we reserved a king sweep with Jacuzzi and pullout couch. I had called and spoken to the front desk and they told me they would hold that type of room when we got there. They explained that they gave them them to someone else even though the note was on my folio.. They gave us another room with two twin beds and a $20 discount. The rum had no hangers, no soap or shampoo, the shower had a chunk in it. We also went to the indoor pool. The pool area itself was nice, but there were literally no lights on and we could not find where to turn them on because it was so dark. I will never stay at this motel again.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry for the inconvenience and frustration you encountered during your stay. The room assignment issue and the condition of the accommodations you received are not reflective of the standards we strive to maintain, and we understand how disappointing this must have been, especially after confirming your reservation details in advance.We would appreciate the opportunity to speak with you directly so we can better understand what happened and make this right. Please contact the property and ask to speak with our manager, Kendra, at your earliest convenience. She would be more than happy to assist you and work toward a resolution.Thank you again for your feedback. We hope you’ll give us the chance to restore your confidence in our property.
5.0分
其他
I stayed in my room but it was a nice comfortable room. I really enjoyed my time I will definitely come back again.
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you found your room comfortable and that you enjoyed your stay. We truly appreciate your positive feedback and are thrilled to know you plan to return.We look forward to welcoming you back again soon!
5.0分
情侣出游
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During an off season stay, there were very few visitors and they were in the process of doing some renovations. In spite of that, everything was in working order and there were no noises or construction disturbance. The restaurant and bar at the Whaler was very popular and the food was excellent. The stir fry in particular, and then the wings special on Sunday night, just excellent!
5.0分
其他
Great staff and the room was comfortable and clean. Indoor pool was warm and lots of fun!
4.0分
其他
Easy check in and check. Convenient location. Hotel is undergoing renovations but overall in good condition.
5.0分
商务出差
The property is under construction, but my stay was still perfect. Excellent front desk staff, hotel pub was great.
3.0分
其他
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It was fine. Room was clean, bed comfortable, shower and tub good. It had a strong scent of some air freshener--too much for my taste; I had to leave the door open for a while to air it out. Only one window, facing the grounds and next to the door, didn't open. The grounds are fine, the staff also fine. It's on a local highway so nowhere to walk to, but convenient for driving. The breakfast is really minimal, with no tables. I chose this place over the New Bedford Harbor Hotel based on some poor reviews there, but in retrospect, given that I wanted to see New Bedford, would have picked that place--great downtown location (2 blocks from whaling museum), much more complete breakfast.
5.0分
情侣出游
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My boyfriend and I have stayed here twice now and we absolutely love it. The location is perfect—close to everything but still feels private and relaxing. Our room was spotless and cozy, and the heart-shaped jacuzzi is such a fun, romantic touch.
The attached bar is a huge bonus. It stays open until 2 a.m., so we never had to leave the property to find entertainment. The drink specials were incredible—don’t miss the pumpkin martini or the amazing energy-drink cocktail, both were to die for.
This hotel has quickly become our go-to for a quick getaway, and we can’t wait for our next stay!
4.0分
其他
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Work in progress
I’m not sure our room was 💯ready for use after a recent remodel. I don’t think all chalking was done in the bathroom. The soap dispensers either haven’t been filled yet or weren’t working. Enjoyed our evening meal at the attached Pub.
4.0分
其他
It was okay clean an the environment was quiet breakfast was mid but at the end it was good stay
we reserved a king sweep with Jacuzzi and pullout couch. I had called and spoken to the front desk and they told me they would hold that type of room when we got there. They explained that they gave them them to someone else even though the note was on my folio.. They gave us another room with two twin beds and a $20 discount. The rum had no hangers, no soap or shampoo, the shower had a chunk in it. We also went to the indoor pool. The pool area itself was nice, but there were literally no lights on and we could not find where to turn them on because it was so dark. I will never stay at this motel again.
I stayed in my room but it was a nice comfortable room. I really enjoyed my time I will definitely come back again.
During an off season stay, there were very few visitors and they were in the process of doing some renovations. In spite of that, everything was in working order and there were no noises or construction disturbance. The restaurant and bar at the Whaler was very popular and the food was excellent. The stir fry in particular, and then the wings special on Sunday night, just excellent!
Great staff and the room was comfortable and clean. Indoor pool was warm and lots of fun!
Easy check in and check. Convenient location. Hotel is undergoing renovations but overall in good condition.
The property is under construction, but my stay was still perfect. Excellent front desk staff, hotel pub was great.
It was fine. Room was clean, bed comfortable, shower and tub good. It had a strong scent of some air freshener--too much for my taste; I had to leave the door open for a while to air it out. Only one window, facing the grounds and next to the door, didn't open. The grounds are fine, the staff also fine. It's on a local highway so nowhere to walk to, but convenient for driving. The breakfast is really minimal, with no tables. I chose this place over the New Bedford Harbor Hotel based on some poor reviews there, but in retrospect, given that I wanted to see New Bedford, would have picked that place--great downtown location (2 blocks from whaling museum), much more complete breakfast.
My boyfriend and I have stayed here twice now and we absolutely love it. The location is perfect—close to everything but still feels private and relaxing. Our room was spotless and cozy, and the heart-shaped jacuzzi is such a fun, romantic touch.
The attached bar is a huge bonus. It stays open until 2 a.m., so we never had to leave the property to find entertainment. The drink specials were incredible—don’t miss the pumpkin martini or the amazing energy-drink cocktail, both were to die for.
This hotel has quickly become our go-to for a quick getaway, and we can’t wait for our next stay!
Work in progress
I’m not sure our room was 💯ready for use after a recent remodel. I don’t think all chalking was done in the bathroom. The soap dispensers either haven’t been filled yet or weren’t working. Enjoyed our evening meal at the attached Pub.
It was okay clean an the environment was quiet breakfast was mid but at the end it was good stay