The bathroom had toenails on the floor and had a terrible smell. I checked out the same night and the hotel charged me three nights! I will never stay there again!!!
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酒店回复: Dear Guest, Thank you for sharing your concerns. We sincerely regret that your stay fell far short of expectations. The condition of the room you described is unacceptable, and your feedback will be reviewed with the appropriate teams to ensure immediate attention. We also understand your frustration regarding the billing issue, and we encourage you to contact the property directly so the matter can be properly addressed. Your experience is not what we strive to deliver. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
其他
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The carpet in the room was TERRIBLE! Dirty stained and just filthy! I should have cancelled the room after I read others complain about the carpet. But I gave them the benefit of the doubt and thought they would have at least attempted to clean it. I don’t understand how the hotel thinks it’s acceptable to rent out a room with carpet in that condition. The front desk staff did an excellent job and were very helpful.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We regret that the condition of the carpet did not meet your expectations and understand how disappointing this must have been. Your feedback has been shared with the team to enhance our maintenance and housekeeping efforts. It is encouraging to hear that the front desk staff were able to assist you and provide support during your stay. Guest comfort and satisfaction are very important to us, and your comments help us continue improving the overall experience for future visitors.Sincerely,Hotel Management
2.0分
商务出差
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Arrived at 2:40 aftera long drive. It allowed to check in.no coffee or coffee maker in room or in lobby. room above mine was loud, stomping, chairs dragging until 3.am. Off to airport at 0430. No coffee available to obtain or purchase
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely regret that your visit did not meet expectations, particularly regarding the timing of your arrival and the noise disturbance you encountered. Your comments about the lack of coffee service have also been noted and will be reviewed with our management team to identify improvements. Providing a comfortable and accommodating environment for every guest remains our top priority; your feedback is invaluable in helping us achieve this goal.Sincerely,Hotel Management
5.0分
其他
Room was clean, they had different dish packages for each customer’s needs. Price was reasonable.
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酒店回复: Dear Guest, It is wonderful to hear that you enjoyed a tidy room and appreciated the convenient dish options during your stay. We are also glad the rate met your expectations and added value to your visit. Feedback like yours motivates our team to continue providing a comfortable and flexible experience for every guest. Thank you for sharing your thoughts, and we look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
2.0分
其他
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The b/fast menu didn,t have the muffins as advertised. They need to have some cold cereal mininum. I stayed at this motel when it was Nobel Inn had a hot b/fast. The gym was great..weights, treadmill.
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酒店回复: Dear Guest, Thank you for sharing your feedback and for highlighting the aspects of your stay that you enjoyed. We are pleased to know you appreciated the fitness area, and we also value your observations regarding the breakfast selection. Your comments will be shared with our team to explore possible improvements in our offerings. We truly appreciate your input and hope to welcome you again in the future for an even more satisfying experience.SincerelyHotel Management
1.0分
商务出差
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This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in the room and was hopeful i could possibly get them mailed back to me. After several unanswered phone calls I reached a staff member with who i explained what happened and asked if she would go check for me but even before she "checked" she told me they were likely thrown into the garbage as that is what is done with items left behind. She was very impatient and annoyed to be talking to me and told me they were not there. Lets be realistic..no one is going to throw gold earrings in the garbage. I asked for the manager and asked for the housekeeper. I was told they had gone home. No manager on site at 3 p.m.? ******* gave me an email address for the manager which was not correct. Email was returned. I feel really dismissed by this hotel. THERE WAS NO EFFORT WHAT SO EVER to help or at least make me feel heard. I would not recommend this place to anyone.
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酒店回复: Dear Christine, We are truly sorry to hear about the disappointing experience during the visit and the distress caused by the way the situation with the lost item was handled. That is certainly not the level of care we aim to provide. It is good to know that the check-in went smoothly, but we understand how the rest of the stay fell short. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
其他
We very much like this place. Would definitely recommend it. Bring your own breakfast food as breakfast items VERY limited
住了好几次了，性价比很高
酒店大堂入口很不错——哇，宽敞的休息区配有桌椅，看起来像个酒吧，不知道他们是用来做什么的。
办理入住的工作人员非常可爱！
房间很大，有很多地方可以放行李。浴室也很大。冰箱里有制冰机。还有一个漂亮的沙发，竟然是沙发床！
地毯是浅棕色的，所有污渍都一览无余。如果你们考虑更换地毯，我建议换成中/深棕色的。我总是在门口脱鞋，但我想意外总会发生，地毯会弄脏。可怜的清洁人员。我确信地毯是干净的，就像房间一样，只是有污渍。哎。
工作人员都非常好。并为“随取随走”早餐区只有少量物品而道歉。
网站上说四人份免费早餐；但是……“随取随走”早餐没什么东西——格兰诺拉燕麦棒、几个小松饼、咖啡、茶、热巧克力。还有一些速溶燕麦片，但我想你得用咖啡杯来冲泡吧？没有牛奶，只有咖啡伴侣。
房间很棒，我可能会再次入住。对于贵网站上的所有酒店，如果能更好地说明早餐供应情况会很好——比如提供早餐的最低标准，或者如果没有达到最低标准就标明不提供早餐。
非常感谢。🙏
房间很宽敞，床也很舒服。前台的那位女士人非常好，乐于助人。就是地毯上有很多污渍，除此之外一切都还好。
The bathroom had toenails on the floor and had a terrible smell. I checked out the same night and the hotel charged me three nights! I will never stay there again!!!
The carpet in the room was TERRIBLE! Dirty stained and just filthy! I should have cancelled the room after I read others complain about the carpet. But I gave them the benefit of the doubt and thought they would have at least attempted to clean it. I don’t understand how the hotel thinks it’s acceptable to rent out a room with carpet in that condition. The front desk staff did an excellent job and were very helpful.
Arrived at 2:40 aftera long drive. It allowed to check in.no coffee or coffee maker in room or in lobby. room above mine was loud, stomping, chairs dragging until 3.am. Off to airport at 0430. No coffee available to obtain or purchase
Room was clean, they had different dish packages for each customer’s needs. Price was reasonable.
The b/fast menu didn,t have the muffins as advertised. They need to have some cold cereal mininum. I stayed at this motel when it was Nobel Inn had a hot b/fast. The gym was great..weights, treadmill.
This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in the room and was hopeful i could possibly get them mailed back to me. After several unanswered phone calls I reached a staff member with who i explained what happened and asked if she would go check for me but even before she "checked" she told me they were likely thrown into the garbage as that is what is done with items left behind. She was very impatient and annoyed to be talking to me and told me they were not there. Lets be realistic..no one is going to throw gold earrings in the garbage. I asked for the manager and asked for the housekeeper. I was told they had gone home. No manager on site at 3 p.m.? ******* gave me an email address for the manager which was not correct. Email was returned. I feel really dismissed by this hotel. THERE WAS NO EFFORT WHAT SO EVER to help or at least make me feel heard. I would not recommend this place to anyone.
We very much like this place. Would definitely recommend it. Bring your own breakfast food as breakfast items VERY limited