酒店回复: Thank you so much for the great rating! We’re delighted to hear that everything was excellent during your stay and that you enjoyed the breakfast. Your feedback truly means a lot to us.We look forward to welcoming you back again soon!
2.0分
其他
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The sofa bed was broken, the mattress and the cushion stained, there were exposed wires hanging from the fire alarm, the whole lobby smelled like mildew. There were holes in the walls of our room.
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear about the condition of your room and the concerns you encountered during your stay. This is not the experience we want for our guests, and we appreciate you bringing these matters to our attention.We have shared your comments with our maintenance and housekeeping teams so the issues can be addressed promptly. Thank you again for letting us know, and we hope to have the chance to provide you with a much better experience in the future.
2.0分
家庭亲子
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The place is disgusting. Stains everywhere, the place stunk bad, and tiles in the bathroom were popping loose. We had to ask for a shower curtain (there was none)
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酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about the condition of your room and the issues you experienced during your stay. This is not the standard we strive to provide, and we understand how disappointing and uncomfortable this must have been.We have addressed your comments with our housekeeping and maintenance teams to investigate and correct the problems with cleanliness, odors, loose tiles, and the missing shower curtain. Your feedback helps us identify where immediate improvements are needed.
1.0分
情侣出游
The rug and the furniture was stained and dirty. The room is not lit enough to see. I would never stop here again nor recommend it.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition of your room and the disappointment it caused. This is far below our standards, and we understand how frustrating this must have been.We have addressed your comments with our housekeeping and maintenance teams to ensure the issues with the rug, furniture, and lighting are corrected immediately. Your comfort is important to us, and we regret that we fell short during your stay.Thank you again for bringing this to our attention.
4.0分
其他
The food was about what one expect. Not restaurant quality, but better than the grab and go at some places. The gravy, however, was very good.
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酒店回复: Thank you for sharing your feedback and for giving us an 8/10! We’re glad to hear that our breakfast options met your expectations and that you especially enjoyed the gravy. We know how important a good start to the day is, and we’re happy we could provide that.We also appreciate your honest comments about the overall food quality. We’re always looking for ways to improve, and your insight helps us continue refining our offerings.We hope to welcome you back again soon!
4.0分
家庭亲子
1st room and 2nd room wasn't ready. and were shabby looking. 3rd room was great staff were great even the breakfast crew and breakfast was good.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff made a great impression and that you enjoyed the breakfast, but we’re truly sorry for the inconvenience you experienced with the first two rooms not being ready and not meeting expectations. That’s not the experience we aim to provide.We’re happy your third room was comfortable, and we appreciate your patience while our team worked to make things right. Your comments will be shared with our housekeeping and front desk teams so we can improve our readiness and room presentation moving forward.Thank you again for your honest review, and we hope to welcome you back for an even smoother stay in the future.
4.0分
其他
Spacious room. Comfortable bed. Thick, thirsty towels. Staff was great - very friendly. The lotion provided smelled amazing.
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酒店回复: Thank you so much for your wonderful review! We’re delighted you enjoyed your spacious room, comfortable bed, and those extra touches like our towels and lotion. It’s also great to hear that our friendly team helped make your stay enjoyable. We hope to welcome you back again soon!
5.0分
家庭亲子
room was spacious, front desk staff was pleasant and helpful, quiet room, comfortable bed and area
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酒店回复: Thank you for the perfect 10/10 rating! We appreciate you taking the time to share your experience. We’re thrilled to know you had a great stay and hope to welcome you back again soon!
4.0分
其他
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Clean room. Nice hotel.
I was promised an online receipt but have not received one, I really don’t like that! That’s not good business practice for online reservations!
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed your clean room and overall stay. We sincerely apologize for the issue with the online receipt — that is not the experience we want for our guests. Please contact us directly so we can promptly send you the receipt and ensure this is resolved. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
真的非常棒，下次还会选择。
一切都很棒，早餐也很棒。
The sofa bed was broken, the mattress and the cushion stained, there were exposed wires hanging from the fire alarm, the whole lobby smelled like mildew. There were holes in the walls of our room.
The place is disgusting. Stains everywhere, the place stunk bad, and tiles in the bathroom were popping loose. We had to ask for a shower curtain (there was none)
The rug and the furniture was stained and dirty. The room is not lit enough to see. I would never stop here again nor recommend it.
The food was about what one expect. Not restaurant quality, but better than the grab and go at some places. The gravy, however, was very good.
1st room and 2nd room wasn't ready. and were shabby looking. 3rd room was great staff were great even the breakfast crew and breakfast was good.
Spacious room. Comfortable bed. Thick, thirsty towels. Staff was great - very friendly. The lotion provided smelled amazing.
room was spacious, front desk staff was pleasant and helpful, quiet room, comfortable bed and area
Clean room. Nice hotel.
I was promised an online receipt but have not received one, I really don’t like that! That’s not good business practice for online reservations!