酒店回复: Dear Guest,Thank you for your feedback! We’re glad you had a good stay and look forward to welcoming you back soon.Thank you, Comfort Suites Near Potomac Mills
5.0分
家庭亲子
原文
翻译提供方：Google
与同集团其他酒店相比，这里的设施、清洁度和服务都非常出色。入住体验非常愉快！
酒店回复: Thank you !
4.0分
家庭亲子
原文
翻译提供方：Google
性价比很高，房间宽敞，早餐也很棒。缺点是他们用的是一次性塑料和纸板餐具，不太环保！
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酒店回复: Dear Eva,Thank you for your thoughtful feedback! We're glad you enjoyed the spacious rooms, great breakfast, and overall value. We appreciate your note about the disposable tableware and will certainly consider it as we explore more sustainable options.Thank you, Comfort Suites Near Potomac Mills
5.0分
其他
原文
翻译提供方：Google
一切都很干净
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酒店回复: Dear Deisy,Thank you for sharing your feedback! We’re glad to know you found everything clean during your stay — cleanliness is one of our top priorities. We hope to welcome you back again soon!Thank you, Comfort Suites Near Potomac Mills
1.0分
其他
Both Televisions Didn't work. No attempt to fix, was ignored. Didn't offer room change or any accommodation!! SAD!!
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酒店回复: Dear Guest,We sincerely apologize for the issues you experienced with the televisions and for the lack of resolution during your stay. This is not the level of service we aim to provide, and we’re very sorry for the frustration it caused. Your feedback has been shared with our team to ensure such situations are handled appropriately in the future.We appreciate you bringing this to our attention and hope you might give us another opportunity to provide a better experience.Thank you, Comfort Suites Near Potomac Mills
2.0分
其他
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The staff were lovely and the brightest spot of the stay. The property is undergoing a much-needed renovation that should be mentioned before finalizing reservations since this affects elevator service, amenities and frankly, room conditions.
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酒店回复: Dear Shelia,Thank you for sharing your feedback. We’re delighted to hear that our staff made a positive impression during your stay.We also appreciate your comments regarding the ongoing renovations and the impact on elevators, amenities, and room conditions. We will review how we communicate this to guests before booking to ensure expectations are clear. Your feedback is very valuable and helps us improve the guest experience.Thank you, Comfort Suites Near Potomac Mills
2.0分
其他
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The front desk staff was nice but unfortunately it was not clean. The toilet paper couldn’t be worst quality. Towels were super hard to touch. Breakfast pancake dispenser was broken. Carpet in the room was humid to bare foot touch. Just felt very uncomfortable and dirty. It feels like a the hotel needs maintenance and a bit remodeling.
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酒店回复: Dear Luis,Thank you for taking the time to share your feedback. While we’re glad to hear that our front desk team provided friendly service, we are genuinely sorry to learn about the cleanliness and maintenance concerns you experienced. This is far from the standard we strive to deliver.Your comments regarding the towels, toilet paper quality, carpet condition, and breakfast equipment are critical, and we have shared them with our housekeeping and maintenance teams for immediate review and improvement. We sincerely apologize for the discomfort and frustration these issues caused during your stay.We hope you will consider giving us another chance in the future so we can provide the much better experience you deserve. If you would like to discuss this further, please feel free to contact us directly.Thank you, Comfort Suites Near Potomac Mills
1.0分
其他
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The old black lady with the big ugly glasses is very rude. The female who was training the new person when I checked in on 11/16 needs customer service training. The property is under construction and shouldn’t have guests. At minutes after 8am for the three days I was there there was construction noise. If I was told that at check in I would have asked for a refund and gone somewhere else. The carpet is dirty and roaches are in the room. The deadbolt in my room didn’t work it didn’t align with the door. I took photos and video. A guest was cursing and carrying on for a long time disturbing me. I would never go back or recommend this hotel. I am still waiting for the $100 hold they took from my card to fall off. The staff and roaches were the worst things here.
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酒店回复: Dear Claudia,Thank you for sharing your detailed feedback. We’re very sorry to hear about your experience, and this is certainly not the level of service or comfort we aim to provide. Your comments regarding staff interactions, construction noise, room cleanliness, maintenance issues, and the disturbance from another guest are being taken seriously and will be addressed with the appropriate teams.We also apologize for the delay with your deposit hold—please get in touch with our front desk so we can assist in resolving this promptly.We appreciate you taking the time to let us know, and we regret that we fell short during your stay.Thank you, Comfort Suites Near Potomac Mills
4.0分
其他
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Very comfortable and spacious with refrigerator,micro,& coffee pot & a livingroom space. Nice breakfast complimentary. Staff were all helpful. Small indoor pool,but had it to myself. Good location to many things like shopping, auto train, state & other parks...
我们很享受
好
与同集团其他酒店相比，这里的设施、清洁度和服务都非常出色。入住体验非常愉快！
性价比很高，房间宽敞，早餐也很棒。缺点是他们用的是一次性塑料和纸板餐具，不太环保！
一切都很干净
Both Televisions Didn't work. No attempt to fix, was ignored. Didn't offer room change or any accommodation!! SAD!!
The staff were lovely and the brightest spot of the stay. The property is undergoing a much-needed renovation that should be mentioned before finalizing reservations since this affects elevator service, amenities and frankly, room conditions.
The front desk staff was nice but unfortunately it was not clean. The toilet paper couldn’t be worst quality. Towels were super hard to touch. Breakfast pancake dispenser was broken. Carpet in the room was humid to bare foot touch. Just felt very uncomfortable and dirty. It feels like a the hotel needs maintenance and a bit remodeling.
The old black lady with the big ugly glasses is very rude. The female who was training the new person when I checked in on 11/16 needs customer service training. The property is under construction and shouldn’t have guests. At minutes after 8am for the three days I was there there was construction noise. If I was told that at check in I would have asked for a refund and gone somewhere else. The carpet is dirty and roaches are in the room. The deadbolt in my room didn’t work it didn’t align with the door. I took photos and video. A guest was cursing and carrying on for a long time disturbing me. I would never go back or recommend this hotel. I am still waiting for the $100 hold they took from my card to fall off. The staff and roaches were the worst things here.
Very comfortable and spacious with refrigerator,micro,& coffee pot & a livingroom space. Nice breakfast complimentary. Staff were all helpful. Small indoor pool,but had it to myself. Good location to many things like shopping, auto train, state & other parks...