酒店回复: Hello Jenny,Lamentamos que su habitación no estuviera lista a su llegada. Apreciamos su retroalimentación y la tomaremos en cuenta para mejorar nuestro servicio en el futuro. Si desea compartir más detalles sobre su experiencia, le animamos a contactar directamente a nuestro equipo de gestión para que puedan ayudarle con su inquietud. Esperamos que, a pesar de esta situación, haya disfrutado de su estancia en nuestro hotel.
4.0分
其他
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Our room was a nice size. Fairly quiet. The staff very friendly and helpful. I am a Celiac person. I didn't find many gluten-free options. No bread,muffins, or gluten-free cereal. There wasn't a coffee maker in our room and no clock in our room.
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酒店回复: Hello Julie,Thank you for sharing your experience with us. We're glad to hear you appreciated the room size and found the staff to be friendly and helpful. We understand the importance of catering to dietary needs and will certainly pass your feedback regarding gluten-free options to our culinary team. Additionally, your comments about the absence of a coffee maker and clock in the room have been noted. We value your input as it helps us enhance the overall guest experience.
5.0分
其他
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Beds were clean and comfortable. The young man who was handling breakfast was extremely polite, helpful, and friendly. The only negative was the coffee. Far too weak. I will stay here again.
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酒店回复: Hello Angie,Thank you for sharing your feedback. We're glad to hear you enjoyed the comfortable beds and the warm service from our breakfast staff. We appreciate your comments about the coffee quality and will share this with our team to enhance future experiences. We look forward to welcoming you back for another stay soon.
5.0分
家庭亲子
Our room was great. Clean, updated, everyone was super helpful. Doris checked on us several times which is above and beyond what we expected.
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酒店回复: Hello cassandra,Thank you for sharing your positive feedback about your stay. We're delighted to hear that you enjoyed your clean and updated room and that our staff, especially Doris, made a lasting impression with her attentive service. It's always wonderful to know when our team goes above and beyond to enhance the guest experience. We appreciate your kind words and hope to welcome you back in the future.
2.0分
其他
Room was very small, and to be honest nasty. Shower glass door wouldn’t stay shut, next to ac unit could see outside it was open.
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酒店回复: Hello SERENA,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the room size and the concerns you experienced with the shower door and AC unit. We value your insights as they help us improve our guest experience. Your concerns will be taken into consideration as we continually work to enhance our accommodations and ensure a more comfortable stay for all guests in the future.
4.0分
情侣出游
I am disabled and was placed in a room that was on the 3rd floor and was the last room , other than that the stay was very nice.
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酒店回复: Hello Ruben,Thank you for sharing your experience with us. While we're glad to hear you enjoyed your stay overall, we understand that the room placement may not have met your accessibility needs. Your feedback is valuable and will be communicated to our management team for future considerations. We appreciate you taking the time to let us know about your experience.
4.0分
其他
The room was decent, but the walls sounded a bit thin. The continental breakfast was okay, but scrambled eggs and some form of protein are my standards.
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酒店回复: Hello James,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights on the room and breakfast offerings, as they help us understand our guests' preferences. Your comments about the breakfast will be reviewed by our culinary team, and we are always seeking ways to enhance our guests' experience. We hope to welcome you back for a stay that exceeds your expectations in the future.
5.0分
家庭亲子
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Great staff! Very friendly and helpful.Location worked well for the play we came to see.
They are refurbishing so a few things still needed work (one elevator, other building materials around, etc)
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酒店回复: Hello Debbie,Thank you for your feedback! We're pleased to hear that you found our staff friendly and helpful, and that our location suited your needs for the play. We appreciate your understanding regarding the ongoing refurbishments, as they are part of our commitment to enhancing our guests' experience. Your comments will be shared with our team as we continue to improve our facilities. We hope to welcome you back again after our renovations are complete.
3.0分
其他
I wouldn't pay over $150 for average hotel like this. Nothing feels like hilton premium hotels
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酒店回复: Hello Praneet,Thank you for sharing your feedback. We always aim to provide a comfortable stay, and we appreciate your perspective on the value of our accommodations. Your comments will be shared with our management team for their consideration as we continually seek to enhance our guest experience. We hope you find a hotel that meets your expectations in the future.
4.0分
家庭亲子
Hotel was clean; decent location off I-24; staff was nice
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酒店回复: Hello Teresa,Thank you for sharing your positive feedback about the cleanliness, location, and staff. It's great to hear that you enjoyed these aspects of your stay. We appreciate your insights and hope you consider us for your future travels.
我们的房间还没准备好！
Our room was a nice size. Fairly quiet. The staff very friendly and helpful. I am a Celiac person. I didn't find many gluten-free options. No bread,muffins, or gluten-free cereal. There wasn't a coffee maker in our room and no clock in our room.
Beds were clean and comfortable. The young man who was handling breakfast was extremely polite, helpful, and friendly. The only negative was the coffee. Far too weak. I will stay here again.
Our room was great. Clean, updated, everyone was super helpful. Doris checked on us several times which is above and beyond what we expected.
Room was very small, and to be honest nasty. Shower glass door wouldn’t stay shut, next to ac unit could see outside it was open.
I am disabled and was placed in a room that was on the 3rd floor and was the last room , other than that the stay was very nice.
The room was decent, but the walls sounded a bit thin. The continental breakfast was okay, but scrambled eggs and some form of protein are my standards.
Great staff! Very friendly and helpful.Location worked well for the play we came to see.
They are refurbishing so a few things still needed work (one elevator, other building materials around, etc)
I wouldn't pay over $150 for average hotel like this. Nothing feels like hilton premium hotels
Hotel was clean; decent location off I-24; staff was nice