Our stay was nice and clean but the walls are thin and we heard washers and dryers as well as dogs outside barking all night long. The hotel was well kept and really good just hard to rest with all the noise.
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酒店回复: Hi Gwynne,Thank you for your feedback. We’re glad you found the hotel clean and well-maintained. We apologize for the noise issues you experienced from the washers, dryers, and nearby dogs. We hope to provide an even more restful stay next time, and please reach out if we can assist with room preferences to make your visit more comfortable.- The Staff at Garner Aiken South
5.0分
家庭亲子
Front desk staff- especially Tabatha had the most kind warm personality.
Rooms were immaculate.
We thoroughly enjoyed our stay!
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酒店回复: Hi June,We appreciate your kind words! Tabatha and our team are delighted to hear you enjoyed your stay and found the rooms immaculate. Please let us know if we can assist with anything on your next visit.- The Staff at Garner Aiken South
5.0分
其他
Nice, convenient location. The staff is very friendly. The hotel rooms are clean, spacious and they offer daily cleaning service and breakfast
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酒店回复: Hi Jose,We’re delighted to hear you enjoyed your stay, especially our friendly staff and clean, spacious rooms. Thank you for your kind words and for recognizing our daily service. If you need assistance, please reach out to our office.- The Staff at Garner Aiken South
3.0分
其他
You get what you pay for
The garner location is incredible with dining and shopping close by. It’s also minutes from downtown Aiken.
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酒店回复: Hi Jenneane,Thank you for highlighting our convenient location near dining, shopping, and downtown Aiken. We’re glad you enjoyed the accessibility our hotel offers. We hope to welcome you back for another stay soon.- The Staff at Garner Aiken South
2.0分
其他
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Better Choices!
Staff was not great! First there was no one at the desk and a line of 5 people waiting to check in.
The room was not the best with a cockroach walking on the wall while watching tv in the evening.
Partial my fault I accidentally booked 3 night and only wanted 2. The person at the desk was not sure how to do a refund for one night so tried to get us to stay longer. Someone was supposed to call me back the next day and never did. I called and left 2 messages about my refund and never received a called back. When I check my credit card, apparently I got a partial refund.
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酒店回复: Hi Brian, Thank you for sharing your experience with us. We’re very sorry to hear about the challenges you faced with check-in, your room, and the delay in resolving your refund request. This is not the level of service we want our guests to experience, and we understand how frustrating this must have been. Please know your concerns have been noted, and we’ll be addressing these issues with our team to prevent them from happening again. If you still need assistance with your refund, please reach out to our office so we can help make this right. - The Staff at Garner Aiken South
1.0分
其他
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The first time I stayed here, there was dust visible on the tables in the room, I thought maybe it was just an oversight so I gave them a second chance. When I stayed the second time I was placed into a room with stains on the sheets and holes. The second room, they placed me in had stains on the sheets and the third had stains on the sheets, as well as the air conditioner being broken. I packed my bags and went to a different hotel.
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酒店回复: Hi Victoria,We’re truly sorry to hear about your experience. This is not the impression we want to leave, and your feedback has been shared with our housekeeping and maintenance teams. If you’d like to discuss this further, please reach out to our office for assistance.- The Staff at Garner Aiken South
5.0分
商务出差
Looks like it’s newly renovated but the colors are awful and the room lighting is just bad in both color and intensity.
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酒店回复: Hi Khaled,Thank you for taking the time to share your thoughts. We appreciate your feedback on the lighting and room colors, and we’ll make sure to pass this along to our team for review. If you need any assistance, please reach out to our office.- The Staff at Garner Aiken South
5.0分
情侣出游
The staff, especially Cindy, was very helpful and made our stay perfect.
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酒店回复: Hi Ross,Thank you for sharing your experience! We’re thrilled Cindy made your stay so enjoyable. We look forward to welcoming you back and are always happy to assist with anything you may need.- The Staff at Garner Aiken South
5.0分
其他
Lovely area, staff was beyond excellent.
Never did figure out how to make the TV work.
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酒店回复: Hi Robin,We’re happy to hear that you enjoyed our location and found the staff excellent! We’ll share your kind words with the team, and we’re sorry for the TV inconvenience. If you need assistance next time, please contact our office.- The Staff at Garner Aiken South
我的房间很脏，只打扫了一半。我要求换了第二个房间，床上的毯子是脏的，马桶也是脏的。最后我只好自己买了清洁用品打扫。
Our stay was nice and clean but the walls are thin and we heard washers and dryers as well as dogs outside barking all night long. The hotel was well kept and really good just hard to rest with all the noise.
Front desk staff- especially Tabatha had the most kind warm personality.
Rooms were immaculate.
We thoroughly enjoyed our stay!
Nice, convenient location. The staff is very friendly. The hotel rooms are clean, spacious and they offer daily cleaning service and breakfast
You get what you pay for
The garner location is incredible with dining and shopping close by. It’s also minutes from downtown Aiken.
Better Choices!
Staff was not great! First there was no one at the desk and a line of 5 people waiting to check in.
The room was not the best with a cockroach walking on the wall while watching tv in the evening.
Partial my fault I accidentally booked 3 night and only wanted 2. The person at the desk was not sure how to do a refund for one night so tried to get us to stay longer. Someone was supposed to call me back the next day and never did. I called and left 2 messages about my refund and never received a called back. When I check my credit card, apparently I got a partial refund.
The first time I stayed here, there was dust visible on the tables in the room, I thought maybe it was just an oversight so I gave them a second chance. When I stayed the second time I was placed into a room with stains on the sheets and holes. The second room, they placed me in had stains on the sheets and the third had stains on the sheets, as well as the air conditioner being broken. I packed my bags and went to a different hotel.
Looks like it’s newly renovated but the colors are awful and the room lighting is just bad in both color and intensity.
The staff, especially Cindy, was very helpful and made our stay perfect.
Lovely area, staff was beyond excellent.
Never did figure out how to make the TV work.