This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in the room and was hopeful i could possibly get them mailed back to me. After several unanswered phone calls I reached a staff member with who i explained what happened and asked if she would go check for me but even before she "checked" she told me they were likely thrown into the garbage as that is what is done with items left behind. She was very impatient and annoyed to be talking to me and told me they were not there. Lets be realistic..no one is going to throw gold earrings in the garbage. I asked for the manager and asked for the housekeeper. I was told they had gone home. No manager on site at 3 p.m.? ******* gave me an email address for the manager which was not correct. Email was returned. I feel really dismissed by this hotel. THERE WAS NO EFFORT WHAT SO EVER to help or at least make me feel heard. I would not recommend this place to anyone.
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酒店回复: Dear Christine, We are truly sorry to hear about the disappointing experience during the visit and the distress caused by the way the situation with the lost item was handled. That is certainly not the level of care we aim to provide. It is good to know that the check-in went smoothly, but we understand how the rest of the stay fell short. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
其他
We very much like this place. Would definitely recommend it. Bring your own breakfast food as breakfast items VERY limited
3.0分
商务出差
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My stay was OK, but I got to say it could have been better!
I know rooms cannot be requested, but I ask when I made the reservation, then again when I checked in, and the front desk didn't even care to recheck as they had the check-in package ready...when I ask/arrived!
Unfortunately, I was given room 101, which was on 1st floor, very noisy as everyone comes in-out through the back door, so they bang door and steps and talk loud like a lot, so every morning, or evening...was a challenge to be able to rest!
The back door is absolutely not acceptable as the handle is broken and don't work as needed, so anyone can come in/out of the property, even if they are not a guess.
There is a piece of steel cord attached to it, which definitely doesn't make it SAFE for anyone!
and on top of that, room was not clean/touch at all during stay, not even garbage cans, towels, etc.
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酒店回复: Dear Luis, Thank you for taking the time to share your experience with us. We appreciate your kind remarks and are truly sorry your stay did not meet your expectations. We understand how important comfort and peace of mind are, and we regret the challenges you faced. Please note your concerns will be reviewed with our team to improve both service and safety. We value your feedback as it helps us grow and better serve our guests. We hope you’ll give us another chance to provide a much better experience that reflects the high standards we strive to offer every guest. We look forward to welcoming you back in the future.Sincerely,Hotel Management
3.0分
情侣出游
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The room was large and comfortable but the carpet was disgusting, filthy and we were not comfortable walking in bare feet on it.
Never anyone at the front desk when you needed them.
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酒店回复: Dear Joyce, Thank you for sharing your feedback. We’re glad you found your room spacious and comfortable, as providing a pleasant stay is important to us. We also appreciate you bringing your concerns to our attention, as guest impressions are valuable in helping us understand how to maintain a welcoming environment. Your comments regarding availability of staff and cleanliness have been noted. We hope you will consider staying with us again, allowing us the opportunity to offer an even more comfortable and attentive experience that reflects the care and hospitality we aim to provide to every guest.Sincerely,Hotel Management
2.0分
其他
The carpet in the room was so filthy that we didn’t know if we dared look at the rest of it. The couch looked like a party couch from a frat house.
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酒店回复: Dear Betty, Thank you for sharing your observations with us. We sincerely regret that the condition of your room did not meet your expectations, as cleanliness is a priority we take seriously. Your experience is important, and your comments will be shared appropriately. We apologize for the discomfort this caused during your stay and understand how it impacted your visit. Your feedback is invaluable, and we hope you might consider giving us another opportunity to provide a more comfortable and welcoming environment that reflects the quality and care every guest deserves.Sincerely,Hotel Management
2.0分
其他
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We arrived at 8 PM and was told that our room wasn’t ready “because a lot of people just checked in before us…” Did she give our room away?!?! We had to wait for the desk attendant to go clean our room.
We were looking forward to sitting at the bar after checking in, to be told that they are still working on getting their liquor license and there was nobody at the bar. Lights off and no staff or customers.
When we entered our room, it was an ice box, when we found the controls on the wall behind the TV and put the heat on it smelled like burning plastic so we had to unplugged the whole thing.
While checking out the room, there was a random toothpick on the desk, fan didn’t work in the bathroom, rip in lamp shade, food crumbs under bar chair.
In the morning, while checking out, the office person was sleeping at his desk.
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酒店回复: Dear Mary,Thank you for sharing your experience in such detail. It is deeply concerning to hear about the difficulties you faced, from the delay in preparing your room to the issues with cleanliness and maintenance. We also regret that amenities were not as expected and that service at both check-in and check-out fell short of standards. While we cannot undo the disappointment caused, your feedback is taken seriously and will be reviewed with the team to ensure meaningful improvements for future guests.Sincerely,Hotel Management
1.0分
情侣出游
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Hotel was double booked
We got there at 12:30 AM greeted with " We were waiting for you sorry we are double booked. No room for you we will get youba refund. " No phone call at all " we never thought about that"
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酒店回复: Dear Wayne, We sincerely apologize for the inconvenience you experienced upon arrival. Arriving to find your reservation unavailable, especially at such a late hour, is understandably frustrating, and we regret the distress this caused. Your feedback regarding communication and handling of the situation is taken very seriously, and we will share this with our team to prevent similar issues in the future. Providing a seamless and reliable experience for our guests is a priority, and it is disappointing that we fell short. Kindly allow us some time to look into this situation. Your patience and understanding are appreciated in the meantime. We appreciate you bringing this to our attention and hope for the opportunity to restore your confidence during a future stay.Sincerely,Hotel Management
住了好几次了，性价比很高
酒店大堂入口很不错——哇，宽敞的休息区配有桌椅，看起来像个酒吧，不知道他们是用来做什么的。
办理入住的工作人员非常可爱！
房间很大，有很多地方可以放行李。浴室也很大。冰箱里有制冰机。还有一个漂亮的沙发，竟然是沙发床！
地毯是浅棕色的，所有污渍都一览无余。如果你们考虑更换地毯，我建议换成中/深棕色的。我总是在门口脱鞋，但我想意外总会发生，地毯会弄脏。可怜的清洁人员。我确信地毯是干净的，就像房间一样，只是有污渍。哎。
工作人员都非常好。并为“随取随走”早餐区只有少量物品而道歉。
网站上说四人份免费早餐；但是……“随取随走”早餐没什么东西——格兰诺拉燕麦棒、几个小松饼、咖啡、茶、热巧克力。还有一些速溶燕麦片，但我想你得用咖啡杯来冲泡吧？没有牛奶，只有咖啡伴侣。
房间很棒，我可能会再次入住。对于贵网站上的所有酒店，如果能更好地说明早餐供应情况会很好——比如提供早餐的最低标准，或者如果没有达到最低标准就标明不提供早餐。
非常感谢。🙏
房间很宽敞，床也很舒服。前台的那位女士人非常好，乐于助人。就是地毯上有很多污渍，除此之外一切都还好。
This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in the room and was hopeful i could possibly get them mailed back to me. After several unanswered phone calls I reached a staff member with who i explained what happened and asked if she would go check for me but even before she "checked" she told me they were likely thrown into the garbage as that is what is done with items left behind. She was very impatient and annoyed to be talking to me and told me they were not there. Lets be realistic..no one is going to throw gold earrings in the garbage. I asked for the manager and asked for the housekeeper. I was told they had gone home. No manager on site at 3 p.m.? ******* gave me an email address for the manager which was not correct. Email was returned. I feel really dismissed by this hotel. THERE WAS NO EFFORT WHAT SO EVER to help or at least make me feel heard. I would not recommend this place to anyone.
We very much like this place. Would definitely recommend it. Bring your own breakfast food as breakfast items VERY limited
My stay was OK, but I got to say it could have been better!
I know rooms cannot be requested, but I ask when I made the reservation, then again when I checked in, and the front desk didn't even care to recheck as they had the check-in package ready...when I ask/arrived!
Unfortunately, I was given room 101, which was on 1st floor, very noisy as everyone comes in-out through the back door, so they bang door and steps and talk loud like a lot, so every morning, or evening...was a challenge to be able to rest!
The back door is absolutely not acceptable as the handle is broken and don't work as needed, so anyone can come in/out of the property, even if they are not a guess.
There is a piece of steel cord attached to it, which definitely doesn't make it SAFE for anyone!
and on top of that, room was not clean/touch at all during stay, not even garbage cans, towels, etc.
The room was large and comfortable but the carpet was disgusting, filthy and we were not comfortable walking in bare feet on it.
Never anyone at the front desk when you needed them.
The carpet in the room was so filthy that we didn’t know if we dared look at the rest of it. The couch looked like a party couch from a frat house.
We arrived at 8 PM and was told that our room wasn’t ready “because a lot of people just checked in before us…” Did she give our room away?!?! We had to wait for the desk attendant to go clean our room.
We were looking forward to sitting at the bar after checking in, to be told that they are still working on getting their liquor license and there was nobody at the bar. Lights off and no staff or customers.
When we entered our room, it was an ice box, when we found the controls on the wall behind the TV and put the heat on it smelled like burning plastic so we had to unplugged the whole thing.
While checking out the room, there was a random toothpick on the desk, fan didn’t work in the bathroom, rip in lamp shade, food crumbs under bar chair.
In the morning, while checking out, the office person was sleeping at his desk.
Hotel was double booked
We got there at 12:30 AM greeted with " We were waiting for you sorry we are double booked. No room for you we will get youba refund. " No phone call at all " we never thought about that"