Tons of dead and alive bugs/roaches in the room. Whole hotel smelled like garbage. Room was very large but that’s about the only plus. Parking was free and there was a lot of it but if you parked in the back you couldn’t enter from the back. You had to walk all the way around to the front
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酒店回复: Dear _cfly826_, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
1.0分
朋友出游
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The worst two nights I’ve ever been in a hotel. Some noises or banging and squeeking noises coming from the rooof top , supposedly a non-smoking but it smells like a cigarette smoke chamber (second hand smoke), either it get hot or cold inside while Im sleeping.The sink and shower tub drainage doesn’t drain well. They also need to clarify about free breakfast …its just a free coffee not breakfast. This is not a recommendable Hotel nor I will not give not even a star
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酒店回复: Dear mariexelbernardos, Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced, including noise disturbances, odor concerns, and drainage problems. Your comfort is our priority, and we regret that we fell short in providing a pleasant experience. We appreciate your insights on the breakfast clarification and will address this with our team. We take your comments seriously and hope you might consider giving us another chance in the future. Sincerely, Hotel Management
1.0分
家庭亲子
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Stayed the night before flying out in the morning. We rented two rooms. They put us in rooms facing “The Grand Event Center” that was having a wedding concert. They played loud drums til 2 am, 30 feet from our window. Not a fantastic experience.
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酒店回复: Dear B1596PKchrish, Thank you for sharing your experience. We sincerely apologize for the disruption you encountered during your stay. We understand how important a restful night is, and we regret that external noise affected your comfort. Our team strives to create a peaceful environment for all guests and will look into the issue to address it effectively. Your feedback is invaluable, and we appreciate your understanding as we work to improve. We hope you will give us another opportunity to provide a more relaxing stay on your next visit. Safe travels. Sincerely, Hotel Management
3.0分
独自旅行
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BEWARE of loud Club next door that is open late light weekends. I would guess 12-1a for closing. This place is a No frills place to lay your head. Front desk did accommodate early arrival, but it came with a $60 fee. It would have been free, if I waited will noon, but I was exhausted, so I paid. My first room choice on the third floor had pest control issues and wasn't clean. I was moved to second floor and the room was just right. I would suggest that the front desk do quality control on their rooms, due to inconsistency in room cleanliness. I didn't get a suite, but room still came with kitchenette. There wasn't any pool or workout gym, or even small conference room/business center. I should have been compensated for a suite or no fee... hmm. This place gets full on a Friday night, so the pricing is snagging folks. Again....BEWARE of loud music Bar/Club next door that is open late light till about 12a-1a.
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酒店回复: Dear 901rickyi, Thank you for sharing your feedback. We apologize for the inconvenience caused by the noise from the nearby club and any issues you experienced with room cleanliness. We are glad our front desk accommodated your early arrival, though we understand your concern about the fee. Your comments regarding pest control and room consistency are taken seriously, and we will address these matters with our housekeeping team to ensure improvements. While our property may not offer specific amenities, we strive to provide a comfortable stay. We hope you will consider staying with us again, allowing us to provide you with a better experience. Sincerely, Hotel Management
1.0分
独自旅行
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Didn’t feel safe even though it’s across from police. Lots of construction types here or families that live in the hotel not the vibe for a single female traveler at all. The room kitchen part was dirty. Microwave full of dirty food. Fridge top and front were dirty. It’s old and not as nice as photos. I walked in, looked at my room and I went down and canceled my reservation. They said breakfast is included but it’s a bag with a muffin/fruit. Maybe fine for low budget but not worth $175+a night!
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酒店回复: Dear SpotTVMom, Thank you for choosing our hotel during your recent visit to our area. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
5.0分
独自旅行
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This is not a luxury hotel, and travelers expecting a luxury hotel at these prices will be unreasonably disappointed. What do you get for the bargain prices this location offers? A secure pet-friendly room with a working electric stove, a decent microwave, a roomy refrigerator, a clean bathroom, a comfortable bed, and a nice selection of cable channels on a medium-sized tv. The location is close to the Long Beach Airport and centrally located for Orange County, Los Angeles, and Long Beach tourist attractions and business meetings. The management and staff are professional and run a tight ship, and yet are genuinely committed to making your stay as pleasant as possible. Special kudos to Purple, who made a special effort (without my request, btw) with her manager to address some very minor issues with results far beyond expectations. I checked in on xmas eve afternoon and checked out a few days after the new year during a stressful and challenging time in my life. Everyone here made it so much easier to get through, and I will always be grateful.
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酒店回复: Dear mikedY2897YC, Thank you for taking the time to share your detailed review. We are genuinely pleased by your kind words and delighted to have played a positive role during a challenging time for you. It warms our hearts to know that our team, especially Purple, went above and beyond to make your stay memorable. Your recognition of our commitment to hospitality means the world to us, and it's great to learn that our prime location and kitchenette features added to your convenience. We appreciate your understanding of our accommodations and reasonable rates. We loved having you as our guest at Extended Stay America, and it would be an absolute pleasure to welcome you back in the future for more fulfilling visits. Sincerely, Hotel Management
1.0分
情侣出游
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Don’t pick this hotel . It was 10 dollars cheaper than the hotel across the street. Big mistake, has kitchen. No table or chairs. No closet but big rack to hang clothes. No hangers. Tiny bar of soap. No shampoo. Called front desk and person who answers says i can’t hear you something is wrong with your phone. I said it is your phone not mine. Then I ask if there i supposed to be shampoo? She says no. But she has two left if I come down I can get one. No shampoo???? Never heard of not having shampoo in a hotel. Dirty bathtub. Whole floor smelled like onion and pot. Stay away.
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酒店回复: Dear corald649, We sincerely apologize for the disappointing experience you had during your stay with us. Your feedback is valuable, and I regret that we fell short of meeting your expectations. We are taking immediate steps to address the issues you highlighted, such as the lack of amenities and cleanliness concerns. This is not indicative of our usual standards, and we appreciate you bringing it to our attention. We understand the importance of a comfortable stay, and we're committed to making improvements. If your travels bring you back to the area, we'd appreciate another opportunity to provide you with a better experience. Sincerely, Hotel Management
5.0分
其他
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The best part of this stay was the check in process!! Purple at the front desk was amazing! Would definitely recommend! She made the check in process was quick and smooth! Very kind and understanding! The rooms were also nice and spacious! Great time!
房间和员工都超棒。但地理位置有点糟糕，周围什么都没有。
工作人员很友好，我们住了一个星期，体验非常棒。
Tons of dead and alive bugs/roaches in the room. Whole hotel smelled like garbage. Room was very large but that’s about the only plus. Parking was free and there was a lot of it but if you parked in the back you couldn’t enter from the back. You had to walk all the way around to the front
The worst two nights I’ve ever been in a hotel. Some noises or banging and squeeking noises coming from the rooof top , supposedly a non-smoking but it smells like a cigarette smoke chamber (second hand smoke), either it get hot or cold inside while Im sleeping.The sink and shower tub drainage doesn’t drain well. They also need to clarify about free breakfast …its just a free coffee not breakfast. This is not a recommendable Hotel nor I will not give not even a star
Stayed the night before flying out in the morning. We rented two rooms. They put us in rooms facing “The Grand Event Center” that was having a wedding concert. They played loud drums til 2 am, 30 feet from our window. Not a fantastic experience.
BEWARE of loud Club next door that is open late light weekends. I would guess 12-1a for closing. This place is a No frills place to lay your head. Front desk did accommodate early arrival, but it came with a $60 fee. It would have been free, if I waited will noon, but I was exhausted, so I paid. My first room choice on the third floor had pest control issues and wasn't clean. I was moved to second floor and the room was just right. I would suggest that the front desk do quality control on their rooms, due to inconsistency in room cleanliness. I didn't get a suite, but room still came with kitchenette. There wasn't any pool or workout gym, or even small conference room/business center. I should have been compensated for a suite or no fee... hmm. This place gets full on a Friday night, so the pricing is snagging folks. Again....BEWARE of loud music Bar/Club next door that is open late light till about 12a-1a.
Didn’t feel safe even though it’s across from police. Lots of construction types here or families that live in the hotel not the vibe for a single female traveler at all. The room kitchen part was dirty. Microwave full of dirty food. Fridge top and front were dirty. It’s old and not as nice as photos. I walked in, looked at my room and I went down and canceled my reservation. They said breakfast is included but it’s a bag with a muffin/fruit. Maybe fine for low budget but not worth $175+a night!
This is not a luxury hotel, and travelers expecting a luxury hotel at these prices will be unreasonably disappointed. What do you get for the bargain prices this location offers? A secure pet-friendly room with a working electric stove, a decent microwave, a roomy refrigerator, a clean bathroom, a comfortable bed, and a nice selection of cable channels on a medium-sized tv. The location is close to the Long Beach Airport and centrally located for Orange County, Los Angeles, and Long Beach tourist attractions and business meetings. The management and staff are professional and run a tight ship, and yet are genuinely committed to making your stay as pleasant as possible. Special kudos to Purple, who made a special effort (without my request, btw) with her manager to address some very minor issues with results far beyond expectations. I checked in on xmas eve afternoon and checked out a few days after the new year during a stressful and challenging time in my life. Everyone here made it so much easier to get through, and I will always be grateful.
Don’t pick this hotel . It was 10 dollars cheaper than the hotel across the street. Big mistake, has kitchen. No table or chairs. No closet but big rack to hang clothes. No hangers. Tiny bar of soap. No shampoo. Called front desk and person who answers says i can’t hear you something is wrong with your phone. I said it is your phone not mine. Then I ask if there i supposed to be shampoo? She says no. But she has two left if I come down I can get one. No shampoo???? Never heard of not having shampoo in a hotel. Dirty bathtub. Whole floor smelled like onion and pot. Stay away.
The best part of this stay was the check in process!! Purple at the front desk was amazing! Would definitely recommend! She made the check in process was quick and smooth! Very kind and understanding! The rooms were also nice and spacious! Great time!