酒店回复: Thank you so much for your glowing review and for sharing your experience! We're delighted to hear that Ashley made such a positive impact on your stay. It's always our aim to go above and beyond for our guests, especially in challenging situations. We'll be sure to pass on your kind words to Ashley—she'll be thrilled to know she made a difference.We hope to welcome you back soon!Stay warm and safe.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: reply to guest review for 5 out 5 and okAbsolutely! Here’s a warm and appreciative way to respond to a guest review with 5 out of 5 stars:Dear [Guest's Name],Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had an excellent stay and that everything was to your satisfaction.Your kind words and perfect rating mean a lot to us. It's guests like you who motivate us to strive for excellence every day. We are delighted that you found our services and amenities to your liking, and we can't wait to welcome you back for another fantastic stay.If there's anything specific you enjoyed or any suggestions you might have for us, please feel free to share. We always value feedback from our guests.Thank you once again for your generous review, and we look forward to hosting you again soon!
1.0分
情侣出游
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This is a hotel to stay away from! My husband and I had this hotel booked for months. When we arrived, the door was locked and nobody was answering the phone. We called the customer service phone number and found out the hotel is currently closed. We had to scramble to find another hotel.
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酒店回复: Thank you for sharing your experience, and we’re truly sorry for the distress and inconvenience you faced. We understand how frustrating it must have been to arrive at a hotel you’d booked months in advance, only to find it closed without prior notice.Unfortunately, the property suffered a fire incident approximately 2–3 months ago, and has since been undergoing extensive renovations to ensure safety and restore quality. We deeply regret that this information wasn’t communicated clearly ahead of your arrival, and we sincerely apologize for the disruption it caused to your travel plans.Your feedback is incredibly important, and we’re taking steps to improve communication during such unexpected situations. We hope to welcome you back once renovations are complete and the hotel is ready to offer the experience you originally planned for.
1.0分
家庭亲子
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We had booked this hotel but apparently the week before they had a fire and did not notify ******* customers that it was closed. Poor customer relations. We arrived late at night and were discouraged. ******* did find us another place at no extra charge but was discouraging. Did give a funny story to tell to our families after we had a good nights sleep in the new hotel.
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酒店回复: We sincerely apologize for the inconvenience and disappointment you experienced during your visit. The unforeseen circumstances surrounding the temporary closure of our hotel were truly unfortunate, and we regret that communication did not reach you in time.We appreciate your patience and are grateful that ******* was able to find you an alternative accommodation. While it was not the experience we had hoped to provide, we are relieved to hear that you eventually found comfort and even a story to share with your family.Your feedback is valuable to us, and we are working diligently to ensure that future guests receive timely updates in similar situations. We hope to welcome you back under much better circumstances in the future.
1.0分
商务出差
I pre paid for my room and arrived to a fire and was turned away and I’m still waiting for my refund.
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay. The unexpected situation was beyond our control, and we deeply regret that you were affected.Regarding your refund for the pre-paid charges, we kindly advise you to contact ******* directly, as they handle all payment and refund processes for pre-paid bookings made through their platform. We understand how frustrating this may be, and we truly appreciate your patience.If there’s anything else we can assist you with, please don’t hesitate to reach out.
1.0分
其他
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DO NOT BOOK THIS HOTEL! I made reservation on june 3 for June 4 and 5. Got to property June 4 to check in and hotel was closed. A cleanup worker came out and told me the hotel is closed. There was a fire there June 2 so no one can stay there! ********** app still taking reservations! BAD BUSINESS!
1.0分
其他
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We arrived at the hotel at 12:30 am from a midnight flight and were told that our room was not available. They had problems and as we arrived late they had given our room to someone else. Had too go to 2 more hotels before we found a place for the night. Have tried the hotel to see whether they offer some compensation other than a refund but have never got a hold of the manager. Looked like a nice hotel but the service was unsatisfactory to say the least.
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酒店回复: We sincerely regret the inconvenience you experienced upon arrival and understand how frustrating this situation must have been.Also our records did not indicate any prior information for late arrival time for your reservation, which limited our ability to hold the room past a certain point. We apologize for any miscommunication and truly regret the difficulty you faced in securing alternate accommodations.We appreciate your feedback and will use it to improve our service.
1.0分
其他
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Got overcharged 25$ us, room had a strong chemical smell, tv didn’t work, breakfast was mystery meat and wet eggs. Sketchy people lingering about. Not worth the low price. Can’t get in touch with anyone at front feet to get money back.
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酒店回复: Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations, and we truly appreciate you bringing these concerns to our attention.Regarding the $25 charge, this was a security deposit, which has been refunded upon checkout. The refunded amount will be credited to your card within 5-7 working days. We apologize for any confusion and appreciate your patience.We take your concerns seriously and are actively reviewing the room conditions, breakfast quality, and overall guest experience to ensure improvements are made. Your feedback is invaluable in helping us enhance our services.If there is anything further we can assist you with, please do not hesitate to reach out directly.
1.0分
其他
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The beds were terrible, very soft, no support and obviously needed changing. Did not allow for a good nights sleep. Hotel receptionist was scruffy in appearance and unfriendly.
Hotel overall was absolutely fine, just need new beds and a smarter receptionist!
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酒店回复: Thank you for your feedback. We're sorry to hear that the bed quality and service at the front desk did not meet your expectations. A restful night's sleep and a welcoming atmosphere are essential, and we take your concerns seriously. We appreciate your honesty and will be reviewing these issues to ensure improvements are made. We're glad to hear that you found the overall hotel to be fine, and we hope to make your next stay a much better experience. Please feel free to reach out to us directly if you have any additional feedback.
3.0分
其他
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Just okay. The hotel appeared clean and we appreciated ‘no carpet’ in the room. The beds were comfortable and the bedding in good condition.
The bathroom wall had been repaired near the tissue holder and had not been repainted or papered. A portion of the drapery valance was detached and hanging.
The furnishings are of low quality and could be nicer for the room price we paid.
We did not eat breakfast at the hotel since we were joining family at a local restaurant. My wife checked out the options and said they were nothing to be excited about.
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that you found the hotel clean and appreciated the flooring choice, as well as the comfort of the beds. We regret, however, that certain aspects of the room did not meet your expectations. Your comments about furnishings and maintenance are valuable, and we are reviewing these details to improve the experience for our guests. We also appreciate your thoughts on breakfast and will take them into consideration as we continue to enhance our offerings. Your input helps us grow, and we hope to welcome you back for an even better stay in the future.
Ashley 太棒了 ☺️
我只想再次感谢前台的 Ashley。她非常友善和乐于助人！周五晚上我开车经过糟糕的道路后才抵达，我的手机充电器坏了，我的手机几乎没电了。周六我没有时间去买一个，因为我需要很早到达迈诺特穹顶。请注意，外面是 -40 度！！！她让我在前台后面给手机充电。我非常感激她！！
好的
This is a hotel to stay away from! My husband and I had this hotel booked for months. When we arrived, the door was locked and nobody was answering the phone. We called the customer service phone number and found out the hotel is currently closed. We had to scramble to find another hotel.
We had booked this hotel but apparently the week before they had a fire and did not notify ******* customers that it was closed. Poor customer relations. We arrived late at night and were discouraged. ******* did find us another place at no extra charge but was discouraging. Did give a funny story to tell to our families after we had a good nights sleep in the new hotel.
I pre paid for my room and arrived to a fire and was turned away and I’m still waiting for my refund.
DO NOT BOOK THIS HOTEL! I made reservation on june 3 for June 4 and 5. Got to property June 4 to check in and hotel was closed. A cleanup worker came out and told me the hotel is closed. There was a fire there June 2 so no one can stay there! ********** app still taking reservations! BAD BUSINESS!
We arrived at the hotel at 12:30 am from a midnight flight and were told that our room was not available. They had problems and as we arrived late they had given our room to someone else. Had too go to 2 more hotels before we found a place for the night. Have tried the hotel to see whether they offer some compensation other than a refund but have never got a hold of the manager. Looked like a nice hotel but the service was unsatisfactory to say the least.
Got overcharged 25$ us, room had a strong chemical smell, tv didn’t work, breakfast was mystery meat and wet eggs. Sketchy people lingering about. Not worth the low price. Can’t get in touch with anyone at front feet to get money back.
The beds were terrible, very soft, no support and obviously needed changing. Did not allow for a good nights sleep. Hotel receptionist was scruffy in appearance and unfriendly.
Hotel overall was absolutely fine, just need new beds and a smarter receptionist!
Just okay. The hotel appeared clean and we appreciated ‘no carpet’ in the room. The beds were comfortable and the bedding in good condition.
The bathroom wall had been repaired near the tissue holder and had not been repainted or papered. A portion of the drapery valance was detached and hanging.
The furnishings are of low quality and could be nicer for the room price we paid.
We did not eat breakfast at the hotel since we were joining family at a local restaurant. My wife checked out the options and said they were nothing to be excited about.