We came to Minot for Hostfest so the hotel was close to the event and easy to get to. Breakfast was good and there was quite a bit of variety. Staff was very helpful!!
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us during Hostfest. Our location makes attending the event convenient, and I’m glad it worked well for your visit.It’s great to know you enjoyed the breakfast selection and that our team made a helpful and welcoming impression — I’ll be sure to share your kind words with them.We truly appreciate you choosing the Microtel Inn & Suites by Wyndham Minot and hope to welcome you back again soon.
2.0分
家庭亲子
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We were very disappointed in this location. Upon arrival we were informed the pool and hot tub were down for maintenance and were told “we should have known already.” I wouldn’t have booked if I had. They ran out of pancake mix on Friday morning. No one was around or at the desk to manage the breakfast area. Eventually another visitor tracked down a cleaning staff who searched for the desk clerk. She in turn threw a container of frozen pancakes on the top of the microwave and rudely told an elderly gentleman how to use the microwave if he wanted them. The remainder of the muffins and toast were extremely limited and not refilled/monitored. Throughout our 4 night stay, clerks were only at the desk in the evening. Otherwise you had to search. Sometimes there was a note where to find them but mostly not. Comforters were stained and the rooms were worn down. We opt not to stay at high end locations but simply want a location that has good service, clean and matches their description. This is not it.
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酒店回复: Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience did not meet expectations, and I appreciate you bringing these concerns to my attention. What you’ve described is far below the standards we expect from our team and the experience we want for our guests.First, I sincerely apologize for the pool and hot tub being out of service and for the way this information was communicated. While the closure was posted online, it’s clear the message was not delivered in a helpful or considerate way upon your arrival, and I understand how frustrating that would be.I’m also very disappointed to hear about the issues you encountered at breakfast. Running out of items, difficulty finding staff, and the rude interaction you described are unacceptable. This is not reflective of our service values, and I will be addressing this directly with the team to ensure training and accountability are reinforced immediately.Your comments regarding room cleanliness, stained bedding, and worn furnishings are also taken seriously. We are reviewing these concerns with housekeeping and maintenance so we can correct them and prevent future guests from having a similar experience.We want to provide a clean, reliable, and welcoming stay for every guest, and I am truly sorry that we missed the mark in so many areas during your visit.
4.0分
其他
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The staff was polite and very helpful. There was a miscommunication that resulted in my room being occupied by someone else when I checked in and went to my room. The desk person worked quickly to figure out the problem and the solution was excellent with an upgrade to a new room
4.0分
其他
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Room was good , breakfast was a poor continental , very short of supplies and still over half hour till was finished snd no one refilling , staff could be abit more aware of where shuttles pick you up for going to Hostfest , second day we knew the routine . The toliet could use a good scrubbing under the rim , mold was awful . We would definitely stay again
1.0分
情侣出游
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So pool and hotub were both closed and did not know until check in. The breakfast was horrible pancake machine and cereal were your choices. Multiple visits from the local police due to other unruly guests. At one point the police had to break a door down to apprehend someone.
5.0分
朋友出游
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The staff were great…friendly, always on top of things. The management allowed us to use their conference room as a meeting room for our reunion and it was perfect! Thank you!
3.0分
其他
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It was a big let down to not have the pool & hot tub available. That was one of the biggest reasons we booked there. They should let people know when the pool will be unavailable in advance so we can make other arrangements or a discount should be offered.
5.0分
朋友出游
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Family friendly and clean. Breakfast wasn't great but really what do you need. They had pancakes, toast, muffins, oatmeal pkgs, yogurt and danishes. Coffee all day long.
4.0分
其他
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the issue i had was based on the cleanliness of the pillows, it had a strong oder, maybe from pet saliva (maybe human). they definitely were not changed out after previous customer.
pillows were not comfortable, they were like couch pillows or pillows that were folded and put into the pillowcase.
4.0分
家庭亲子
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Pros—across the street from Walmart and a short drive to the mall, restaurants, etc. Gas station 1/2 block away. Quiet and seemingly safe—no issues over 3 days. Has sugar free syrup and hot chocolate at breakfast. Our shower (maybe all) was super powerful! A/C was nice and cold.
Cons: hottub and pool out of order which is why we booked that one. Fridge froze our veggies.
Side notes: Breakfast options: toast, muffins/dainishes, pancakes, oranges, apples, yogurt, cereal and porridge. Coffee, Tea, Juice.
We came to Minot for Hostfest so the hotel was close to the event and easy to get to. Breakfast was good and there was quite a bit of variety. Staff was very helpful!!
We were very disappointed in this location. Upon arrival we were informed the pool and hot tub were down for maintenance and were told “we should have known already.” I wouldn’t have booked if I had. They ran out of pancake mix on Friday morning. No one was around or at the desk to manage the breakfast area. Eventually another visitor tracked down a cleaning staff who searched for the desk clerk. She in turn threw a container of frozen pancakes on the top of the microwave and rudely told an elderly gentleman how to use the microwave if he wanted them. The remainder of the muffins and toast were extremely limited and not refilled/monitored. Throughout our 4 night stay, clerks were only at the desk in the evening. Otherwise you had to search. Sometimes there was a note where to find them but mostly not. Comforters were stained and the rooms were worn down. We opt not to stay at high end locations but simply want a location that has good service, clean and matches their description. This is not it.
The staff was polite and very helpful. There was a miscommunication that resulted in my room being occupied by someone else when I checked in and went to my room. The desk person worked quickly to figure out the problem and the solution was excellent with an upgrade to a new room
Room was good , breakfast was a poor continental , very short of supplies and still over half hour till was finished snd no one refilling , staff could be abit more aware of where shuttles pick you up for going to Hostfest , second day we knew the routine . The toliet could use a good scrubbing under the rim , mold was awful . We would definitely stay again
So pool and hotub were both closed and did not know until check in. The breakfast was horrible pancake machine and cereal were your choices. Multiple visits from the local police due to other unruly guests. At one point the police had to break a door down to apprehend someone.
The staff were great…friendly, always on top of things. The management allowed us to use their conference room as a meeting room for our reunion and it was perfect! Thank you!
It was a big let down to not have the pool & hot tub available. That was one of the biggest reasons we booked there. They should let people know when the pool will be unavailable in advance so we can make other arrangements or a discount should be offered.
Family friendly and clean. Breakfast wasn't great but really what do you need. They had pancakes, toast, muffins, oatmeal pkgs, yogurt and danishes. Coffee all day long.
the issue i had was based on the cleanliness of the pillows, it had a strong oder, maybe from pet saliva (maybe human). they definitely were not changed out after previous customer.
pillows were not comfortable, they were like couch pillows or pillows that were folded and put into the pillowcase.
Pros—across the street from Walmart and a short drive to the mall, restaurants, etc. Gas station 1/2 block away. Quiet and seemingly safe—no issues over 3 days. Has sugar free syrup and hot chocolate at breakfast. Our shower (maybe all) was super powerful! A/C was nice and cold.
Cons: hottub and pool out of order which is why we booked that one. Fridge froze our veggies.
Side notes: Breakfast options: toast, muffins/dainishes, pancakes, oranges, apples, yogurt, cereal and porridge. Coffee, Tea, Juice.