酒店回复: vielen Dank für Ihre positive Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren und den kleinen Balkon zur Straße genießen konnten. Wir sind stolz darauf, in der Nähe von Restaurants, der Einkaufsstraße und dem Meer gelegen zu sein, um unseren Gästen eine bequeme und angenehme Erfahrung zu bieten. Es ist schön zu wissen, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen einen noch besseren Aufenthalt zu bieten.
We like to stay here because it's close to the cruise terminal. Easy to get in and out. Nice rooms and everyone is nice.
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酒店回复: Thank you so much for your outstanding 10-star review! We are delighted to hear that you enjoy staying with us, especially due to our convenient location near the cruise terminal. It’s wonderful to know that our easy access makes your travels smoother.We take great pride in providing nice rooms and a welcoming atmosphere, and your kind words about our staff truly mean a lot to us. It’s our goal to ensure every guest feels comfortable and valued during their stay.We look forward to welcoming you back for your next visit!
5.0分
其他
Shaun was very welcoming. He created a genuine connection with me. The room was extremely clean and quiet.
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酒店回复: Thank you for your wonderful review! We are thrilled to hear that Shaun made such a positive impact during your stay. Creating genuine connections with our guests is something we deeply value, and it’s great to know that Shaun embodied this spirit.We also appreciate your kind words about the cleanliness and tranquility of your room. Maintaining a serene and spotless environment is a priority for us, and your feedback reassures us that we are on the right track.We look forward to welcoming you back on your next visit to Long Beach!
2.0分
情侣出游
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We were never told about there being a breakfast so we just went to the breakfast bar downstairs. It could have been a little cleaner in the room. My feet felt gritty underneath when walking on the floor. Also none of the water was hot it was all cold water so we couldn't take hot showers. When I asked about any compensation he just told me to email the manager.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Travelodge by Wyndham Long Beach Convention Center. We sincerely appreciate your input, as it helps us improve our services.I apologize for the inconvenience you experienced regarding the breakfast information. We strive to ensure that all our guests are well-informed about our amenities, and I regret that this was not communicated effectively during your stay. We will work on enhancing our communication to prevent this in the future.I’m also sorry to hear about the cleanliness of your room and the water temperature issues you encountered. Cleanliness is a top priority for us, and I understand how uncomfortable it can be to find the floor gritty. Additionally, we will investigate the hot water situation to ensure this does not happen again.Regarding your inquiry about compensation, I apologize for any frustration caused by the response you received. We value your concerns and want to address them appropriately.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, where we can provide you with the experience you expect and deserve.
位置挺好，离海滩很近，汽车旅馆，价格也算可以。附近有很多饭馆，边上还有一家vons超市。如果不提出要求，是不提供房间打扫服务的。
酒店地理位置优越（靠近Vons超市，离会展中心也不远）。但房间设施非常基本，客房服务几乎没有。房间里的空调噪音巨大。床单、枕头和床垫都很脏。前台小哥人很好——但很明显这家酒店经营得很拮据。我没在长滩附近住过，但估计花同样的钱应该能找到更好的选择。
酒店本身环境一般，但地理位置绝佳。我们住的禁烟房有点潮湿，还有若有若无的烟味。马桶冲了一次就坏了，但他们立刻给我们换了一间同等房型。浴室很小，而且感觉像永久性污渍。不过至少停车位充足，而且每晚只需5美元。我觉得如果预算有限又比较大胆的旅客，我会推荐这里。
我住的第一个房间地板上有活蛆，后来他们给我换到另一个房间，里面居然有蟑螂，连句道歉都没有。这太过分了。
房间还可以。但是我们房间的门把手坏了，每次开门都得自己修。而且浴室里还有只蟑螂。
房间很干净，有一个面向街道的小阳台。靠近餐厅、购物街和大海。我们非常满意。
早餐是在附近一家咖啡馆吃的，味道不错。
We like to stay here because it's close to the cruise terminal. Easy to get in and out. Nice rooms and everyone is nice.
Shaun was very welcoming. He created a genuine connection with me. The room was extremely clean and quiet.
We were never told about there being a breakfast so we just went to the breakfast bar downstairs. It could have been a little cleaner in the room. My feet felt gritty underneath when walking on the floor. Also none of the water was hot it was all cold water so we couldn't take hot showers. When I asked about any compensation he just told me to email the manager.