I was promised an online receipt but have not received one, I really don’t like that! That’s not good business practice for online reservations!
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed your clean room and overall stay. We sincerely apologize for the issue with the online receipt — that is not the experience we want for our guests. Please contact us directly so we can promptly send you the receipt and ensure this is resolved. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
1.0分
家庭亲子
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Needs updates in the rooms ,bathtub was moldy, breakfast was very limited, my deposit was charged three times waiting for it to be returned . Overall pet friendly was the only thing I liked and would recommend
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酒店回复: We’re very sorry your stay fell short of expectations. Your feedback about the room, breakfast, and deposit charges is important, and we are taking steps to address these concerns. We appreciate you highlighting our pet-friendly accommodations, and we hope to have the opportunity to make your next stay much more enjoyable.
3.0分
其他
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Carpets in hall are very dirty, ice machine missing from 3rd floor, cracked bathroom sink, broken handle on dresser, missing buttons on elevator and general appearance of needing an overhaul. I over paid for this hotel. I've stayed at 5 hotels on this trip and this one is in the worse condition. Did get a goog nights sleep, comfortable beds. But not worth $140.00, more in the line of $65 - $75 a night.
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酒店回复: Thank you for your detailed feedback. We’re truly sorry to hear that your stay did not meet expectations, and we appreciate you bringing these issues to our attention. Cleanliness and maintenance are top priorities for us, and it’s clear we fell short during your visit. Please know that we’re actively reviewing your comments with our team to ensure improvements are made, especially regarding the carpets, room furnishings, and elevator.We’re glad to hear you had a good night’s sleep and found the beds comfortable—that’s important to us. That said, we understand your concerns about the overall value and condition of the property, and we’ll be using your input to guide our ongoing efforts to improve the guest experience. Thank you again for your honest review.
1.0分
其他
Nobody at desk at check in or check out. No shower curtain, trash can, or toilet paper in bathroom. Couch and beds were stained
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酒店回复: Thank you for your feedback. I'm very sorry to hear about the issues you encountered — particularly the missing bathroom essentials, stained furniture, and the lack of front desk support during check-in and check-out. This is not the experience we want our guests to have, and I completely understand your frustration.We’re taking your comments seriously and have addressed them with our housekeeping and front desk teams to prevent this from happening again. Your feedback is incredibly important and helps us make necessary improvements.
4.0分
情侣出游
Absolutely loved the property, the only thing that i didn't like was the mold around the bathtub. Guess service was amazing and the beds are so comfy 😌.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you loved the property, enjoyed our comfy beds, and experienced amazing guest service — that truly means a lot to us 😊That said, I sincerely apologize for the mold around the bathtub. We appreciate you pointing it out, and we've already notified our maintenance team to address it right away. Your feedback helps us keep improving.We hope to welcome you back soon for an even better stay!
3.0分
其他
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The room was filthy. The pullout couch mattress was covered in menstrual blood and the restroom was full of mold. The checkin process was quick and smooth, the service was great.
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酒店回复: Thank you for taking the time to share your experience. I'm truly sorry and disturbed to hear about the condition of the room, particularly the pullout couch and the mold in the restroom. This is completely unacceptable and far from the standards we strive to uphold.I appreciate you also mentioning that the check-in process was smooth and that our team provided great service — but I understand that the cleanliness issues overshadowed your overall stay.Please accept our sincere apologies. We've taken immediate action by addressing this with our housekeeping and maintenance teams to ensure this never happens again.
1.0分
其他
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The room is so nasty, old and hot. The bed is so uncomfortable and I have been to many comfort suites, this is the worst hotel ever. Don’t stay here, don’t waist your money. I spent $135/ night and have to stay up all night because the bed is so old and uncomfortable
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酒店回复: We’re very sorry to hear about your disappointing experience and sincerely apologize that your room did not meet your expectations. It’s clear that the condition and comfort of the room, especially the bed and temperature, impacted your stay significantly — and that’s not the experience we aim to provide. Your comments have been taken seriously and shared with our team for immediate review. We understand your frustration, especially given the rate you paid, and we regret that we were unable to make things right during your stay. Thank you for taking the time to share your feedback — it helps us work toward better experiences for all our guests.
2.0分
其他
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Stayed for a quick night on the way to the beach.
Pillows were stained. Things were left over by the previous tenants, which means the room was not cleaned properly. Room was hot.
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酒店回复: Thank you for your feedback. I'm very sorry to hear about the issues you experienced during your stay — especially regarding the stained pillows, leftover items, and the room being uncomfortably warm. This is far below the standard we aim to provide, and I completely understand your disappointment.We take cleanliness and comfort seriously, and I’ve already addressed your comments with our housekeeping team to ensure this doesn’t happen again. Your input is extremely valuable in helping us improve.
2.0分
其他
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The 3rd floor smelled. The first room they gave us was filled with mildew. Spots on the couch. We changed rooms, & this one still had an odd smell, stained towels, & they had trouble finding other towels for us.
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay — especially the room conditions, unpleasant odors, and difficulty getting fresh towels. This is certainly not the standard we strive to maintain, and we apologize for falling short. Your feedback has been shared with our housekeeping and maintenance teams so we can address these concerns promptly. We understand how frustrating this must have been and hope you'll consider giving us another chance in the future to provide the stay you deserve.
真的非常棒，下次还会选择。
Clean room. Nice hotel.
I was promised an online receipt but have not received one, I really don’t like that! That’s not good business practice for online reservations!
Needs updates in the rooms ,bathtub was moldy, breakfast was very limited, my deposit was charged three times waiting for it to be returned . Overall pet friendly was the only thing I liked and would recommend
Carpets in hall are very dirty, ice machine missing from 3rd floor, cracked bathroom sink, broken handle on dresser, missing buttons on elevator and general appearance of needing an overhaul. I over paid for this hotel. I've stayed at 5 hotels on this trip and this one is in the worse condition. Did get a goog nights sleep, comfortable beds. But not worth $140.00, more in the line of $65 - $75 a night.
Nobody at desk at check in or check out. No shower curtain, trash can, or toilet paper in bathroom. Couch and beds were stained
Absolutely loved the property, the only thing that i didn't like was the mold around the bathtub. Guess service was amazing and the beds are so comfy 😌.
The room was filthy. The pullout couch mattress was covered in menstrual blood and the restroom was full of mold. The checkin process was quick and smooth, the service was great.
The room is so nasty, old and hot. The bed is so uncomfortable and I have been to many comfort suites, this is the worst hotel ever. Don’t stay here, don’t waist your money. I spent $135/ night and have to stay up all night because the bed is so old and uncomfortable
Stayed for a quick night on the way to the beach.
Pillows were stained. Things were left over by the previous tenants, which means the room was not cleaned properly. Room was hot.
The 3rd floor smelled. The first room they gave us was filled with mildew. Spots on the couch. We changed rooms, & this one still had an odd smell, stained towels, & they had trouble finding other towels for us.