酒店回复: Dear Guest,Thank you for your feedback! We’re glad you had a good stay and look forward to welcoming you back soon.Thank you, Comfort Suites Near Potomac Mills
5.0分
家庭亲子
原文
翻译提供方：Google
与同集团其他酒店相比，这里的设施、清洁度和服务都非常出色。入住体验非常愉快！
酒店回复: Thank you !
4.0分
家庭亲子
原文
翻译提供方：Google
性价比很高，房间宽敞，早餐也很棒。缺点是他们用的是一次性塑料和纸板餐具，不太环保！
展开
酒店回复: Dear Eva,Thank you for your thoughtful feedback! We're glad you enjoyed the spacious rooms, great breakfast, and overall value. We appreciate your note about the disposable tableware and will certainly consider it as we explore more sustainable options.Thank you, Comfort Suites Near Potomac Mills
5.0分
其他
Best option in the area
Very accommodating, near everything needed to shop or entertain and the hospital as well.
展开
酒店回复: Dear Stanley,Thank you for your kind feedback! We’re glad you found our location convenient and enjoyed your stay. We look forward to welcoming you back soon!Thank you, Comfort Suites Near Potomac Mills
3.0分
家庭亲子
展开
Tried to use the laundry room but some one monopolized the dryer for over 2 hours. Plus only on washing machine and one dryer was working, the other two were out of order
展开
酒店回复: Dear Leslie,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our laundry facilities. We understand how frustrating it can be when machines are limited or out of service, and we are reviewing this situation to ensure better availability and maintenance moving forward.We appreciate you bringing this to our attention and hope to provide a smoother experience on your next visit.Thank you, Comfort Suites Near Potomac Mills
1.0分
家庭亲子
展开
We only stayed for few hours just to rest. The place is so disgusting. Room smell was awful and bed bugs were all around the room. They have not smoking policy but there was people smoking around. The lady at the front desk didn’t even care.
展开
酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
4.0分
情侣出游
Usually very happy with the hotel. On Monday wasn't happy. The tv in thr front was on. Then the back bedroom didn't turn on.
展开
酒店回复: Dear Melissa,Thank you for your continued loyalty and for sharing your experience. We’re sorry to hear about the TV issues during your recent stay. Your comfort is important to us, and we’ll ensure that our team checks the TVs to prevent this issue from happening again. We hope to welcome you back soon for the seamless stay you’ve come to expect.Thank you, Comfort Suites Near Potomac Mills
3.0分
家庭亲子
展开
The location was great, but I was very disappointed with the cleanliness and service. I checked into my room late at night and noticed it was not properly cleaned, especially the bathroom. Since I had two separate bookings, I checked out and back into the same room the next day, and I asked for it to be cleaned while I was out, but the receptionist was rude and unhelpful. This really impacted my stay
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues and the service you experienced during your stay. This is not the standard we strive to provide, and we sincerely apologize for the inconvenience. Your comments have been shared with our housekeeping and front desk teams so we can improve moving forward. We hope you might consider giving us another opportunity to provide you with the comfortable and welcoming stay you deserve.Thank you, Comfort Suites Near Potomac Mills
5.0分
其他
展开
I like the nice, quiet atmosphere. This was my second stay. I plan to return in the future. The only thing that was not so pleasant was the coffee. The coffee in the lobby wasn't to my taste. But that did not convince me not to return. I just bought coffee elsewhere and enjoyed it in my room.
展开
酒店回复: Dear Karen,Thank you for sharing your experience and for choosing to stay with us again. We’re delighted to hear you enjoyed the quiet atmosphere and plan to return in the future. We appreciate your feedback about the coffee and will consider it as we look at ways to improve.We look forward to welcoming you back on your next visit!Thank you, Comfort Suites Near Potomac Mills
我们很享受
好
与同集团其他酒店相比，这里的设施、清洁度和服务都非常出色。入住体验非常愉快！
性价比很高，房间宽敞，早餐也很棒。缺点是他们用的是一次性塑料和纸板餐具，不太环保！
Best option in the area
Very accommodating, near everything needed to shop or entertain and the hospital as well.
Tried to use the laundry room but some one monopolized the dryer for over 2 hours. Plus only on washing machine and one dryer was working, the other two were out of order
We only stayed for few hours just to rest. The place is so disgusting. Room smell was awful and bed bugs were all around the room. They have not smoking policy but there was people smoking around. The lady at the front desk didn’t even care.
Usually very happy with the hotel. On Monday wasn't happy. The tv in thr front was on. Then the back bedroom didn't turn on.
The location was great, but I was very disappointed with the cleanliness and service. I checked into my room late at night and noticed it was not properly cleaned, especially the bathroom. Since I had two separate bookings, I checked out and back into the same room the next day, and I asked for it to be cleaned while I was out, but the receptionist was rude and unhelpful. This really impacted my stay
I like the nice, quiet atmosphere. This was my second stay. I plan to return in the future. The only thing that was not so pleasant was the coffee. The coffee in the lobby wasn't to my taste. But that did not convince me not to return. I just bought coffee elsewhere and enjoyed it in my room.