Room was clean. Floor could have been cleaned a little better. Bed cover was a little old looking but overall the room and stay was pleasant. People were loud outside of my room at various hours of the night.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found your room pleasant overall, and we appreciate your comments about the floor and bedding. We’ll be sure to share these notes with our housekeeping team so we can improve for future stays.We’re also sorry for the noise you experienced during the night. We understand how important a quiet environment is, and we’ll review ways to better manage disturbances to ensure a more restful experience for our guests.Thank you again for staying with us — we hope to have the opportunity to welcome you back for an even better visit.
2.0分
其他
Hardly any food available. One egg left and two sausages. No juice and milk was gone at 7:30 am
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the limited breakfast selection you encountered. This is not the standard we aim to provide. Our breakfast items should be fully stocked through the posted hours, and we will be reviewing our replenishment process with the team to ensure this does not happen again.We appreciate your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a better stay on your next visit.
3.0分
家庭亲子
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Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working.
Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice.
Swiming pool was full of cigarette thrown in, was full of dirt.
It was opposites of Name... Quality Inn..
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and we are very sorry to hear about the condition of your room and the smoke odor you encountered. Your comments regarding sanitization, breakfast service, and the state of the pool are very concerning, and we will be addressing these matters directly with our housekeeping, kitchen, and maintenance teams to ensure they are resolved promptly.We greatly value your input, as it helps us identify areas that require immediate improvement. Please know that this is not the level of service or quality we strive to deliver, and we regret that your stay left you disappointed.
5.0分
商务出差
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In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition of the facilities during your stay, as this does not reflect our usual standards. We are addressing the maintenance and cleanliness concerns you mentioned to ensure improvements are made promptly. We’re glad to hear our staff made a positive impression, and we appreciate your understanding as we work to enhance the overall guest experience.
3.0分
其他
Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.
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酒店回复: Thank you for your feedback. We're glad to hear you found our staff welcoming and the bed comfortable; those are things we take pride in. We also appreciate you bringing the maintenance issues to our attention. We understand the importance of a well-maintained environment, and we're actively working on updates to enhance the overall guest experience. Your input helps us improve, and we hope to have the opportunity to welcome you again under even better conditions.
2.0分
其他
This place has been run down holes in the bathroom door sink was cracked no trash can stain in the queen bed not good.
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酒店回复: Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered, including the condition of the bathroom door, the cracked sink, and any stains you observed. Please note that we do not have queen beds at our property, and we regret any confusion regarding this matter. Your comments are taken very seriously, and we will be addressing these concerns with our maintenance and housekeeping teams to ensure immediate improvements. We appreciate your candidness and hope to have the opportunity to better serve you in the future.
1.0分
商务出差
My hotel had cockroaches, and I won't use the room
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酒店回复: Thank you for bringing this to our attention. We are truly sorry for the experience you had — this is not the standard we aim to provide. Our team takes cleanliness and pest control very seriously, and we are immediately investigating this issue with our housekeeping and maintenance departments.We understand how upsetting this must have been, and we would appreciate the opportunity to make it right. Please contact our management team directly so we can assist you further and ensure your concerns are fully addressed.Thank you again for your feedback. It helps us improve and provide a better stay for all our guests.
5.0分
其他
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Nice Stay
The girl that checked me in was awesome! I didnt catch her name but she worked hard making sure housekeeping was done with my room. I was early. The hotel could use some TLC but it was clean and for the price on Masters week I cant complain. I do wish the bar had been open but thats OK mi pueblo across the street took care of that for me.
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酒店回复: Thank you so much for your thoughtful review! We're thrilled to hear that our front desk team member made such a great impression—we’ll do our best to figure out who she was and pass along your kind words. We're glad you found the room clean and appreciated the value, especially during Masters Week. We hear you on the bar—we hope to have that up and running again soon. In the meantime, we're glad Mi Pueblo could step in! Hope to see you again next time you're in town.
2.0分
其他
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There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.
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酒店回复: Thank you for your feedback. If you ever feel uncomfortable please reach out to the front desk and let them know. We prioritize your safety and comfortablity first!
2.0分
其他
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Read the reviews!!! Website misleading.
Website pictures were great. In person was horrible. I figured since I paid $140 for one night it would be pretty awesome, but I was wrong. I should’ve read the reviews first, but I was looking for a room quickly. The desk service was ok.
We found the room to be pretty dirty. There were burn holes in one of the beds sheets and comforter. This was supposed to be a non-smoking room. The small love seat was very stained and dirty. The wall plate were the cable for the tv went was hanging from the wall. There was an ironing board, but no iron. The bathroom had one new roll of toilet paper and one very used roll. The heater was also broken and I had to manually turn it off around 3am due to it being extremely hot in the room.
We couldn’t wait for morning so we could leave. I would’ve left immediately and found another hotel if we weren’t so beat from a long day. Do yourself a favor and read the reviews before you book a room.
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酒店回复: Thank you for your feedback. We will use this review to better our services. We are currently in the middle of renovations and are updating the rooms.
Room was clean. Floor could have been cleaned a little better. Bed cover was a little old looking but overall the room and stay was pleasant. People were loud outside of my room at various hours of the night.
Hardly any food available. One egg left and two sausages. No juice and milk was gone at 7:30 am
Rooms were dirty and had cigarette smoke smell all over in the room, seems professional sanitization was not in place. Staff was simply spraying the room freshess but that was not working.
Breakfast, Sunday and Monday they did not provide eggs, and fruit. Only bread and cereals, need to remind multiple times to fill up the bread, fruits and juice.
Swiming pool was full of cigarette thrown in, was full of dirt.
It was opposites of Name... Quality Inn..
In dire need of proper facility maintenance. Many things broken or in poor repair, worn, dirty. Floors were filthy. I’m surprised corporate hasn’t shut this location down. Staff was pleasant.
Staff was very nice. But the hotel is outdated and old. Outlets with no cover, cracks in walls, sketchy. The bed was comfortable.
This place has been run down holes in the bathroom door sink was cracked no trash can stain in the queen bed not good.
My hotel had cockroaches, and I won't use the room
Nice Stay
The girl that checked me in was awesome! I didnt catch her name but she worked hard making sure housekeeping was done with my room. I was early. The hotel could use some TLC but it was clean and for the price on Masters week I cant complain. I do wish the bar had been open but thats OK mi pueblo across the street took care of that for me.
There were people outside their rooms being very loud at night and called out to me (I am a single lady). They even knocked on my door to try and get me to participate with their dinking and smoking. It made me feel very uncomfortable. The outside of the building and parking area was not very clean or tidy.
Read the reviews!!! Website misleading.
Website pictures were great. In person was horrible. I figured since I paid $140 for one night it would be pretty awesome, but I was wrong. I should’ve read the reviews first, but I was looking for a room quickly. The desk service was ok.
We found the room to be pretty dirty. There were burn holes in one of the beds sheets and comforter. This was supposed to be a non-smoking room. The small love seat was very stained and dirty. The wall plate were the cable for the tv went was hanging from the wall. There was an ironing board, but no iron. The bathroom had one new roll of toilet paper and one very used roll. The heater was also broken and I had to manually turn it off around 3am due to it being extremely hot in the room.
We couldn’t wait for morning so we could leave. I would’ve left immediately and found another hotel if we weren’t so beat from a long day. Do yourself a favor and read the reviews before you book a room.