Staff was friendly and all. But our room floor was sticky and dirty. Had no hairdryer. Out dated with no USB plugs.
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酒店回复: Hi Tera. Thank you for your review. We are glad the staff was friendly to you and are very sorry that there were issues with the floor in your room. we will address these immediately. as for the outdated plugs, we are currently in the middle of renovations! the plugs and rooms are being remodeled, and we hope that you enjoy your next stay with us more! Safe Travels!
2.0分
其他
Noise levels and hotel odor were issues which kept us from having a comfortable stay. Staff was nice. Breakfast was very minimal.
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酒店回复: hi Tyson. I'm sorry to hear that the hotel was uncomfortable for you. we are actively working to better the hotel and its staff. we are very glad that you reached out to us about these issues and we will address them immediately. Safe travels!
4.0分
家庭亲子
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The staff was very good. Some remodeling going on. Maybe our bathroom just hadn't been done yet, because it could use a little attention. The rest of the room was nice and updated.
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酒店回复: Hi Christy, we are glad that you enjoyed your stay with us. We do our best to provide e3xcellent customer service. please let us know if there is anything we can do better! we are open to any and all critiques. Safe travels!
4.0分
其他
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This is a good value, the room was clean and staff was friendly and helpful. Food was OK and about as expected.
The only note is, this building is OLD it shows lots of wear from time, BUT it is not bad.. just old. If you need a new fancy place you may be dissapointed, if you want an ok place to stay at a great price it was good
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酒店回复: Hi Mark! Thank you for the positive review of our hotel. We are glad that you had a good experience with our staff and hope to accommodate you again soon!
2.0分
商务出差
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Booked a king bed. Was given a queen and told
That is all we have the king rooms are under construction. Did not offer to reimburse the difference in price. They did construction right out side of our room until late at night. Very inconvenient for a good night sleep.
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酒店回复: Hi Sheni. We apologize for the mix-up with your room. Our hotel is currently under renovations, and we are working on our king rooms right now. one of our employees should've explained to you that you need to contact ******* about the issue as they sold a room we did not have. We do apologize for the Construction and are working on the timing of them working. I have checked the reservation, and we charged for a single queen room. so, if you contact *******, they will be the ones who can reimburse you. thank you for the review. Safe Travels!
4.0分
其他
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Hotel was clean , staff friendly. Extremely busy place all parking spots full. Lots of workers (visitors) from out of town both taking up parking lot with big work trucks and super loud guys. Stoning around at 3:30-5:30 am. Breakfast lacked
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酒店回复: Hi! Thank you so much for staying with us and for your review. We're really excited about our renovations -- totally remodeling this place. Thank you for the feedback -- we're looking into more options for breakfast. Hope you'll stay with us again the next time you're in Missoula. Safe Travels!
2.0分
情侣出游
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It needs help it is run down and our room and bathroom was not clean. The walls in the bathroom need a good cleaning. The toilet seat was broken and the cold water faucet at the sink literally pulled right out. I didn’t dare put my suitcases on the floor. The staff at the front desk were very friendly and welcoming.
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酒店回复: Hi Jill. We are glad that our staff provided a good experience for you. We are sorry about the room as we are trying to get the rooms in order. We hope you have safe travels!
3.0分
家庭亲子
Overall, it was clean and very quiet. The service was good. We did not stay for breakfast so I'm not sure about that.
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酒店回复: Hi Meghan. Thank you for your review, we are glad that you enjoyed your stay with us and that the hotel was to your liking. We Hope to See you again soon!
4.0分
其他
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Under remodel but decent
Hotel under a remodel. Hallways are half painted, smell of paint throughout the hotel. Service was ok. Asked for a hair dryer, was told a room service would deliver one, but never did. Our room was remodeled. Room was clean, new, and comfortable. Once the hotel is complete with the remodel, it will be a very nice hotel.
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酒店回复: Hi Kevin, we are glad the hotel was to your liking, and we apologize for the mix up with the hairdryer. We are always happy to receive reviews the at help us to better serve our guests. Safe travels!
5.0分
其他
Pleasant stay
Clean property and large, comfortable room with nice decor. The room had everything we needed. Staff very pleasant. We enjoyed our experience.
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酒店回复: Thank you for the positive review! We are very glad that you were satisfied with our hotel and amenities. We hope to see you again soon! Safe travels.
Staff was friendly and all. But our room floor was sticky and dirty. Had no hairdryer. Out dated with no USB plugs.
Noise levels and hotel odor were issues which kept us from having a comfortable stay. Staff was nice. Breakfast was very minimal.
The staff was very good. Some remodeling going on. Maybe our bathroom just hadn't been done yet, because it could use a little attention. The rest of the room was nice and updated.
This is a good value, the room was clean and staff was friendly and helpful. Food was OK and about as expected.
The only note is, this building is OLD it shows lots of wear from time, BUT it is not bad.. just old. If you need a new fancy place you may be dissapointed, if you want an ok place to stay at a great price it was good
Booked a king bed. Was given a queen and told
That is all we have the king rooms are under construction. Did not offer to reimburse the difference in price. They did construction right out side of our room until late at night. Very inconvenient for a good night sleep.
Hotel was clean , staff friendly. Extremely busy place all parking spots full. Lots of workers (visitors) from out of town both taking up parking lot with big work trucks and super loud guys. Stoning around at 3:30-5:30 am. Breakfast lacked
It needs help it is run down and our room and bathroom was not clean. The walls in the bathroom need a good cleaning. The toilet seat was broken and the cold water faucet at the sink literally pulled right out. I didn’t dare put my suitcases on the floor. The staff at the front desk were very friendly and welcoming.
Overall, it was clean and very quiet. The service was good. We did not stay for breakfast so I'm not sure about that.
Under remodel but decent
Hotel under a remodel. Hallways are half painted, smell of paint throughout the hotel. Service was ok. Asked for a hair dryer, was told a room service would deliver one, but never did. Our room was remodeled. Room was clean, new, and comfortable. Once the hotel is complete with the remodel, it will be a very nice hotel.
Pleasant stay
Clean property and large, comfortable room with nice decor. The room had everything we needed. Staff very pleasant. We enjoyed our experience.