酒店回复: Hello FRANCISCO,Gracias por compartir sus comentarios. Nos alegra saber que disfrutó del desayuno y que la tina de hidromasaje cumplió con sus expectativas. Apreciamos su tiempo para brindarnos su opinión, ya que nos ayuda a mejorar constantemente. Esperamos que su próxima visita sea aún más satisfactoria.
2.0分
家庭亲子
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Terrible place! Freezing pool, nasty staff and manager! I never complain normally but this place was terrible!!! I would never stay that again. We paid $110 for the night - the customer service was the worst ever! The manager is a nasty, nasty man. All we did was ask in the morning if we could have a late check out, and he basically accused us of being con artist because we went through orbitz and asked for one extra hour check out late instead of normal checkout and then proceeded to put a note on the door to see what charge us triple if we stayed a minute past 11 AM!
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酒店回复: Hello Staci,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Our team strives to maintain high standards of service and comfort for all our guests. Your comments will be shared with management for further review, as guest satisfaction is important to us. We appreciate your insights, as they help us improve for future visitors.
1.0分
其他
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The staff was great. It’s the $400 deposit policy for locals that no one was notified about until check in and also the hot water did not work in our room. My kids took cold showers.
Our bedding had stains all over them. Definitely won’t be coming back.
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酒店回复: Hello Linda,Thank you for sharing your feedback. We're pleased to hear that our staff met your expectations, but we regret to learn about the issues you encountered. We appreciate your comments regarding the deposit policy and will ensure they are reviewed for clarity. As for the water temperature and bedding cleanliness, please know that your concerns will be communicated to management for further evaluation. Thank you for bringing these matters to our attention.
5.0分
家庭亲子
The hotel room was clean and the hotel had a great complimentary breakfast. It was a great hotel for an affordable rate!
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酒店回复: Hello Kristin,Thank you for your positive feedback! We're delighted to hear that you enjoyed the cleanliness of your room and our complimentary breakfast. We strive to provide our guests with a great experience at an affordable price. Your comments will surely inspire our team to continue their dedication to service and quality. We hope to welcome you back on your next visit!
3.0分
其他
Clean the bathroom smell a lots of pee. Seems like they just clean with a dry cloth aroud the toilet.
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酒店回复: Hello Abraham Landin,Thank you for sharing your feedback regarding the condition of the bathroom during your stay. We take cleanliness seriously and will be sure to review your comments with our housekeeping team to ensure our standards are upheld. Your experience is important to us, and we appreciate you bringing this matter to our attention. Safe travels and we hope to welcome you back in the future under improved circumstances.
5.0分
商务出差
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This place I’ve stayed here many times, and the room is always clean and the amenities are clean and the extra towels are great. However, the customer service from every staff member including the owner they treat me like I am a family member. I couldn’t ask for a better home away from home at a motel. Thank you all for everything you have done for me and how you have treated me with such kindness and respect. Total professionalism comes from everyone and Kelly the night I got there which was at midnight something went wrong with my credit card and they made sure I had a place and overlooked it so I could fix the issue the next morning. Amazing most would turn you away not these amazing people.. thank you all for everything.
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酒店回复: Hello Greg,It's wonderful to hear that you consistently enjoy your stays with us and appreciate our team's kindness and professionalism. We pride ourselves on creating a welcoming atmosphere for all our guests, and it's great to know that our staff made your arrival a smooth experience despite the credit card issue. Your feedback means a lot to us, and we look forward to welcoming you back for another stay soon. Thank you for sharing your experience!
4.0分
其他
The only issue was I woke up the 2nd day and had ants everywhere in the sink. Otherwise good stay.
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酒店回复: Hello Donald,Thank you for your feedback regarding your recent stay. We appreciate your comments on the overall quality of your visit. Ants in the sink are certainly not the experience we strive for. Your concerns have been noted, and we will communicate them to the appropriate departments for their review. We hope to see you again for an even better stay in the future.
4.0分
家庭亲子
They were willing to change rooms for a room on the main floor. Breakfast was great and rooms were clean.
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酒店回复: Hello Melody,Thank you for your feedback. We're pleased to hear that you enjoyed the breakfast and found the rooms clean. It’s great to know our team was accommodating in assisting with your room change. We appreciate your comments and look forward to welcoming you back on your next visit. Your experience helps us continue to enhance our services.
1.0分
其他
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Pictures did not depict what the rooms and lobby
Looked like. Very dated. Fan in bathroom was so loud you could not talk over it. Very disappointing. The hotel desk person was very nice.
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酒店回复: Hello Tami,Thank you for sharing your feedback. We appreciate your input regarding the condition of the rooms and lobby, as well as the noise level of the fan. Your comments help us understand our guests' perceptions better. We're glad to hear that you found our front desk staff to be accommodating. We value your experience and hope you will consider staying with us again in the future.
1.0分
其他
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We didnt end up staying. It was ghetto, smelled like hot breath and B.O. went to turn the AC on and a burnt smell filled the room that was just aweful. So i called the front desk and told him we would not be staying. Was told to call ********** to try and get my money back, but of course as soon as they called the front desk, i was denied a refund, of course. This room mind you was $256/night?!?!?!?!?! Thats robbery. I wouldnt have paid $50 if i knew how ghetto this place was going to be. And to not get any kind of refund is just absolutely absurd.
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酒店回复: Hello Jeremy,We appreciate your feedback and understand your concerns about your experience. It's important to us that our guests feel comfortable and satisfied during their stay. Your comments regarding the room amenities and cleanliness are noted, and we will share your thoughts with the appropriate team. Please feel free to reach out to management directly if you have further feedback to share about your visit. Your insights are valuable to us as we strive to improve.
早餐还可以。
是的，热水浴缸很热。
Terrible place! Freezing pool, nasty staff and manager! I never complain normally but this place was terrible!!! I would never stay that again. We paid $110 for the night - the customer service was the worst ever! The manager is a nasty, nasty man. All we did was ask in the morning if we could have a late check out, and he basically accused us of being con artist because we went through orbitz and asked for one extra hour check out late instead of normal checkout and then proceeded to put a note on the door to see what charge us triple if we stayed a minute past 11 AM!
The staff was great. It’s the $400 deposit policy for locals that no one was notified about until check in and also the hot water did not work in our room. My kids took cold showers.
Our bedding had stains all over them. Definitely won’t be coming back.
The hotel room was clean and the hotel had a great complimentary breakfast. It was a great hotel for an affordable rate!
Clean the bathroom smell a lots of pee. Seems like they just clean with a dry cloth aroud the toilet.
This place I’ve stayed here many times, and the room is always clean and the amenities are clean and the extra towels are great. However, the customer service from every staff member including the owner they treat me like I am a family member. I couldn’t ask for a better home away from home at a motel. Thank you all for everything you have done for me and how you have treated me with such kindness and respect. Total professionalism comes from everyone and Kelly the night I got there which was at midnight something went wrong with my credit card and they made sure I had a place and overlooked it so I could fix the issue the next morning. Amazing most would turn you away not these amazing people.. thank you all for everything.
The only issue was I woke up the 2nd day and had ants everywhere in the sink. Otherwise good stay.
They were willing to change rooms for a room on the main floor. Breakfast was great and rooms were clean.
Pictures did not depict what the rooms and lobby
Looked like. Very dated. Fan in bathroom was so loud you could not talk over it. Very disappointing. The hotel desk person was very nice.
We didnt end up staying. It was ghetto, smelled like hot breath and B.O. went to turn the AC on and a burnt smell filled the room that was just aweful. So i called the front desk and told him we would not be staying. Was told to call ********** to try and get my money back, but of course as soon as they called the front desk, i was denied a refund, of course. This room mind you was $256/night?!?!?!?!?! Thats robbery. I wouldnt have paid $50 if i knew how ghetto this place was going to be. And to not get any kind of refund is just absolutely absurd.