酒店回复: Dear Rebecca,Thank you for taking the time to share your experience following your stay at the Red Roof Inn Chattanooga – Hamilton Place. We are delighted to hear that you had an amazing stay and that you found newly remodeled room to your satisfaction, the cleanliness of your room suiting your standards and the exceptional service provided by our team, which resulted in your perfect score. Your kind words are truly appreciated and serve as a great source of motivation for us to continue delivering top-notch hospitality.At Red Roof, we value your loyalty and look forward to welcoming you back for another memorable stay in the future.Sincerely,MarieoRed Roof Management RediResponse Specialist
酒店回复: Dear Angela,The staff at the Red Roof Inn Chattanooga – Hamilton Place are disappointed to see your low scoring indicating an unpleasant stay. You indicated the bathroom door was faulty, the remote was broken and the room looked unclean. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
酒店回复: Dear Laura, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chattanooga - Hamilton Place. It's great to see that we earned your 6/10 score. However, I sincerely apologize for the dysfunctional air conditioner and all the other highlighted issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, KamariaRed Roof Management RediResponse Specialist
附近餐厅很多，但WiFi信号很差。
房间非常干净，而且是新装修的。
酒店房间是新装修的，很干净，感觉就像五星级酒店一样。
个人觉得一切都可以
房间干净现代。我依赖轮椅出行。空间宽敞，方便活动。浴室配备了无障碍淋浴，与广告宣传完全一致。床很舒服。床头柜有多种电子设备充电接口。唯一的问题是水槽下方有一个架子，我无法滚到下面，但仍然可以使用，只是略微不便。停车场状况良好，房间门外就有无障碍停车位。
一位单身老年女性，带着两只毛茸茸的宝宝，开着一辆U-Haul卡车，拖着一辆拖车，半夜抵达，疲惫不堪，一天下来感到疲惫不堪。前台的一位友好小伙子热情地接待了我。我有点担心卡车和拖车该停哪儿，好在最后停在了我家门前。光线充足，安全可靠！房间非常干净，而且是新装修的。床很舒服！除了高速公路的噪音，我的住宿体验非常完美！强烈推荐！
房屋与描述不符。浴室门只能打开一部分，而且费了好大劲才打开。电视无法正常工作，遥控器也坏了。数字电视盒花了十分钟才加载完毕，终于可以播放频道了。房间很脏，看起来很脏，但表面上看起来很干净。
超棒的体验！
工作人员超级友好，房间也很干净。如果你只是想找个地方住，不需要那些价格更高的酒店所推销的额外服务，那么这里的价格是我在查塔努加地区找到的最便宜的。这里靠近汉密尔顿广场，靠近一条主干道，环境也非常安静。
不是8.4分的酒店
我不明白这家酒店怎么会有8.4分的评分。我通常不写任何评论，但我想尽量避免别人上当受骗。我们晚上11点左右入住。入住手续很简单，夜间值班的前台人员人很好。走进房间，一股浓重的气味扑鼻而来，有点像除臭剂和尿液的味道。开灯后，我们首先看到的是一只蟑螂。把它打死了。去了趟洗手间，又发现了两只。那天晚上大概打死了5只。太晚了，没法找酒店，想到不能退款，我们就上床睡觉了。墙壁和窗户很薄，隔音效果不好，什么都能听到。邻居在电话里和别人争吵，摩托车赛跑的声音，狗叫声。醒来时发现一只蟑螂爬过我的胳膊。我们只带了少量必需品，离开前把所有东西都抖了出来。不小心把我的热水壶放在外面，发现一只蟑螂在里面游来游去。我住了两晚，几乎没怎么睡，因为怕虫子爬到我身上。味道一直没好转。我下楼时，房间里和大堂里都没有咖啡。退房时我正想和前台人员沟通，但她正在打电话，我几乎没听到她任何声音。虽然每晚只有60英镑，但8.4的评分，你肯定不希望在有虫子的情况下入睡。
房间里的空调无法工作，前台只是让我们不断地重置插头，当时正下着暴风雨，电闪雷鸣，但房间满足了我们的需要，那就是把高速公路上的屋顶从暴风雨中移开。