酒店回复: Thank you for taking the time to share your feedback. We’re disappointed to hear that your experience did not meet your expectations, though we do want to clarify a few details mentioned in your review. Our bed frames are metal and therefore cannot be stained, and the bathroom door in that room does have a functioning lock. Additionally, no odor was detected by our team or by guests who stayed immediately after your departure.We recognize that the carpet in that room has visible staining from prior wear, and we apologize if that affected your impression of the space. We’re pleased to share that a full renovation, including new flooring, is scheduled soon to enhance the overall guest experience.We take all feedback seriously as it helps us maintain and improve our standards. We wish you the best in your future travels.

酒店回复: Thank you so much for your wonderful review! We're delighted to hear our team made your stay enjoyable with their kindness and professionalism. We truly appreciate your feedback and hope to welcome you back again soon!

酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the circumstances that prevented you from making your connection and reaching Walla Walla. We understand how disappointing travel disruptions can be, especially after being a returning guest.While our cancellation and no-show policies are in place to ensure we can accommodate all guests fairly—particularly when occupancy is high—we do regret that this situation left a negative impression. Please know it was never our intention to cause frustration, and we value the loyalty you’ve shown us over your previous stays.We hope you’ll reconsider visiting us again in the future so we can provide the welcoming and positive experience you’ve come to expect from us.

酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location near WSP. We’d like to clarify that the decorative curtains in the rooms are designed not to close — only the sheer and blackout curtains are functional for privacy and light control. Our TV service does include local news and sports channels through the TV guide, though we understand it can be a bit tricky to navigate at first.We’re also just about a half mile from the ***** mall, fine dining, and several great wineries here in Walla Walla — not just WSP — which many of our guests find adds to the convenience of staying with us.Regarding your comment about pricing, rates do fluctuate based on local events and high-demand weekends, such as sports tournaments and other Walla Walla attractions, which can affect availability and cost.We’re sorry to hear about the slow-draining tub. Had we been made aware during your stay, our maintenance team would have been happy to fix it right away. We appreciate your comments and will continue working to ensure every guest has a smooth and comfortable experience.

酒店回复: Thank you for taking the time to share your feedback and for giving us an 8/10 rating! We’re glad to hear you found your stay comfortable, appreciated the all-day coffee, and enjoyed having breakfast available before starting your day. While our building does have some age, we’re continually working to keep everything clean, comfortable, and well-maintained for our guests. We appreciate your honest comments and hope to welcome you back the next time you’re in the area!

酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the hot tub and hope it added to your overall experience. We also appreciate your comments regarding breakfast, and we will continue to look for ways to enhance our offerings.Regarding your note about room service and towel changes, we want to assure you that our team is happy to provide these services upon request. Our goal is always to ensure that each guest has a comfortable and uninterrupted stay, and we encourage guests to let us know whenever additional room service or amenities are needed.We truly value your feedback, as it helps us continue to improve our services. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable experience.

酒店回复: Thank you so much for your 5/5 review! We’re delighted to hear that you enjoyed a clean and comfortable stay and felt you received good value for the price.It’s wonderful to know our team made such a positive impression, especially the young lady ( Kendra) assisting with breakfast — we’ll be sure to share your kind words with her.We truly appreciate your feedback and hope to welcome you back again soon for another great stay!

酒店回复: Thank you so much for your kind review! We’re delighted you enjoyed our staff, cleanliness, and amenities. You’re absolutely right—we are a few miles from downtown, but many of our guests enjoy the scenic walk along the beautiful creek path that leads directly into the downtown area. We’re glad to hear the value worked well for you, and we look forward to welcoming you back on your next visit!

酒店回复: Thank you so much for your wonderful 10/10 review! 🌟 We’re thrilled to hear that you enjoyed your stay with us and that our cleanliness and superior customer service stood out to you. Our team takes great pride in creating a welcoming, comfortable, and memorable experience for every guest, and your kind words let us know we’re on the right track.It was truly our pleasure to host you, and we can’t wait to welcome you back again soon for another excellent stay. Thank you for recommending us—we greatly appreciate your support!

酒店回复: Thank you so much for taking the time to share your wonderful feedback! We’re truly delighted to hear that you had such a great experience during your stay with us. Knowing that our team provided excellent service and made you feel welcome means a great deal to us — it’s exactly what we strive for with every guest.We’re also happy to know you enjoyed our hotel amenities. Our staff takes pride in maintaining a comfortable and relaxing environment, and it’s always rewarding to hear when guests appreciate those efforts.Thank you again for your perfect rating and your kind words. We’re so grateful for your support and can’t wait to welcome you back on your next visit. It will be our pleasure to make your next stay just as enjoyable — or even better!