Staff was friendly. Room was extremely small. Pool was closed and didn’t sound like it would be opened anytime in the near future.
2.0分
家庭亲子
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Our stay was disappointing to say the least. With so much competition in the city, you’d think they’d do better! As a Wyndham property, we were surprised at the overall poor quality and attitude.
The room was sub par. Overall rundown and not the cleanest. Hair in the shower and blood on the edge of the toilet bowl.
The breakfast was sparse. I asked about it and was told that because they have so many oil field workers staying there, they offer them a grab and go breakfast, so the in-house breakfast is the bare minimum. They did not offer the bagged breakfast to us and I’m not sure why. We spent money to go out for breakfast.
Bottom line - We wouldn’t stay there again.
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酒店回复: Thank you for sharing your feedback. I’m very sorry your stay didn’t meet expectations. I’d like to clarify a misunderstanding about our breakfast—while we do not offer a bagged breakfast, our front desk may have described it as “grab and go” because many guests, including those traveling for work, often take breakfast items to go. I apologize if this caused any confusion.I’m also concerned about the cleanliness issues you mentioned. This is not the standard we aim for, and I will be addressing it with our housekeeping team.We truly appreciate your comments, as they help us improve.
5.0分
商务出差
Room was great. Hotel was excellent as usual. The star of the show is Haile. She's the G.O.A.T. for front desk reps. Every hotel needs a Haile.
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酒店回复: Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed your room and that your stay at Microtel Inn & Suites by Wyndham Minot lived up to your expectations. Hearing that Haile made such a positive impact truly makes our day — she is an incredible member of our team, and we’re lucky to have her. I’ll be sure to pass along your kind words; they mean a lot.We appreciate you choosing to stay with us and look forward to welcoming you back again soon!
4.0分
其他
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I’m a little disappointed. The property is average. Pool and spa are closed. We weren’t advised of this until we checked in. Would have stayed elsewhere if we knew that.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear about your disappointment, especially regarding the pool and spa closures. I completely understand how frustrating it must have been to learn about this only upon arrival, and I apologize for the inconvenience this caused.While the closure information was posted, the placement on some third-party booking sites — including ******* — was not as clear or prominent as we would have hoped. We’re actively working to improve this so that all guests are fully informed before booking.Your comments are invaluable, and I appreciate you bringing this to our attention. I hope we’ll have the chance to provide you with a smoother and more enjoyable stay in the future.
2.0分
其他
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Pool and hot tub out of service. Toilet ran constantly...got snow and they did ice their sidewalks til late. All 3 suitcase trolleys broken. "Free breakfast"..no eggs ..no sausage just 1 kind of very small pastries and pancakes to make yourself.
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酒店回复: Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your stay, and I understand how frustrating this must have been.Regarding breakfast, while our offerings do meet the Microtel brand requirements, I apologize that they did not meet your expectations. We will certainly review your comments with our team to ensure we are presenting everything as well as possible.I’m also sorry for the inconvenience caused by the pool and hot tub being out of service. The closure has been posted, but we unfortunately have no control over how this information is displayed on third-party booking sites. We are currently awaiting the necessary parts to complete the repairs and hope to have the area reopened as soon as possible.Additionally, I apologize for the maintenance issues you encountered, including the running toilet, the condition of the luggage carts, and the delay in clearing ice on the walkways. These are concerns we take seriously, and your feedback has been shared with our staff to ensure they are addressed promptly.Thank you again for bringing these matters to our attention. We appreciate your feedback and hope you will consider giving us another opportunity in the future.
5.0分
商务出差
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Always such friendly staff, clean room, and fly and go parking. It is starting to look a bit dated and could use some renovations, but for a quick night stay it's more than adequate. Would stay again!
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear that our friendly staff, clean rooms, and Fly & Go parking continue to make your stays enjoyable. We truly appreciate your comments regarding updates — guest feedback is invaluable as we plan for future improvements.We’re happy to know we remain a convenient and reliable choice for your quick stays, and we look forward to welcoming you back again soon!
5.0分
其他
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Clean, OK rooms. Was greatly disappointed the hot tub was not working and the reservation system did not indicate this. We rarely get to use one and look forward to the occasional stays with one. We did not down review check-in, but do not appreciated the lack of communication regarding hotel features.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our rooms clean, but we sincerely apologize for the disappointment regarding the hot tub. We understand how much guests look forward to amenities like this, and we’re truly sorry that it was unavailable during your stay.We also apologize for the lack of communication in the reservation system. Your comments are important, and we will work to ensure that amenity updates are communicated more clearly moving forward.We appreciate you giving us the opportunity to improve and hope we can welcome you back for a better experience next time.
5.0分
情侣出游
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It was disappointing the pool and hot tub was out of order. It was the main reason we picked this property. There should be a notice posted on ******* when amenities are not available as advertised. No discount was offered by the property for the inconvenience.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the disappointment regarding the pool and hot tub being out of order. We understand that these amenities can be a deciding factor when choosing a property, and I apologize that they were unavailable during your stay.We also regret that this information was not clearly communicated on *******. We are working with our partners to ensure amenity updates are accurately reflected so guests can make informed decisions. I apologize as well that we were unable to offer a resolution during your visit.Your comments are important to us, and we appreciate the opportunity to improve. We hope you’ll consider giving us another chance to provide a better experience in the future.
2.0分
其他
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Won't be staying here again.😒
Desperately needs a renovation. And not talking about the ones they did with silicone and galons of paint. Haha. Not even worth what I paid it. The best thing to do would be to take a bulldozer to it.
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酒店回复: Thank you for taking the time to share your candid feedback. I’m truly sorry to hear that your stay fell short of expectations. While your comments are difficult to read, they are important, and I appreciate you expressing them so openly.We recognize that some areas of the property are aging and in need of more substantial updates. Please know that we are actively reviewing our long-term improvement plans, and feedback like yours helps us prioritize what matters most to our guests.I’m sorry we did not provide the value or experience you were expecting, and I appreciate the opportunity to learn from your stay.
4.0分
其他
Room was fine, staff were helpful and the hotel was close to the highway and amenities.
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酒店回复: Thank you for sharing your feedback with us. I’m pleased to hear that you found your room comfortable, our team helpful, and our location convenient to the highway and nearby amenities. It’s great to know these aspects contributed positively to your stay.We appreciate you choosing our hotel and hope to welcome you back on your next visit to the area.
Staff was friendly. Room was extremely small. Pool was closed and didn’t sound like it would be opened anytime in the near future.
Our stay was disappointing to say the least. With so much competition in the city, you’d think they’d do better! As a Wyndham property, we were surprised at the overall poor quality and attitude.
The room was sub par. Overall rundown and not the cleanest. Hair in the shower and blood on the edge of the toilet bowl.
The breakfast was sparse. I asked about it and was told that because they have so many oil field workers staying there, they offer them a grab and go breakfast, so the in-house breakfast is the bare minimum. They did not offer the bagged breakfast to us and I’m not sure why. We spent money to go out for breakfast.
Bottom line - We wouldn’t stay there again.
Room was great. Hotel was excellent as usual. The star of the show is Haile. She's the G.O.A.T. for front desk reps. Every hotel needs a Haile.
I’m a little disappointed. The property is average. Pool and spa are closed. We weren’t advised of this until we checked in. Would have stayed elsewhere if we knew that.
Pool and hot tub out of service. Toilet ran constantly...got snow and they did ice their sidewalks til late. All 3 suitcase trolleys broken. "Free breakfast"..no eggs ..no sausage just 1 kind of very small pastries and pancakes to make yourself.
Always such friendly staff, clean room, and fly and go parking. It is starting to look a bit dated and could use some renovations, but for a quick night stay it's more than adequate. Would stay again!
Clean, OK rooms. Was greatly disappointed the hot tub was not working and the reservation system did not indicate this. We rarely get to use one and look forward to the occasional stays with one. We did not down review check-in, but do not appreciated the lack of communication regarding hotel features.
It was disappointing the pool and hot tub was out of order. It was the main reason we picked this property. There should be a notice posted on ******* when amenities are not available as advertised. No discount was offered by the property for the inconvenience.
Won't be staying here again.😒
Desperately needs a renovation. And not talking about the ones they did with silicone and galons of paint. Haha. Not even worth what I paid it. The best thing to do would be to take a bulldozer to it.
Room was fine, staff were helpful and the hotel was close to the highway and amenities.