酒店回复: Thank you for the perfect score! We look forward to welcoming you back in the future!
5.0分
其他
原文
翻译提供方：Google
卓越！
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酒店回复: Thank you for the perfect rating! We are glad you enjoyed your stay and hope to see you again!
2.0分
其他
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The pillows were the smallest most terrible pillows I have ever seen in my life, and their was a high pitch ringing in the room so I had to unplug the fridge, and the walk in door to the hotel was broken so it had to be manually opened.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the concerns you experienced during your stay.We apologize for the inconvenience caused by the pillows and the high-pitched noise from the refrigerator. Your comfort is important to us, and we are currently reviewing these issues with our housekeeping and maintenance teams to ensure they are addressed promptly.We also appreciate you bringing the broken walk-in door to our attention. Our maintenance team is already working on the repair, and we apologize for the frustration it caused during your visit.Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide a much better experience in the future. Please feel free to reach out to us directly if there’s anything we can assist with.
1.0分
其他
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I had booked this a week prior and also called a day before to indicate that I have a late flight and would be having a late check-in close to being to midnight. With that said, I finally got to the hotel, tired from flying all day, just be told that their computers were down and I was waiting up to 30mins with no help on getting myself into a room, which I had already paid for in advance. The person at the front desk was no help at all as she told me that she had to rebook the computer and wasn't giving me no indication of a time when I could be placed in a room. By that time I left because I needed sleep and wasn't going to wait all night, whichw
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your late check-in. After a long day of traveling, you should have been able to check into your prepaid room quickly and without added stress. Unfortunately, our system outage at that time caused delays, and we’re very sorry that this impacted your stay.We also apologize that the communication you received was not clearer or more helpful. You deserved timely updates and a solution, and we regret that we did not meet that expectation.Your feedback is important, and we are taking steps to prevent this type of issue from happening again.Thank you again for bringing this to our attention. We hope you’ll consider giving us another chance in the future.
1.0分
其他
Room was filthy from towels to sheets to walls to shower. Hotel has a nasty smell along with the rooms are smelly as well.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced with cleanliness and odors during your stay. This is far from the standards we strive to uphold, and we understand how disappointing this must have been.Please know that we are addressing your concerns with our housekeeping team to ensure this is corrected immediately. We would appreciate the opportunity to speak with you directly so we can make this right and restore your confidence in us. If you are willing, please contact me at the hotel at your convenience.Thank you again for bringing this to our attention.
2.0分
其他
We had a nice stay, but my remarks are just that the building is starting to look and smell old.
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酒店回复: Thank you for sharing your feedback. We’re glad you had a nice stay overall and appreciate your honest comments about the building. We’re continuously working on updates and improvements to ensure a fresh and comfortable environment for all our guests. We hope you’ll consider staying with us again in the future to see our progress.
2.0分
其他
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Accommodations poor, staff excellent
The room had a very strong smell from the moment we came in. The beds were very uncomfortable. And part way through our stay, they started ripping up carpet in the building, in front of our room, leaving the floor sticky. I previously stayed here before Christmas last year and loved it, which is why I recommended and booked this stay. I was very disappointed in the accommodations, however, the bright part was the staff. Everyone was very kind and friendly.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that this stay didn’t meet the expectations set by your previous visit. We appreciate your kind words about our staff and will be sure to share them with the team. Your comments regarding the room condition and maintenance work have been noted so we can address these concerns and improve future stays. We hope you’ll consider giving us another chance to provide the experience you remember.
2.0分
其他
Breakfast was good. My room stunk like a solvent trying to cover up for pets or smoking.
I will never stay here again.
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酒店回复: Thank you for sharing your feedback with us. While we’re happy to know you enjoyed the breakfast, we’re truly sorry for the odor you experienced in your room. This is not the impression we want to leave with our guests, and your comments will be addressed with our housekeeping team right away. We appreciate you letting us know so we can work to improve.
2.0分
其他
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Not a quiet room
The walls and floors are paper thin. I could even hear the person in the next room cleaning his throat, and EVERY step the occupants above me took.
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酒店回复: Thank you for your feedback. We’re truly sorry to hear that noise from other rooms disrupted your stay. We understand how important a quiet environment is for our guests and will review ways to improve soundproofing and room placement whenever possible. We appreciate you bringing this to our attention.
一家非常基础的酒店。离机场很近，很方便。如果我再来迈诺特地区，会再次预订。
优质服务
卓越！
The pillows were the smallest most terrible pillows I have ever seen in my life, and their was a high pitch ringing in the room so I had to unplug the fridge, and the walk in door to the hotel was broken so it had to be manually opened.
I had booked this a week prior and also called a day before to indicate that I have a late flight and would be having a late check-in close to being to midnight. With that said, I finally got to the hotel, tired from flying all day, just be told that their computers were down and I was waiting up to 30mins with no help on getting myself into a room, which I had already paid for in advance. The person at the front desk was no help at all as she told me that she had to rebook the computer and wasn't giving me no indication of a time when I could be placed in a room. By that time I left because I needed sleep and wasn't going to wait all night, whichw
Room was filthy from towels to sheets to walls to shower. Hotel has a nasty smell along with the rooms are smelly as well.
We had a nice stay, but my remarks are just that the building is starting to look and smell old.
Accommodations poor, staff excellent
The room had a very strong smell from the moment we came in. The beds were very uncomfortable. And part way through our stay, they started ripping up carpet in the building, in front of our room, leaving the floor sticky. I previously stayed here before Christmas last year and loved it, which is why I recommended and booked this stay. I was very disappointed in the accommodations, however, the bright part was the staff. Everyone was very kind and friendly.
Breakfast was good. My room stunk like a solvent trying to cover up for pets or smoking.
I will never stay here again.
Not a quiet room
The walls and floors are paper thin. I could even hear the person in the next room cleaning his throat, and EVERY step the occupants above me took.