It's perfectly fine to stay if you have to go out and get stuff done. The building is a little on the older side. The free breakfast is pretty standard but nice to have, and there was coffee out all day. You aren't staying in a resort but it was clean enough and did the job.
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酒店回复: Thank you for taking the time to share your feedback and for giving us an 8/10 rating! We’re glad to hear you found your stay comfortable, appreciated the all-day coffee, and enjoyed having breakfast available before starting your day. While our building does have some age, we’re continually working to keep everything clean, comfortable, and well-maintained for our guests. We appreciate your honest comments and hope to welcome you back the next time you’re in the area!
4.0分
家庭亲子
Enjoyed the hot tub. Breakfast was ok. Did not receive any other amenities…. No room service to change towels was a surprise.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the hot tub and hope it added to your overall experience. We also appreciate your comments regarding breakfast, and we will continue to look for ways to enhance our offerings.Regarding your note about room service and towel changes, we want to assure you that our team is happy to provide these services upon request. Our goal is always to ensure that each guest has a comfortable and uninterrupted stay, and we encourage guests to let us know whenever additional room service or amenities are needed.We truly value your feedback, as it helps us continue to improve our services. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable experience.
5.0分
其他
Good stay for the price. Clean with helpful staff especially the young lady helping with breakfast.
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酒店回复: Thank you so much for your 5/5 review! We’re delighted to hear that you enjoyed a clean and comfortable stay and felt you received good value for the price.It’s wonderful to know our team made such a positive impression, especially the young lady ( Kendra) assisting with breakfast — we’ll be sure to share your kind words with her.We truly appreciate your feedback and hope to welcome you back again soon for another great stay!
4.0分
其他
Lovely staff, clean, nice amenities. Older property, a bit further out (not easily walkable to downtown) but that is okay, price was right. Will stay again.
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酒店回复: Thank you so much for your kind review! We’re delighted you enjoyed our staff, cleanliness, and amenities. You’re absolutely right—we are a few miles from downtown, but many of our guests enjoy the scenic walk along the beautiful creek path that leads directly into the downtown area. We’re glad to hear the value worked well for you, and we look forward to welcoming you back on your next visit!
5.0分
商务出差
Best Hotel Clean & Excellent Customer Service
Wonderful Place! 10/10 Recommend! Clean & Superior Customer Service! :)
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酒店回复: Thank you so much for your wonderful 10/10 review! 🌟 We’re thrilled to hear that you enjoyed your stay with us and that our cleanliness and superior customer service stood out to you. Our team takes great pride in creating a welcoming, comfortable, and memorable experience for every guest, and your kind words let us know we’re on the right track.It was truly our pleasure to host you, and we can’t wait to welcome you back again soon for another excellent stay. Thank you for recommending us—we greatly appreciate your support!
1.0分
其他
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This was probably one of the craziest experiences checking into a hotel, the person checking me in did not know how to check in and got frustrated and started cussing and calling other employees that were not on site to ask how to check somebody in and then said they were gonna quit and walk off the job and just leave the place unattended, I finally got checked into my room and then got a call to come back and finish paperwork up, when I went back, there was no paperwork to finish up, there was no towels in the room. It was what seemed like a very sketchy operation.
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酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered during check-in and throughout your stay. What you described is not the level of service we strive to provide, and we sincerely apologize for the frustration and discomfort this caused you.We understand how concerning it must have been to arrive and feel that the check-in process was disorganized and unprofessional. The behavior you described does not reflect our service standards, and we are taking this matter very seriously. We have addressed your comments directly with our team to ensure that proper training, support, and staffing are in place so this type of situation does not happen again.We also apologize for the inconvenience regarding your room amenities, including the missing towels and miscommunication about paperwork. We recognize how these issues contributed to your impression of the property, and we are committed to correcting them immediately.Your feedback is invaluable to us because it helps us identify where we need to improve. While we regret that your stay did not meet expectations, we hope you will consider giving us another opportunity in the future to provide the smooth, comfortable experience that our guests deserve and that we are capable of delivering.
4.0分
商务出差
Good but not great.
Quiet, clean, comfortable, furniture is dated and worn. Tile grout is stained by mold. Kind of creeps me out.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found your stay quiet, clean, and comfortable. At the same time, we’re truly sorry that aspects of the furniture and bathroom grout did not meet your expectations. Your comments are important and have been shared with our maintenance and housekeeping teams so we can address the issues you mentioned right away. We’re committed to providing a stay that feels fresh and welcoming, and we hope to have another opportunity to serve you better in the future.
3.0分
其他
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Tv channels are difficult to use. Very strange cable. They charge $50 deposit but aren't able to provide proof it was taken off. I probably will not stay again. Other options available in Walla Walla at similar price.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your frustrations regarding the TV channels and cable setup, as well as the concerns about your deposit. We understand how these issues can impact your overall experience, and we regret that we did not meet your expectations during your stay. We are currently reviewing our TV system to make it more user-friendly for our guests and will follow up internally on your deposit concern to ensure all processes are clear and accurate in the future. We appreciate your honesty in letting us know where we fell short and will use your comments to improve. While we understand you may choose other options in the future, we do hope you might reconsider and give us another opportunity to provide you with a more seamless and enjoyable experience.
5.0分
情侣出游
Loved the lobby, very clean! The room and shower were perfect! The pool was wonderful I enjoyed it very much!! Definitely would recommend this hotel!!
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酒店回复: Dear Dar, Thank you so much for the awesome 10/10 review! We’re so happy you loved the lobby and had a great stay — it’s great to hear the room, shower, and pool were all just what you were hoping for! Your kind words and recommendation mean the world to us. We hope to see you again soon for another relaxing visit!
5.0分
家庭亲子
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Samantha and her staff are absolute superstars! Our stay was comfortable and enjoyable. My daughter was super excited about the call to the room about how it was for us. Felt like home. We enjoyed having breakfast in the breakfast area and night swimming was a blast! Night Staff was super helpful when it came to the walk in snack bar which is reasonably priced and easy to make in your room. If we could give this crew more than 5 stars we would. Definitely coming back to stay the next time we are in town. Thank you Samantha for a wonderful stay!
It's perfectly fine to stay if you have to go out and get stuff done. The building is a little on the older side. The free breakfast is pretty standard but nice to have, and there was coffee out all day. You aren't staying in a resort but it was clean enough and did the job.
Enjoyed the hot tub. Breakfast was ok. Did not receive any other amenities…. No room service to change towels was a surprise.
Good stay for the price. Clean with helpful staff especially the young lady helping with breakfast.
Lovely staff, clean, nice amenities. Older property, a bit further out (not easily walkable to downtown) but that is okay, price was right. Will stay again.
Best Hotel Clean & Excellent Customer Service
Wonderful Place! 10/10 Recommend! Clean & Superior Customer Service! :)
This was probably one of the craziest experiences checking into a hotel, the person checking me in did not know how to check in and got frustrated and started cussing and calling other employees that were not on site to ask how to check somebody in and then said they were gonna quit and walk off the job and just leave the place unattended, I finally got checked into my room and then got a call to come back and finish paperwork up, when I went back, there was no paperwork to finish up, there was no towels in the room. It was what seemed like a very sketchy operation.
Good but not great.
Quiet, clean, comfortable, furniture is dated and worn. Tile grout is stained by mold. Kind of creeps me out.
Tv channels are difficult to use. Very strange cable. They charge $50 deposit but aren't able to provide proof it was taken off. I probably will not stay again. Other options available in Walla Walla at similar price.
Loved the lobby, very clean! The room and shower were perfect! The pool was wonderful I enjoyed it very much!! Definitely would recommend this hotel!!
Samantha and her staff are absolute superstars! Our stay was comfortable and enjoyable. My daughter was super excited about the call to the room about how it was for us. Felt like home. We enjoyed having breakfast in the breakfast area and night swimming was a blast! Night Staff was super helpful when it came to the walk in snack bar which is reasonably priced and easy to make in your room. If we could give this crew more than 5 stars we would. Definitely coming back to stay the next time we are in town. Thank you Samantha for a wonderful stay!