酒店回复: Dear Bruce, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and that you faced difficulties with both the comfort of your room and the service provided. Our aim is always to address concerns promptly and ensure a satisfactory resolution, and we will reinforce with our staff the importance of delivering solution-focused assistance at all times. Your comments regarding the air unit and mattress will also be reviewed with our maintenance team as part of our ongoing efforts to enhance the guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more comfortable and positive stay in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
无烟房间，烟雾弥漫。有蟑螂。整体很脏
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酒店回复: Dear latacha, Thank you for sharing your feedback. We regret that your room did not meet expectations and that you encountered concerns with cleanliness and the condition of the room. This is far from the experience we want for our guests, and your comments will be addressed with our team to reinforce the standards we strive to uphold. We hope you might consider giving us another opportunity to provide a stay that is both clean and comfortable.Sincerely,Hotel Management
1.0分
朋友出游
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This property is not up to mark of any basic standards of hospitality:
1. Diry rooms
2. Refrigerator does not work
3. Stinky smell in room
4. Room does not open or close, jam doors
5. Toilet clog
6. Phone in the room has no wire, does not work
7. Breakfast mentioned incorrectly, it us coffee and quarkers
8. Stale hot water as if not changed for days, unhygenic.
9. Staff shortage, wait time is high
I request refund for this stay.
Not recommended till the property has basic amenities.
Thanks
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酒店回复: Dear Jairaj, Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the difficulties you encountered during your stay. Our goal is always to provide a comfortable and reliable experience, and we are sorry this was not reflected during your visit. Your comments have been shared with our team so that we can take corrective measures. If there is anything further we can do to assist you, please feel free to reach out to us directly. We value your input and hope you might consider giving us another opportunity to provide a much-improved stay in the future.Sincerely, Hotel Management
2.0分
其他
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Hotels mentioned Breakfast. Only coffee (Luke warm), hot water, packets of oatmeal. Rooms look like photos only aged 10 years with little to no maintenance. Smoke alarm missing. No door lock on bathroom door (looks like someone had kicked door at one time). Remote had wads of scotch tape trying to batteries in and it barely worked on TV.
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酒店回复: Dear Alfred, We sincerely appreciate you taking the time to share your comments. We are deeply sorry to hear that your stay did not meet expectations, particularly regarding the breakfast offerings and room conditions. We appreciate your concerns regarding the smoke alarm and bathroom door, and we understand how unsettling this must have been. Additionally, the remote issues you described are far below the standard we strive to provide. Your safety and comfort are our highest priorities, and it is clear we fell short during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience, and we take your comments seriously as we work to improve both our accommodations and services. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
3.0分
其他
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I noticed that as I walked across the floor that my white socks got filthy. The commode stopped up, and we called the front desk twice, and they finally told us that no one could come to help. It was an extended stay suite. It had a fridge, stove, microwave, but no cups, glasses, or dishes, or any type of pots or pans to use on the stove. We couldn't even boil water for coffee. Breakfast was a bowl of oatmeal.....that's it. nothing else. The sheets were not changed, had stains on them.
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酒店回复: Dear Mark, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Cleanliness and comfort are top priorities for us, and your comments regarding the condition of the room and bedding have been noted and will be shared with our team for improvement. We regret our inability to address your concerns promptly. As an extended stay property, our suites feature full kitchens, and dishware and utensils are kept at the front desk to maintain cleanliness and are available upon request. We also offer a complimentary grab-and-go breakfast for a quick and convenient start to the day. We value your input and hope to have the opportunity to provide a much more comfortable and enjoyable experience on a future visit.Sincerely,Hotel Management
3.0分
情侣出游
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Rooms nice enough and functional; stovetop old, just slow. Kitchen sink didnt really work. Fair for the price we paid and at the last minute. Very thin walls, can hear everyone else around. Cant hear anyone talking when the AC is on, but it does drown out the outside noises!
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酒店回复: Dear Hannah, Thank you for sharing your thoughts and for staying with us. We’re pleased to know the accommodations served your needs and offered good value. We appreciate your observations regarding the kitchen amenities and noise levels, and we will share them with our team. Your feedback is important to us, and we look forward to the opportunity to host you again.Sincerely,Hotel Management
1.0分
家庭亲子
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Was a bit on the dirty side stove did not work and you have to ask for dishes.. very very outdated and tv barely worked and the dresser was falling apart, no hangers! Will never stay here again. The pics online clearly not from there!!
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酒店回复: Dear Kristie, Thank you for taking the time to share your feedback. We're genuinely sorry your stay left you dissatisfied. It's disappointing to learn that the accommodations and overall condition of the room did not meet your expectations. Your concerns have been shared with the relevant team to help guide future improvements. We regret the inconvenience caused and appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you in the future.Sincerely,Hotel Management
2.0分
商务出差
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The window was broken. The desk clerk said it just happened today and they didn't have another room with 2 beds. There were bugs in the room. The toilet roll holder was broken. They advertized a free breakfast, but what it actually was was coffee (no lids for the cups), and instant oatmeal (no bowl -- use the coffee cups), and no milk or cream for it. It was useful though -- it taught me to avoid ESA hotels in the future.
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酒店回复: Dear THOMAS, Thank you for taking the time to share your experience. We’re very sorry to hear about the multiple issues you encountered during your visit. We strive to deliver a stay that feels welcoming and hassle-free, and we regret that we missed the mark in this instance. Your feedback has been shared with our team so we can address these concerns promptly. We appreciate your comments and hope we’ll have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
3.0分
其他
Cheap place to stay.. Nothing special
It was OK, nothing special.... Kinda like a next step up Motel 6..
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酒店回复: Dear Guest, Thank you for sharing your thoughts about your recent visit. We appreciate your acknowledgment of the value provided and are grateful you chose to stay with us. However, we regret that your experience did not stand out as we had hoped. Your impressions are important to us, and we remain committed to creating a more welcoming and satisfying environment for our guests. Your feedback has been shared with our team to support ongoing improvements. We welcome you back in the future and hope to provide a more enjoyable and lasting impression on your next stay.Sincerely,Hotel Management
4.0分
情侣出游
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We were in town for a concert in Nashville. The only complaint that we really have is the beds are little hard and there was no pots or pans to be able to cook. We have stayed at Extended stays before that they provide at least one pot and pan for you to be able to use. We were planning on cooking breakfast but they didn’t have anything to be able to use. By the time we ended up buying what we needed it was just cheaper to go out to eat.
Dotinjuns 根本不在乎。
我们订了个二楼的房间。枕头简直是笑话。空调一开，房间里就像卡车在跑一样。我跟前台的 Dotinjun 小伙子抱怨，他基本上就是说“太糟糕了”。小伙子，回答错了。这是我的钱，我现在想换个房间。他想“亲耳听听”，就拿钥匙去检查了。回来后说他“没听出什么问题”。然后就开始吵架了。我毫不含糊地告诉他，要让我高兴。现在。我们在三楼换了个新房间。空调听起来不错。我们离开去参加聚会了。大概7点左右回来，进房间后感觉床垫凹凸不平，我说我们11点半可以回家。她说我决定了。我叫停了。他们可以把60美元留着。Dotinjuns。讨厌的人。
无烟房间，烟雾弥漫。有蟑螂。整体很脏
This property is not up to mark of any basic standards of hospitality:
1. Diry rooms
2. Refrigerator does not work
3. Stinky smell in room
4. Room does not open or close, jam doors
5. Toilet clog
6. Phone in the room has no wire, does not work
7. Breakfast mentioned incorrectly, it us coffee and quarkers
8. Stale hot water as if not changed for days, unhygenic.
9. Staff shortage, wait time is high
I request refund for this stay.
Not recommended till the property has basic amenities.
Thanks
Hotels mentioned Breakfast. Only coffee (Luke warm), hot water, packets of oatmeal. Rooms look like photos only aged 10 years with little to no maintenance. Smoke alarm missing. No door lock on bathroom door (looks like someone had kicked door at one time). Remote had wads of scotch tape trying to batteries in and it barely worked on TV.
I noticed that as I walked across the floor that my white socks got filthy. The commode stopped up, and we called the front desk twice, and they finally told us that no one could come to help. It was an extended stay suite. It had a fridge, stove, microwave, but no cups, glasses, or dishes, or any type of pots or pans to use on the stove. We couldn't even boil water for coffee. Breakfast was a bowl of oatmeal.....that's it. nothing else. The sheets were not changed, had stains on them.
Rooms nice enough and functional; stovetop old, just slow. Kitchen sink didnt really work. Fair for the price we paid and at the last minute. Very thin walls, can hear everyone else around. Cant hear anyone talking when the AC is on, but it does drown out the outside noises!
Was a bit on the dirty side stove did not work and you have to ask for dishes.. very very outdated and tv barely worked and the dresser was falling apart, no hangers! Will never stay here again. The pics online clearly not from there!!
The window was broken. The desk clerk said it just happened today and they didn't have another room with 2 beds. There were bugs in the room. The toilet roll holder was broken. They advertized a free breakfast, but what it actually was was coffee (no lids for the cups), and instant oatmeal (no bowl -- use the coffee cups), and no milk or cream for it. It was useful though -- it taught me to avoid ESA hotels in the future.
Cheap place to stay.. Nothing special
It was OK, nothing special.... Kinda like a next step up Motel 6..
We were in town for a concert in Nashville. The only complaint that we really have is the beds are little hard and there was no pots or pans to be able to cook. We have stayed at Extended stays before that they provide at least one pot and pan for you to be able to use. We were planning on cooking breakfast but they didn’t have anything to be able to use. By the time we ended up buying what we needed it was just cheaper to go out to eat.