team does every day. I am happy that we meet your expectations and that you left a satisfied guest, we can't wait to serve you both again!
The staff was pleasant, the room clean. I was in an accessible room, and I must say, it is one of the best accessible rooms I have been in. It was ADA compliant in every way. Lots of hand bars in the shower, hand-held shower head/hose to use, a bath chair, if needed, high rise toilet, etc. Thank you, Sure Stay, for making my stay the most comfortable stay I have had in a hotel/motel setting in a very long time!
The room was relatively clean, with the exception of some gritty powder in the bathtub, and a sticky spot on the carpeting. The hot tub was exceptional - the jets were wonderful, and the temperature was just right. I did need assistance from the front desk in turning on the faucet for the shower.
The staff was great. The room was tidy, but the bleach smell was overwhelming.
Clean, comfortable beds and pillows. Quiet wall heater, fan unit. Friendly, obliging staff.
Nothing super fancy, but nice. Our room was very clean & the hotel was extremely quiet. Super impressed with how clean the bathroom was. Had no problems at all in our 7 days there. The breakfast could have more options We never did get to use the pool/hot tub as it was always really full when we went to use it.
The front desk staff were very helpful and friendly at all hours! The walls were a bit thin and I could hear the people in the room next to me in the middle of the night. It’s certainly a budget hotel in that the bed was simple and basic, but it was clean and my air conditioning worked and I was grateful for the breakfast.
Having a car would have been helpful, not really a walking-friendly location
We have stayed here a few times dropping our daughter to college and they have always been good stays, our younger son loves to go swimming at the hotel. This time we didn’t have many options on the breakfast either the breakfast machine wasn’t working or the option of food was something we can’t eat (pork) but otherwise another good stay at SureStay thank you
We liked the closeness to the airport, the parking was very good, the cleaning staff were very friendly and accommodating. The pool and spa was enjoyable!
If you are very tall , I would request a handicap room, due to the height of the toilets in a non-handicap room.
Upon confirmation off my reservation, online, I received notification that the pool was closed. That pissed me off as it was non refundable and I was not made aware the pool and hot tub were not operational. When I got there the pool was operational,
Staff were friendly, hotel was clean, breakfast was good enough.
Comfortable with Good Breakfast
breakfast sandwiches to warm up were great - attendant in breakfast room very hardworking