Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working.
Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice.
Swiming pool was full of cigarette thrown in, was full of dirt.
It was opposites of Name... Quality Inn..
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and we are very sorry to hear about the condition of your room and the smoke odor you encountered. Your comments regarding sanitization, breakfast service, and the state of the pool are very concerning, and we will be addressing these matters directly with our housekeeping, kitchen, and maintenance teams to ensure they are resolved promptly.We greatly value your input, as it helps us identify areas that require immediate improvement. Please know that this is not the level of service or quality we strive to deliver, and we regret that your stay left you disappointed.
5.0分
商务出差
展开
In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition of the facilities during your stay, as this does not reflect our usual standards. We are addressing the maintenance and cleanliness concerns you mentioned to ensure improvements are made promptly. We’re glad to hear our staff made a positive impression, and we appreciate your understanding as we work to enhance the overall guest experience.
3.0分
其他
Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.
展开
酒店回复: Thank you for your feedback. We're glad to hear you found our staff welcoming and the bed comfortable; those are things we take pride in. We also appreciate you bringing the maintenance issues to our attention. We understand the importance of a well-maintained environment, and we're actively working on updates to enhance the overall guest experience. Your input helps us improve, and we hope to have the opportunity to welcome you again under even better conditions.
2.0分
其他
This place has been run down holes in the bathroom door sink was cracked no trash can stain in the queen bed not good.
展开
酒店回复: Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered, including the condition of the bathroom door, the cracked sink, and any stains you observed. Please note that we do not have queen beds at our property, and we regret any confusion regarding this matter. Your comments are taken very seriously, and we will be addressing these concerns with our maintenance and housekeeping teams to ensure immediate improvements. We appreciate your candidness and hope to have the opportunity to better serve you in the future.
5.0分
其他
展开
Nice Stay
The girl that checked me in was awesome! I didnt catch her name but she worked hard making sure housekeeping was done with my room. I was early. The hotel could use some TLC but it was clean and for the price on Masters week I cant complain. I do wish the bar had been open but thats OK mi pueblo across the street took care of that for me.
展开
酒店回复: Thank you so much for your thoughtful review! We're thrilled to hear that our front desk team member made such a great impression—we’ll do our best to figure out who she was and pass along your kind words. We're glad you found the room clean and appreciated the value, especially during Masters Week. We hear you on the bar—we hope to have that up and running again soon. In the meantime, we're glad Mi Pueblo could step in! Hope to see you again next time you're in town.
2.0分
其他
展开
There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.
展开
酒店回复: Thank you for your feedback. If you ever feel uncomfortable please reach out to the front desk and let them know. We prioritize your safety and comfortablity first!
2.0分
其他
展开
Read the reviews!!! Website misleading.
Website pictures were great. In person was horrible. I figured since I paid $140 for one night it would be pretty awesome, but I was wrong. I should’ve read the reviews first, but I was looking for a room quickly. The desk service was ok.
We found the room to be pretty dirty. There were burn holes in one of the beds sheets and comforter. This was supposed to be a non-smoking room. The small love seat was very stained and dirty. The wall plate were the cable for the tv went was hanging from the wall. There was an ironing board, but no iron. The bathroom had one new roll of toilet paper and one very used roll. The heater was also broken and I had to manually turn it off around 3am due to it being extremely hot in the room.
We couldn’t wait for morning so we could leave. I would’ve left immediately and found another hotel if we weren’t so beat from a long day. Do yourself a favor and read the reviews before you book a room.
展开
酒店回复: Thank you for your feedback. We will use this review to better our services. We are currently in the middle of renovations and are updating the rooms.
2.0分
其他
展开
Rundown dump dont stay here
Absolutely wouldn't stay here again, nasty place thats falling apart and pics online definitely not what it looks like now. Got in late and only needed a place to sleep and shower so i stayed. Security measures even falling off the door frame but i already have a means of locking the door down.
展开
酒店回复: Thank you for your feedback. We are currently renovating our rooms and have not finished yet. We will ensure these issues are resolved.
2.0分
商务出差
展开
Not again!
Check in person was nice.
The room appeared clean however was not. The floors had sandy grit you could feel on your feet.
The refrigerator needing cleaning as well as replaced. The stainless steal things on all the doors are in horrible condition. The kitchen faucet would only cut off in a odd placement and took me forever to figure out.
The shower curtain had stains and mold on the bottom. The shelf under the bathroom sink had a layer of dust.
I stayed against my better judgement due to not knowing the area. The tendents were loud, smoked pot in the next room in which the air unit brought into ours.
I woke up the next day sick: congestion, sore throat and headach. It could be from the conditions of the room or by coincidence.
展开
酒店回复: Thank you for your feedback. This review has been shared with the owner and the staff to ensure this does not happen again.
3.0分
其他
展开
It's what $100 gets you these days
The man at check in was very friendly and accommodating. He sent us to a room upstairs that had many issues, so we took several pictures and came back down to show him, as we did not want to be charged for all the damage. He said that until recently, FEMA had families living in the hotel since Hurricane Helena, and there were still repairs being made. He moved us to a much better room (109). If my review were based on the original room (220) It wouldn't be good. However, the second room was over all much what I expected for the price ($205 for 2 nights) We only require 3 things in a hotel room, clean, comfortable, and safe. We felt safe, and the bed was comfortable. There was a nice, newer 55" TV with Direct TV. The room seemed clean, but when my husband dried a spot on the floor where he had spilled water, he ended up with a very dirty towel. My guess is that the tile floor is being vacuumed and not mopped. There were other small things, like repairs that were not professionally done. So if you're looking for perfection, this is not the place. We were there to see family, so it was just a place to sleep and shower. Breakfast was waffles, muffins and cereal. The only problem there was a broken juice machine. The water was hot. There was no evidence of bugs of any sort. The second morning, we were woken up at 5am, first by a car alarm, then later by a barking dog, then music and people talking for a short time. Other than small inconveniences, we were satisfied with our stay.
展开
酒店回复: Thank you for your feedback. We are still under renovation and are working hard to fix the rooms between occupancies.
Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working.
Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice.
Swiming pool was full of cigarette thrown in, was full of dirt.
It was opposites of Name... Quality Inn..
In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.
Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.
This place has been run down holes in the bathroom door sink was cracked no trash can stain in the queen bed not good.
Nice Stay
The girl that checked me in was awesome! I didnt catch her name but she worked hard making sure housekeeping was done with my room. I was early. The hotel could use some TLC but it was clean and for the price on Masters week I cant complain. I do wish the bar had been open but thats OK mi pueblo across the street took care of that for me.
There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.
Read the reviews!!! Website misleading.
Website pictures were great. In person was horrible. I figured since I paid $140 for one night it would be pretty awesome, but I was wrong. I should’ve read the reviews first, but I was looking for a room quickly. The desk service was ok.
We found the room to be pretty dirty. There were burn holes in one of the beds sheets and comforter. This was supposed to be a non-smoking room. The small love seat was very stained and dirty. The wall plate were the cable for the tv went was hanging from the wall. There was an ironing board, but no iron. The bathroom had one new roll of toilet paper and one very used roll. The heater was also broken and I had to manually turn it off around 3am due to it being extremely hot in the room.
We couldn’t wait for morning so we could leave. I would’ve left immediately and found another hotel if we weren’t so beat from a long day. Do yourself a favor and read the reviews before you book a room.
Rundown dump dont stay here
Absolutely wouldn't stay here again, nasty place thats falling apart and pics online definitely not what it looks like now. Got in late and only needed a place to sleep and shower so i stayed. Security measures even falling off the door frame but i already have a means of locking the door down.
Not again!
Check in person was nice.
The room appeared clean however was not. The floors had sandy grit you could feel on your feet.
The refrigerator needing cleaning as well as replaced. The stainless steal things on all the doors are in horrible condition. The kitchen faucet would only cut off in a odd placement and took me forever to figure out.
The shower curtain had stains and mold on the bottom. The shelf under the bathroom sink had a layer of dust.
I stayed against my better judgement due to not knowing the area. The tendents were loud, smoked pot in the next room in which the air unit brought into ours.
I woke up the next day sick: congestion, sore throat and headach. It could be from the conditions of the room or by coincidence.
It's what $100 gets you these days
The man at check in was very friendly and accommodating. He sent us to a room upstairs that had many issues, so we took several pictures and came back down to show him, as we did not want to be charged for all the damage. He said that until recently, FEMA had families living in the hotel since Hurricane Helena, and there were still repairs being made. He moved us to a much better room (109). If my review were based on the original room (220) It wouldn't be good. However, the second room was over all much what I expected for the price ($205 for 2 nights) We only require 3 things in a hotel room, clean, comfortable, and safe. We felt safe, and the bed was comfortable. There was a nice, newer 55" TV with Direct TV. The room seemed clean, but when my husband dried a spot on the floor where he had spilled water, he ended up with a very dirty towel. My guess is that the tile floor is being vacuumed and not mopped. There were other small things, like repairs that were not professionally done. So if you're looking for perfection, this is not the place. We were there to see family, so it was just a place to sleep and shower. Breakfast was waffles, muffins and cereal. The only problem there was a broken juice machine. The water was hot. There was no evidence of bugs of any sort. The second morning, we were woken up at 5am, first by a car alarm, then later by a barking dog, then music and people talking for a short time. Other than small inconveniences, we were satisfied with our stay.