酒店回复: Dear Fernando,Thank you for sharing your experience. We’re glad to hear that the reception staff was friendly, but we apologize for the cleanliness issues you encountered in various areas of the hotel. This is not the standard we aim to uphold. Your feedback is valuable, and we’re addressing these concerns to improve our facilities and overall appearance. We hope to offer you a better experience in the future.Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
人员正确
2.0分
情侣出游
原文
翻译提供方：Google
她有
1.0分
其他
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Under construction. Had to walk on dirty gross carpet in hallway not even secured to the floor. No breakfast offered even tho it said it was due to construction. Construction materials and half finished projects all over the property. Cobwebs all over our room
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酒店回复: Dear Guest,Thank you for sharing your experience. We are very sorry for the inconvenience caused during the construction period and for the condition of the hallway and room. Your feedback is important, and we will work hard to address these concerns and improve the guest experience. We appreciate your honesty and hope for a much better visit in the future.Sincerely, Hotel Manager
2.0分
其他
Didn't know there was major remodeling construction going on. Would have chosen different location.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the ongoing remodeling during your stay. We understand how unexpected construction can impact your experience and appreciate your patience. Your comments help us improve communication and guest comfort. We hope to provide a more seamless stay in the future.Sincerely, Hotel Manager
2.0分
其他
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The room reeked of chemicals where mgmt had used something to cover animal urine. Toaster kept burning toast & staff freaked out over the toast being thrown away. Big butter tub instead of individual packets. Had Subway mayo & mustard packs in clear box but no Subway in or near hotel. Milk jug setting on counter & not refrigerated. Staff hovered while getting breakfast. No bedbugs. Ok, if just passing through.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We appreciate your comments regarding cleanliness, breakfast setup, and staff interactions. Your observations will be carefully reviewed with our management and housekeeping teams to ensure improvements in service and food presentation. We value your input as it helps us enhance the guest experience.Sincerely, Hotel Manager
2.0分
家庭亲子
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This is an ok place outside of the breeze way smelling like some one has been using it as its own personal bathroom….gosh it was bad. Then when we went down to get breakfast the front desk worker was so very rude….and disrespectful, but as I’ve said it’s an ok place to stay!!!!
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酒店回复: Dear Dorothy,We deeply regret that your experience at our property did not meet your expectations. We are currently investigating your feedback with our team to address the issues promptly. We genuinely hope for an opportunity to improve your experience with us.Sincerely, Hotel Manager
2.0分
其他
No name on bldg
Was under renovations
Dirty & musty smell
Beds were clean &floors.
Breakfast area still not ready
Breakfast poor
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We apologize for the inconveniences you encountered, including the renovations and the musty smell. We're glad to hear that the beds and floors met your cleanliness standards. Your comments about the breakfast area and options are noted, and we are working to improve these aspects.We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
4.0分
家庭亲子
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In the bathroom they have a touch light vanity. It changed brightness with a touch. It is a bit noisy but that's right by the highway. And it is being renovated so not quite ready for guests
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酒店回复: Dear Crystal,Thank you for your feedback! We're glad to hear that you had a good stay overall. We appreciate your comments regarding the touch light vanity and the noise from the highway. We apologize for any inconvenience caused by the ongoing renovations, and we’re excited for you to experience the fully updated space in the future. Thank you for your understanding, and we hope to welcome you back soon!Sincerely, Hotel Manager
1.0分
商务出差
Terribly filthy. Manager unkempt dirty
No receipt. Sink stopped up. Hall filthy
Dirty and run down.
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酒店回复: Dear Dan,We deeply apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide. Cleanliness and customer service are top priorities for us, and we regret that we fell short in these areas. Your comments will be addressed with our housekeeping and management teams immediately to ensure improvements are made. We understand your frustration and appreciate you bringing these concerns to our attention. We hope you’ll consider giving us another chance in the future to provide a much better experience.Sincerely, Hotel Management
不错的酒店，可惜太脏了
酒店的所有区域都很脏，包括房间、泳池区、停车场、花园区。总的来说，它看起来很糟糕，尽管接待人员始终非常友好。
人员正确
她有
Under construction. Had to walk on dirty gross carpet in hallway not even secured to the floor. No breakfast offered even tho it said it was due to construction. Construction materials and half finished projects all over the property. Cobwebs all over our room
Didn't know there was major remodeling construction going on. Would have chosen different location.
The room reeked of chemicals where mgmt had used something to cover animal urine. Toaster kept burning toast & staff freaked out over the toast being thrown away. Big butter tub instead of individual packets. Had Subway mayo & mustard packs in clear box but no Subway in or near hotel. Milk jug setting on counter & not refrigerated. Staff hovered while getting breakfast. No bedbugs. Ok, if just passing through.
This is an ok place outside of the breeze way smelling like some one has been using it as its own personal bathroom….gosh it was bad. Then when we went down to get breakfast the front desk worker was so very rude….and disrespectful, but as I’ve said it’s an ok place to stay!!!!
No name on bldg
Was under renovations
Dirty & musty smell
Beds were clean &floors.
Breakfast area still not ready
Breakfast poor
In the bathroom they have a touch light vanity. It changed brightness with a touch. It is a bit noisy but that's right by the highway. And it is being renovated so not quite ready for guests
Terribly filthy. Manager unkempt dirty
No receipt. Sink stopped up. Hall filthy
Dirty and run down.