Left after I saw the room I went back to front desk and gave her key back … now trying to get refund lol
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酒店回复: Thank you for your feedback. We're very sorry to hear that your experience with us was disappointing, and that you felt uncomfortable upon seeing the room.Your comfort and peace of mind are incredibly important to us, and we sincerely regret that we did not meet your expectations.We hope to have the opportunity to better serve you in the future.
1.0分
其他
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Do not stay here
Awful. First room smelled like cat urine, blood on the walls and furniture as well as some other unknown substance. They changed our room but that room had a stench of cat urine also with stains on the comforter and the bathroom smelled horrible. We will NEVER stay at another Quality inn. Unfortunately it was 10pm and our 10 year old needed sleep after a long day of travel.
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酒店回复: We sincerely apologize for the unacceptable conditions you experienced during your stay. The issues you described do not reflect our standards, and we are deeply concerned to hear about them. We have shared your comments with our housekeeping and maintenance teams for immediate corrective action.We understand your disappointment and regret that we were not able to provide the quality and comfort you expected. Your feedback is invaluable in helping us improve, and we hope you might give us another opportunity in the future to restore your trust.
2.0分
其他
Mold all over the shower bath area. Shade to cover the front window was tied up with a rag very old looking.
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of the bathroom and window covering, as this is not the standard we strive to provide. Your feedback has been shared with our maintenance and housekeeping teams so these issues can be addressed promptly.
3.0分
其他
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Everyone was nice, breakfast was not much. Room was old and needed ducting and old with repairs needed, but beds were comfy and I had ac.
For the most part it was quiet. And the stay was decent.
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酒店回复: Thank you for your review. We’re glad to hear you found our team friendly, enjoyed a comfortable bed, and had a peaceful stay. We appreciate your feedback on the breakfast and room condition, and will take it into consideration as we work on updates and improvements to enhance the guest experience.
5.0分
其他
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Great stay
It was perfect for a one-night stay. The only issue we had was that the bathroom door did not close all the way due to it being swelled up from the humidity. The pool looked nice but we could not utilize it as we arrived very late. The lady at the front desk greeted us with a smile and we saw her again later and she told us to have safe travels. I really couldn't say anything bad about the place.
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酒店回复: Thank you so much for your kind review! We're glad to hear that your stay was comfortable and that our front desk team made a positive impression. We truly appreciate you bringing the issue with the bathroom door to our attention. We’ll be sure to look into that and address it promptly. It’s great to know you found the property welcoming, even if your visit was short. We hope you'll have the chance to stay with us again and enjoy the pool next time. Safe travels!
5.0分
其他
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Great experience
When we check-in the lady at the desk was absolutely the nicest person we met at a hotel on our trip. She was pleasantly accommodating and helpful. We was able to get our room right in front of the pool like we wanted. She brought free towels and rags to our room and made sure we knew she was there to assist us in whatever we needed. We are planning on coming back to the area in a couple weeks and will be staying at this hotel.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that our front desk team member made such a positive impression on your stay, and we'll be sure to pass along your compliments to her. It’s wonderful that you got the room location you wanted and that our service helped make your visit more enjoyable. We truly appreciate your feedback and are excited to welcome you back in a couple of weeks. Safe travels until then!
4.0分
商务出差
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Rooms were big n well furnished
Location good. Close to restaurant. Gas stn. Hwy
Daily room service
Coffee always available
Good bkfst
Needs
Microwave in lobby
Lobby should be open to residents 24x7
Loveseat dirty. Should replace
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酒店回复: Thank you for taking the time to share your experience with us! We're so glad you enjoyed our spacious, well-furnished rooms, convenient location, daily room service, and complimentary coffee and breakfast.We appreciate your suggestions regarding the addition of a microwave in the lobby and 24/7 lobby access for guests. Your feedback helps us improve, and we’ll certainly keep this in mind moving forward.Regarding the loveseat, we’re pleased to inform you that all couches were replaced just two days ago to ensure a fresher and more comfortable experience for our guests.We hope to welcome you back soon and provide an even better stay next time!
3.0分
其他
The bed was comfortable and the shower was hot and good water pressure. Everything was dirty and very worn out.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and appreciated the hot shower with good water pressure. However, we're truly sorry to learn that the cleanliness and condition of the property did not meet your expectations. Your comments are very important to us, and we will be addressing these issues with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to offer you a better experience in the future.
床很舒服。房间可以再干净些。
舒适的中途停留
舒适的设施和宜人的清洁度
Scary place
Left after I saw the room I went back to front desk and gave her key back … now trying to get refund lol
Do not stay here
Awful. First room smelled like cat urine, blood on the walls and furniture as well as some other unknown substance. They changed our room but that room had a stench of cat urine also with stains on the comforter and the bathroom smelled horrible. We will NEVER stay at another Quality inn. Unfortunately it was 10pm and our 10 year old needed sleep after a long day of travel.
Mold all over the shower bath area. Shade to cover the front window was tied up with a rag very old looking.
Everyone was nice, breakfast was not much. Room was old and needed ducting and old with repairs needed, but beds were comfy and I had ac.
For the most part it was quiet. And the stay was decent.
Great stay
It was perfect for a one-night stay. The only issue we had was that the bathroom door did not close all the way due to it being swelled up from the humidity. The pool looked nice but we could not utilize it as we arrived very late. The lady at the front desk greeted us with a smile and we saw her again later and she told us to have safe travels. I really couldn't say anything bad about the place.
Great experience
When we check-in the lady at the desk was absolutely the nicest person we met at a hotel on our trip. She was pleasantly accommodating and helpful. We was able to get our room right in front of the pool like we wanted. She brought free towels and rags to our room and made sure we knew she was there to assist us in whatever we needed. We are planning on coming back to the area in a couple weeks and will be staying at this hotel.
Rooms were big n well furnished
Location good. Close to restaurant. Gas stn. Hwy
Daily room service
Coffee always available
Good bkfst
Needs
Microwave in lobby
Lobby should be open to residents 24x7
Loveseat dirty. Should replace
The bed was comfortable and the shower was hot and good water pressure. Everything was dirty and very worn out.