酒店回复: Dear Lori,Thank you for taking the time to share your experience with us. I am truly sorry to hear that your recent stay at our hotel did not meet your expectations.I want to assure you that providing a comfortable and enjoyable stay for all our guests is paramount to us. Your feedback regarding the condition of your room and the amenities is deeply concerning, and we will address these issues with our maintenance and housekeeping teams to ensure that such oversights do not occur in the future.Please accept our sincere apologies for the inconvenience and disappointment you experienced during your visit. We strive to provide a relaxing and rejuvenating environment for our guests, and it is clear that we fell short on this occasion.Once again, I apologize for the lapses in service and facilities that you encountered, and I hope to have the chance to welcome you back in the future to show you the improvements we have made based on your valuable feedback.Warm regards,General Manager
5.0分
家庭亲子
原文
翻译提供方：Google
很好，但他们说热水浴缸坏了。我讨厌虚假广告。如果热水浴缸坏了，酒店应该说明这一点。
1.0分
家庭亲子
原文
翻译提供方：Google
酒店很脏，房间地板很粘，冰箱里的食物发霉，暖气不工作，总体来说非常令人失望
3.0分
情侣出游
原文
翻译提供方：Google
游泳池和热水浴缸状况很糟糕。根本没法使用。电梯里的清洁工作很差
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酒店回复: Dear Brandy,I am writing to address your recent review regarding your experience at our hotel. I want to sincerely apologize that you found the pool and hot tub in terrible condition, making it unusable during your stay. Additionally, I regret to hear that the cleanliness of the elevators did not meet your expectations.Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and it is disappointing to learn that we fell short of providing you with a clean and enjoyable experience. Please rest assured that we take your feedback seriously, and we will work diligently to address the issues you have highlighted.I would like to extend my personal invitation for you to give us another chance to exceed your expectations. We value your patronage, and I would be happy to offer you a special rate for your next visit. Please feel free to reach out to me directly to discuss the details and to make your reservation.Once again, I apologize for any inconvenience you experienced, and I hope to have the opportunity to welcome you back and restore your confidence in our hotel.Warm regards,General Manager
5.0分
其他
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Pleasant and helpful staff. Discovered the tv wasn’t working shortly after being in our room. They immediately moved us to a new room right across the hall. Very clean and good sized rooms and bathroom. Breakfast was plenty and very good with hot and cold items to chose. Would definitely stay here again
5.0分
情侣出游
Good place to stay, breakfast was just okay. The room was a good size but not a suite as advertised, no separate bedroom. Overall though we had no complaints.
房间不错的
房间直到下午四点才准备好。游泳池没提前通知就关闭了。电梯也坏了。早餐九点就结束了。无线网络信号很差。服务糟糕透顶。
很棒的住宿体验。早餐很好，但我在大堂等候时，很多食物和饮料都用完了。
除了泳池不能用，其他都很满意。
这家酒店显得有些年头了，而且缺乏维护。我们的房间里没有肥皂，毛巾是黄色的，地毯从墙上脱落。游泳池很冷——冷到我们没法游泳。肮脏的热水浴缸坏了。我想我们不会再回来了。
很好，但他们说热水浴缸坏了。我讨厌虚假广告。如果热水浴缸坏了，酒店应该说明这一点。
酒店很脏，房间地板很粘，冰箱里的食物发霉，暖气不工作，总体来说非常令人失望
游泳池和热水浴缸状况很糟糕。根本没法使用。电梯里的清洁工作很差
Pleasant and helpful staff. Discovered the tv wasn’t working shortly after being in our room. They immediately moved us to a new room right across the hall. Very clean and good sized rooms and bathroom. Breakfast was plenty and very good with hot and cold items to chose. Would definitely stay here again
Good place to stay, breakfast was just okay. The room was a good size but not a suite as advertised, no separate bedroom. Overall though we had no complaints.