Upon checking in a little bit of a language barrier with the clerk. Also got hit with a $50 check in fee for which I didn’t authorize.
Our room had limited lighting. Bathroom was dimly lit. Only one mirror in the bathroom and nothing in the main area making it inconvenient for multiple people to get dressed at the same time. It was hard to regulate room temperature.
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酒店回复: Thank you for your valuable feedback regarding your recent stay. We sincerely apologize that we fell short of your expectations in several areas.We apologize for the language barrier at check-in. Regarding the $50 charge, this is an incidental authorization hold, not a fee. As noted during third-party booking, this is a standard temporary hold released upon check-out, and we apologize if this was not clearly communicated by our staff.We regret the issues with your room's comfort. We are immediately addressing the concerns regarding the dim lighting (room and bathroom), the lack of multiple mirrors for convenience, and the difficulty regulating your room temperature.We use this feedback to make necessary improvements and appreciate you bringing these issues to our attention.We hope to have the opportunity to welcome you back and provide you with a much better experience.
3.0分
商务出差
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Breakfast area was really crowded. Need to have a second person helping. No forks the first day, no milk the second day, long wait time for the waffle maker, need to have a second one available.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay and your experience with our breakfast service. We understand that we hosted several high school sports groups during your stay, and we sincerely apologize that this contributed to a frustrating and crowded experience, falling short of providing a smooth and comfortable start to your day.Please know that we take this feedback very seriously, as providing a quality, hassle-free breakfast is important to us. We appreciate you bringing these specific pain points to our attention, which helps us refine our service standards when managing group bookings.We hope you will give us another opportunity to show you that we have acted on your comments and can provide a much smoother experience during your next stay.
5.0分
其他
This property was clean and safe and plenty of parking.. breakfast was good .. overall a great value for the price.. beds were nice too.
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酒店回复: Thank you so much for taking the time to share your fantastic feedback! We are absolutely thrilled to hear that you found our property to be clean and safe, and that the plenty of parking and our good breakfast contributed to a great stay.Providing a great value for the price is one of our top priorities, and we're glad our comfortable beds helped you get a great night's sleep!We look forward to welcoming you back the next time your travels bring you to the area.
5.0分
其他
This hotel is a bit dated but very clean. Very nice staff, very close to restaurants/ shopping but most of all was very reasonably priced.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Country Inn & Suites by Radisson, Aiken, SC and we are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Till then, stay safe and blessed!
2.0分
其他
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We checked in on Saturday the 18th for 10 days. Room service was supposed to be every three days. We did not receive any room service until the 24th. I had to go to the desk 3 nights to get towels, wash clothes and toilet paper.
We did not receive any more room service. On Monday night the 27th I had to go back to the desk for towels and wash cloths. They didn't have any towels and gave about 6 hand towels. I will never stay there again and I will not recomend it to anyone.
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酒店回复: Thank you for taking the time out of your busy schedule to share your experience with us at Country Inn &Suites by Radisson, Aiken, SC. We sincerely apologize for not exceeding your expectations during your stay with us.Upon checking with the housekeeping department, we had records of your room stating you had "Do Not Disturb" notice on and nobody answered when we try to contact you. I sincerely apologize for the lack of communication from our front desk.Please allow us the opportunity to make it right with you on your next visit with us.
3.0分
其他
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The breakfast selections were extremely limited. The shower curtain rod was falling down. There were NO GRAB BARS IN THE SHOWER. There were no sheer draperies so the blackout curtains had to be closed to prevent anyone in the parking lot from seeing into the room.
There was a nice refrigerator and microwave in the room. The bed was clean and comfortable.
5.0分
其他
It’s always a pleasure to stay here. One of my favorite places to stay in the area
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酒店回复: Thank you so much for taking the time to share your feedback!It's truly a pleasure to hear that we are one of your favorite places to stay in the area and that it's always a pleasure for you to stay here. Comments like yours motivate our entire team!We look forward to welcoming you back again very soon! Until then, stay safe & blessed!
5.0分
其他
My stay over was a great experience. The staff was very professional & hospitable!
Thanks
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酒店回复: Hi,A "Huge" thank you is coming your way for your wonderful review. It was a pleasure accommodating you at our property. Please do continue to patronize our property as we value your loyalty very much.Stay safe and blessed until then.
2.0分
其他
The room wasn't properly cleaned. There was still food in the refrigerator. No ironing board. Breakfast had a limited selection.
好的
Upon checking in a little bit of a language barrier with the clerk. Also got hit with a $50 check in fee for which I didn’t authorize.
Our room had limited lighting. Bathroom was dimly lit. Only one mirror in the bathroom and nothing in the main area making it inconvenient for multiple people to get dressed at the same time. It was hard to regulate room temperature.
Breakfast area was really crowded. Need to have a second person helping. No forks the first day, no milk the second day, long wait time for the waffle maker, need to have a second one available.
This property was clean and safe and plenty of parking.. breakfast was good .. overall a great value for the price.. beds were nice too.
This hotel is a bit dated but very clean. Very nice staff, very close to restaurants/ shopping but most of all was very reasonably priced.
We checked in on Saturday the 18th for 10 days. Room service was supposed to be every three days. We did not receive any room service until the 24th. I had to go to the desk 3 nights to get towels, wash clothes and toilet paper.
We did not receive any more room service. On Monday night the 27th I had to go back to the desk for towels and wash cloths. They didn't have any towels and gave about 6 hand towels. I will never stay there again and I will not recomend it to anyone.
The breakfast selections were extremely limited. The shower curtain rod was falling down. There were NO GRAB BARS IN THE SHOWER. There were no sheer draperies so the blackout curtains had to be closed to prevent anyone in the parking lot from seeing into the room.
There was a nice refrigerator and microwave in the room. The bed was clean and comfortable.
It’s always a pleasure to stay here. One of my favorite places to stay in the area
My stay over was a great experience. The staff was very professional & hospitable!
Thanks
The room wasn't properly cleaned. There was still food in the refrigerator. No ironing board. Breakfast had a limited selection.