My bed sheet were dirty and stained. I asked them both days to change them, but they never changed the sheets. they gave me a set of sheet to change my self. I also saw a roach in the room.
酒店回复: Thank you
1.0分
商务出差
Roof had mold shower was rusting apart no clean towels dirty towels, bed sheets had stains no trash bins
酒店回复: Thank you
4.0分
家庭亲子
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The parking is great, my room was cleaned upon arrival. Staff was not very helpful when it came to housekeeping, I originally booked for three nights then I extended my stay I ended up staying a total of 7 days, on day three I had to ask for housekeeping I was then given two sets of bedding and was told to change it myself very disappointing
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酒店回复: Hi Catrina,Thank you for your feedback. We’re glad you found the parking convenient and your room clean upon arrival. We apologize, however, for the lack of housekeeping support during your extended stay. Your comments are important, and we’ll review them with our team to ensure better service and communication moving forward.Jeremy Ward #Team6
3.0分
商务出差
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From what I’ve heard not all Motel 6 locations are not well-kept, so I took my chances staying here. Thankfully, I brought my anointing oil and air freshener spray with me. The room was clean—the bed and sheets spelled fresh ( surprised) were fine—but there was a musty smell in the air, Thank God I had my spray for the room, curtains,bedroom area.
Ashley and April at the front desk were very nice and professional—great customer service from them.
Management and maintenance need to step up their game. This property has potential, but it also needs rules and better enforcement for guests who stay, so everyone can enjoy a cleaner and more comfortable environment.
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酒店回复: Hi Maylin,Thank you for sharing your detailed feedback. We’re glad to hear you found the room clean and appreciated the friendly, professional service from Ashley and April. Your comments regarding the musty smell, maintenance, and property management are very helpful, and we’ll be sure to review these areas for improvement. We truly appreciate your honesty and suggestions, they help us create a better experience for all our guests.Jeremy Ward #Team6
1.0分
其他
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Absolutely Not
I would give negative stars if I could. I wasn’t expecting much from a motel 6, especially for the price. BUT…the exceeded my expectations of nothing. Check in was at 3pm. I arrived at 5pm. Room#1 - looked like some one started to clean it but never finished. Room#2 was trashed still. Asked for my money back and was told the do. It so that for the first nights stay they have to accommodate me. Room#3. Looked better. We were running late for our event so we dropped and left. When we got back I pulled the blankets down to lay down and the bed was filthy. Like actually dirt from the yard. And a clean sheet was places to make it look better. I crawled in bed with my daughter - her sheets has foot prints on them. When we first arrived at the room for the evening we could not figure out the tv- well it was unplugged. Plugged it in and on it went. The volume was set to decimal a million. We could not change the volume or the channel and quickly understood why the tv was unplugged. Everything v probably was about 45 mins before we just decided we were going to drive home or sleep in the car at midnight. When I gave the girl my room key, she asked why I was checking out- she knew. And then explained the room 3 was not much better just better at hiding the mess. She told me to have a good night and we left. I’m pretty sure most of the people on property leave there. That did not bother me but people act different in a motel/hotel than home so it was more like a dorm feel.
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酒店回复: Hi Patricia,We’re truly sorry to hear about your experience and sincerely apologize for the condition of the rooms and the overall stay. The issues you described regarding cleanliness, maintenance, and service are unacceptable and far from the standards we aim to uphold. We take your feedback very seriously and will be addressing these concerns immediately with our housekeeping and management teams. We deeply regret the inconvenience and frustration you experienced and appreciate you bringing this to our attention.Jeremy Ward #Team6
员工很棒，房间也很好。酒店价格实惠，也很干净。
马桶冲不下去，淋浴只有冷水。房间里有小蟑螂在爬，明明订的是两人房，却只给了一条浴巾。酒店里的自动贩卖机坏得离谱，根本用不了。到了晚上，酒店里很吵，还有无家可归的人睡在大厅，或者有人只为了给手机充电就长时间逗留。
地板很脏，床单也很脏，浴室糟糕透了，水压很低。我去投诉地板上有灰尘、头发和蟑螂，但他们根本没打扫地板。
非常糟糕，酒店通过*******预订，收银员又向我收取了房费
接待处的灾难毫无意义
My bed sheet were dirty and stained. I asked them both days to change them, but they never changed the sheets. they gave me a set of sheet to change my self. I also saw a roach in the room.
Roof had mold shower was rusting apart no clean towels dirty towels, bed sheets had stains no trash bins
The parking is great, my room was cleaned upon arrival. Staff was not very helpful when it came to housekeeping, I originally booked for three nights then I extended my stay I ended up staying a total of 7 days, on day three I had to ask for housekeeping I was then given two sets of bedding and was told to change it myself very disappointing
From what I’ve heard not all Motel 6 locations are not well-kept, so I took my chances staying here. Thankfully, I brought my anointing oil and air freshener spray with me. The room was clean—the bed and sheets spelled fresh ( surprised) were fine—but there was a musty smell in the air, Thank God I had my spray for the room, curtains,bedroom area.
Ashley and April at the front desk were very nice and professional—great customer service from them.
Management and maintenance need to step up their game. This property has potential, but it also needs rules and better enforcement for guests who stay, so everyone can enjoy a cleaner and more comfortable environment.
Absolutely Not
I would give negative stars if I could. I wasn’t expecting much from a motel 6, especially for the price. BUT…the exceeded my expectations of nothing. Check in was at 3pm. I arrived at 5pm. Room#1 - looked like some one started to clean it but never finished. Room#2 was trashed still. Asked for my money back and was told the do. It so that for the first nights stay they have to accommodate me. Room#3. Looked better. We were running late for our event so we dropped and left. When we got back I pulled the blankets down to lay down and the bed was filthy. Like actually dirt from the yard. And a clean sheet was places to make it look better. I crawled in bed with my daughter - her sheets has foot prints on them. When we first arrived at the room for the evening we could not figure out the tv- well it was unplugged. Plugged it in and on it went. The volume was set to decimal a million. We could not change the volume or the channel and quickly understood why the tv was unplugged. Everything v probably was about 45 mins before we just decided we were going to drive home or sleep in the car at midnight. When I gave the girl my room key, she asked why I was checking out- she knew. And then explained the room 3 was not much better just better at hiding the mess. She told me to have a good night and we left. I’m pretty sure most of the people on property leave there. That did not bother me but people act different in a motel/hotel than home so it was more like a dorm feel.