酒店回复: vielen Dank für Ihre positive Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren und den kleinen Balkon zur Straße genießen konnten. Wir sind stolz darauf, in der Nähe von Restaurants, der Einkaufsstraße und dem Meer gelegen zu sein, um unseren Gästen eine bequeme und angenehme Erfahrung zu bieten. Es ist schön zu wissen, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen einen noch besseren Aufenthalt zu bieten.
2.0分
情侣出游
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We were never told about there being a breakfast so we just went to the breakfast bar downstairs. It could have been a little cleaner in the room. My feet felt gritty underneath when walking on the floor. Also none of the water was hot it was all cold water so we couldn't take hot showers. When I asked about any compensation he just told me to email the manager.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Travelodge by Wyndham Long Beach Convention Center. We sincerely appreciate your input, as it helps us improve our services.I apologize for the inconvenience you experienced regarding the breakfast information. We strive to ensure that all our guests are well-informed about our amenities, and I regret that this was not communicated effectively during your stay. We will work on enhancing our communication to prevent this in the future.I’m also sorry to hear about the cleanliness of your room and the water temperature issues you encountered. Cleanliness is a top priority for us, and I understand how uncomfortable it can be to find the floor gritty. Additionally, we will investigate the hot water situation to ensure this does not happen again.Regarding your inquiry about compensation, I apologize for any frustration caused by the response you received. We value your concerns and want to address them appropriately.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, where we can provide you with the experience you expect and deserve.
2.0分
情侣出游
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The first room we walked into smelt like sewage. We spoke to the front desk about it and he informed us that the smell was the room being sprayed for insects earlier that day… luckily he was nice enough to switch us to another room.
The next room smelt much better, but still had that smell. Later that night we go to shower around 9:30pm, NO hot water. After quickly showering in cold water, we go to hop in bed and there’s bed stains everywhere… sure the sheets were (maybe) cleaned, but there was stains everywhere. We tried calling the front desk but the phone wasn’t working. Whatever, we slept. Only here 1 night to catch our cruise.
ONLY reason I gave this 2 stars and not 1 star is the front desk guy Shawn. He was awesome. Nicest guy, very helpful and understanding. But ya, pay the extra $100/night and go somewhere else….
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the initial room's odor and the subsequent challenges you faced with hot water and bed cleanliness. Your experience is not reflective of the standards we strive to maintain, and we appreciate your understanding in bringing these matters to our attention.We are glad to hear that Shawn at the front desk was able to assist you and provide a positive interaction during your stay. Our team is committed to ensuring our guests have a pleasant experience, and your kind words about Shawn will certainly be shared with him.While we understand that your stay did not meet your expectations, we hope that you were still able to enjoy your time in Long Beach and have a wonderful cruise. Your feedback is valuable to us as we continuously work on improving our services.
5.0分
家庭亲子
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Staff was very friendly. Room was clean and good parking. Restaurant was next store. Good food but it wasn’t free. Property was in the center of the downtown area. We were 4 minutes from our Carnival cruise ship.
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酒店回复: Thank you for your fantastic 10-star review! We are delighted to hear that you found our staff to be friendly and that your room was clean, as we take great pride in providing a welcoming atmosphere for our guests. It's wonderful that you enjoyed the convenience of our location, especially being just minutes away from your Carnival cruise ship and having a restaurant nearby with good food. We appreciate you highlighting the parking availability as well. Your feedback means a lot to us, and we hope to welcome you back during your next visit to Long Beach!
1.0分
其他
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Just before bed found out the shower had no hot water and poor pressure. Tried to call the front but the phone had no cord. Walked to front and no one would answer. Called travel lodge 800 number, they tried multiple times and weren't getting an answer from front. Ended up losing a bunch of sleep before I was finally able to switch rooms. Bad night.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding the hot water and pressure in your shower. We understand how frustrating it can be to deal with such issues, especially when you are trying to unwind for the night.We also regret that you were unable to reach our front desk staff promptly and that your attempts to resolve the situation were met with challenges. This is certainly not the standard of service we strive to provide, and your feedback will help us address these concerns to improve our guest experience.We appreciate your patience during this situation and hope that your switch to another room provided some relief. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.
5.0分
家庭亲子
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We booked this room because we needed to come one day early to get on a cruise out of Long Beach pier. For the money it was very convenient. We were able to park at the hotel for a fee ($15) and then walk everywhere. We walked down to the beach where we could see queen mary and the cruise ship. I would stay here again.
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酒店回复: Thank you for taking the time to share your wonderful experience at Travelodge by Wyndham Long Beach Convention Center! We are delighted to hear that our hotel served as a convenient base for your pre-cruise stay. It’s great to know that you found our location ideal for exploring the area, particularly with the short walk to the beach and the beautiful views of the Queen Mary and the cruise ship.We appreciate your feedback regarding our parking option, as we strive to offer a hassle-free experience for our guests. We would be thrilled to welcome you back on your next visit to Long Beach!
位置挺好，离海滩很近，汽车旅馆，价格也算可以。附近有很多饭馆，边上还有一家vons超市。如果不提出要求，是不提供房间打扫服务的。
酒店地理位置优越（靠近Vons超市，离会展中心也不远）。但房间设施非常基本，客房服务几乎没有。房间里的空调噪音巨大。床单、枕头和床垫都很脏。前台小哥人很好——但很明显这家酒店经营得很拮据。我没在长滩附近住过，但估计花同样的钱应该能找到更好的选择。
酒店本身环境一般，但地理位置绝佳。我们住的禁烟房有点潮湿，还有若有若无的烟味。马桶冲了一次就坏了，但他们立刻给我们换了一间同等房型。浴室很小，而且感觉像永久性污渍。不过至少停车位充足，而且每晚只需5美元。我觉得如果预算有限又比较大胆的旅客，我会推荐这里。
我住的第一个房间地板上有活蛆，后来他们给我换到另一个房间，里面居然有蟑螂，连句道歉都没有。这太过分了。
房间很干净，有一个面向街道的小阳台。靠近餐厅、购物街和大海。我们非常满意。
We were never told about there being a breakfast so we just went to the breakfast bar downstairs. It could have been a little cleaner in the room. My feet felt gritty underneath when walking on the floor. Also none of the water was hot it was all cold water so we couldn't take hot showers. When I asked about any compensation he just told me to email the manager.
The first room we walked into smelt like sewage. We spoke to the front desk about it and he informed us that the smell was the room being sprayed for insects earlier that day… luckily he was nice enough to switch us to another room.
The next room smelt much better, but still had that smell. Later that night we go to shower around 9:30pm, NO hot water. After quickly showering in cold water, we go to hop in bed and there’s bed stains everywhere… sure the sheets were (maybe) cleaned, but there was stains everywhere. We tried calling the front desk but the phone wasn’t working. Whatever, we slept. Only here 1 night to catch our cruise.
ONLY reason I gave this 2 stars and not 1 star is the front desk guy Shawn. He was awesome. Nicest guy, very helpful and understanding. But ya, pay the extra $100/night and go somewhere else….
Staff was very friendly. Room was clean and good parking. Restaurant was next store. Good food but it wasn’t free. Property was in the center of the downtown area. We were 4 minutes from our Carnival cruise ship.
Just before bed found out the shower had no hot water and poor pressure. Tried to call the front but the phone had no cord. Walked to front and no one would answer. Called travel lodge 800 number, they tried multiple times and weren't getting an answer from front. Ended up losing a bunch of sleep before I was finally able to switch rooms. Bad night.
We booked this room because we needed to come one day early to get on a cruise out of Long Beach pier. For the money it was very convenient. We were able to park at the hotel for a fee ($15) and then walk everywhere. We walked down to the beach where we could see queen mary and the cruise ship. I would stay here again.