酒店回复: Dear Guest, We sincerely apologize for the issues you encountered, including cleanliness concerns, missing amenities, maintenance problems, and poor interaction with our evening staff. This is far from the experience we strive to deliver. We have shared your comments with our housekeeping, maintenance, and front desk teams to make immediate improvements. Your input is truly valued, and we look forward to welcoming you back.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
清洁度非常好，床/床垫都很棒。房间里的设施也很好。
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酒店回复: Dear Guest,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted that the cleanliness and comfort of your suite made a positive impression. Knowing that the in-room features met your needs adds to our joy. Your kind words truly motivate our team. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
伟大的
1.0分
其他
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It's a shame that this property is even a listing on your sight. This place was awful. The location felt very unsecure. The room was run down and dirty. No hot water, no front desk to report that to. The smell was nauseating. We came back from our event hoping for a few hours of sleep and a hot shower before heading for the airport. We tried to make the best of it but the anger and disgust got the best of me. We ended up leaving and went to the airport several hours before we were scheduled to leave. At least that environment felt safer there then this excuse of a hotel.
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酒店回复: Dear Jennifer, We are truly sorry to hear about the extremely disappointing experience you had during your stay. The issues you described, including room condition, lack of hot water, and safety concerns, clearly fell far below the standards we aim to provide, and we sincerely apologize for the frustration and inconvenience this caused. Your feedback has been shared with our team, housekeeping, and maintenance teams to address these critical concerns and prevent similar situations in the future. We value your comments and hope you might consider giving us another opportunity, allowing us to provide a safer, cleaner, and more comfortable stay that better meets your expectations.Sincerely,Hotel Management
1.0分
其他
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Do not enter After 10:00 p.m. at night
After a long day of travel there was a note on the hotel door saying call reservations to enter the hotel. After calling reservations we had to wait 35 minutes for somebody to come to us to give us a room. It's disgusting. Plus there are homeless walking around everywhere
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酒店回复: Dear Rob,Thank you for sharing your experience. We sincerely apologize for the delay and frustration you faced during check-in, as well as any discomfort caused by the surrounding environment. We understand how upsetting this must have been after a long day of travel. Your feedback has been shared with our team to help improve both our procedures and overall guest experience. While we recognize the limitations of the situation, we are committed to making our property safer and more welcoming. We hope you might consider giving us another opportunity in the future to provide a smoother and more comfortable stay.Sincerely,Hotel Management
2.0分
其他
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Ms. Mary is the most compassionate , caring employee at this location words can't explain how amazing that woman is , shes made this place the reason i stay and the reasin I'm comfortable . Shes caring and goes above and beyond with kindness to help everyone . You go ms Mary mack !!! ♡
5.0分
朋友出游
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Parking here was super easy and the staff was incredibly helpful and accommodating when there was a small issue with our room. Their customer service was 12/10 for sure.
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酒店回复: Dear Rebekah, We are thrilled to hear how much you appreciated the seamless parking and the outstanding support from our team! At Extended Stay America, we are committed to creating a welcoming environment where guests feel genuinely cared for. It is wonderful to know our staff made a difference during your visit. We cannot wait to welcome you back soon and provide another stay that goes above and beyond your expectations.Sincerely,Hotel Management
2.0分
家庭亲子
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Didn't have room we booked & paid for. Gave us a lower category room with one less bed than what we booked. Told us it would be cheaper & we would get a refund, but we had to reach out to ******* to get the refund. Contacted ******* & when they reached out to the hotel about the refund, hotel told them they would not be giving the refund.
1.0分
其他
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Arrived after hours and I could not get my room.
My flight was delayed so i arrived late and there was no one on duty. The front desk was locked up and i couldn’t find anyone who could help. It was after 1 AM and there were only a couple of men smoking outside and i was a woman traveling alone. So i got back in my car and drove home (and hour away). I was very tired and it was a difficult ride home.
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酒店回复: Dear Anne, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during your late arrival. This is not a regular occurrence at our hotel, and we will share your remarks with our team to ensure similar concerns are not repeated. We value you and your remarks. Please return and experience our commitment to outstanding hospitality whenever you are in the area again.Sincerely,Hotel Management
1.0分
其他
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Not too well of a stay
My TV did not work at all and the fridge in my room was loud! On top of my keys not working properly to even enter the room and then the elevators stopped working and i had to take stairs with a bad knee
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酒店回复: Dear Kevriyon, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the non-functioning TV, noisy fridge, key card issues, and elevator outage. We understand how frustrating this must have been, especially with a bad knee, and we truly regret the discomfort it caused. Your concerns have been shared with our maintenance and front desk teams to ensure these issues are addressed promptly. Guest comfort and satisfaction are very important to us, and we appreciate your input as it helps us improve. You are always welcome back at our property.Sincerely,Hotel Management
没有毛巾、肥皂、杯子、冰块和基本用品。要我们付钱。房间很脏，到处都是蟑螂！！！微波炉里面生锈了。折叠床非常恶心，甚至不想把它拉出来。烟雾探测器不见了，电线垂在天花板上。纱窗坏了。浴缸继续漏水。前台的员工白天很棒，乐于助人。但晚上的那个很粗鲁。有史以来最糟糕的酒店体验。
清洁度非常好，床/床垫都很棒。房间里的设施也很好。
伟大的
It's a shame that this property is even a listing on your sight. This place was awful. The location felt very unsecure. The room was run down and dirty. No hot water, no front desk to report that to. The smell was nauseating. We came back from our event hoping for a few hours of sleep and a hot shower before heading for the airport. We tried to make the best of it but the anger and disgust got the best of me. We ended up leaving and went to the airport several hours before we were scheduled to leave. At least that environment felt safer there then this excuse of a hotel.
Do not enter After 10:00 p.m. at night
After a long day of travel there was a note on the hotel door saying call reservations to enter the hotel. After calling reservations we had to wait 35 minutes for somebody to come to us to give us a room. It's disgusting. Plus there are homeless walking around everywhere
Ms. Mary is the most compassionate , caring employee at this location words can't explain how amazing that woman is , shes made this place the reason i stay and the reasin I'm comfortable . Shes caring and goes above and beyond with kindness to help everyone . You go ms Mary mack !!! ♡
Parking here was super easy and the staff was incredibly helpful and accommodating when there was a small issue with our room. Their customer service was 12/10 for sure.
Didn't have room we booked & paid for. Gave us a lower category room with one less bed than what we booked. Told us it would be cheaper & we would get a refund, but we had to reach out to ******* to get the refund. Contacted ******* & when they reached out to the hotel about the refund, hotel told them they would not be giving the refund.
Arrived after hours and I could not get my room.
My flight was delayed so i arrived late and there was no one on duty. The front desk was locked up and i couldn’t find anyone who could help. It was after 1 AM and there were only a couple of men smoking outside and i was a woman traveling alone. So i got back in my car and drove home (and hour away). I was very tired and it was a difficult ride home.
Not too well of a stay
My TV did not work at all and the fridge in my room was loud! On top of my keys not working properly to even enter the room and then the elevators stopped working and i had to take stairs with a bad knee